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Jobs at Make-A-Wish America (Now Hiring) — 7 open

Make-A-Wish America logoMake-A-Wish America

Coordinator, Donor Care

Phoenix, Arizona, United States · Hybrid

$38k–$44k/yr

Entry level$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: Data Entry, Customer Service, CRM Management, Microsoft Office, NetSuite

Make-A-Wish America logoMake-A-Wish America

Director, Enterprise Marketing Campaigns

Remote Solely

$115k–$150k/yr

Senior+$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: Strategic Marketing, Brand Management, Integrated Campaign Planning, ROI Analysis, Project Management

Make-A-Wish America logoMake-A-Wish America

Senior Specialist, IT Security Analyst

Remote OK

$56k–$63k/yr

Mid level$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: SIEM, EDR/XDR, Firewalls, Email Security, Cloud Security

Make-A-Wish America logoMake-A-Wish America

Lead Manager, Brand Campaigns

Remote OK

$68k–$82k/yr

Senior$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: Integrated Marketing Planning, Brand Campaign Management, Stakeholder Management, Cross-functional Leadership, Creative Brief Development

Make-A-Wish America logoMake-A-Wish America

Manager, Entertainment and Sports Relations

Remote OK

$62k–$68k/yr

Senior$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: Project Management, Customer Service, Interpersonal Communication, Stakeholder Management, Event Planning

Make-A-Wish America logoMake-A-Wish America

Lead Manager, Project & IT Budget Analyst

Remote OK

$68k–$80k/yr

Senior$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: Project Coordination, Budget Management, Financial Forecasting, Accrual Accounting, Contract Management

Make-A-Wish America logoMake-A-Wish America

Senior Manager, People Business Partner

Remote OK

$86k–$100k/yr

Senior$328K raised

Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a…

Skills: Employee Relations, Strategic HR Planning, Change Management, Conflict Resolution, Organizational Design

Make-A-Wish America logo

Coordinator, Donor Care

Make-A-Wish America

Phoenix, Arizona, United States • Hybrid

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Entry level

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  • $38k–$44k/yr
  • Full-time
  • high school, bachelor degree
  • Medical Insurance, Vision Insurance, Dental Insurance, Wellness Program, Annual Incentive Potential, Health Savings Account
  • Posted 7d ago
  • ~40 hrs/week

Responsibilities

Responsible for accurately entering and managing constituent and donor data within the enterprise CRM. Provides high-quality customer service to donors, chapters, and the general public while maintaining standard operating procedures.

Requirements

Requires a high school diploma and 1-2 years of experience in customer service, data entry, or a non-profit environment. Proficiency in Microsoft Office is required, with experience in NetSuite or Salesforce preferred.

Full job description

Who We Are: 

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.  

Location:

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. 

Position Summary: Responsible for entering constituent and donor data into CRM in a timely manner with a high degree of accuracy. Provides exceptional customer service to donors, general public, and chapters.

Knowledge and Abilities:

  • Exhibits exceptional customer service skills; ability to work professionally with external partners, chapters, and all levels of staff
  • Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi-task in order to adhere to deadlines.
  • Detail oriented with strong organizational skills
  • Exceptional written and verbal communication skills
  • Ability to manage large volumes of data entry on an ongoing basis.
  • Ability to handle highly confidential and sensitive information

Duties & Responsibilities:

  • Completes and stays up to date with the latest training and best practices.
  • Performs data entry of donor information, donations, and gift batches, into enterprise CRM ensuring accuracy of donor information and gift coding.
  • Imports large volumes of gift, donor, and fundraising information with a keen eye for detail and accuracy.
  • Enters requisite donor data; relationship, gift reference, contact, and solicitation information. Performs clean-up of donor and gift data as needed.
  • Ensure returned mail and matching gift request forms are processed appropriately and in a timely manner.
  • Completes helpdesk tasks in a timely and accurate manner, ensuring the highest level of customer service for donors, chapters and the general public.
  • Assist in creating, updating, and implementing new Standards of Use (SOUs) or Standard Operating Procedures (SOPs); update Quick Reference Guides (QRGs) as needed.
  • Performs other related job duties, as assigned.

Qualifications:

  • Must be located in Phoenix, AZ
  • High school diploma or general education degree (GED) required; Bachelor’s degree in business, nonprofit management, liberal arts or related field preferred
  • 1-2 years of experience in a customer service, data entry and/or non-profit environment.
  • Strong experience working with Microsoft Office applications required. Database data entry & reporting preferred.
  • Strong computer skills required, specifically in Microsoft Office applications. Prior experience with NetSuite and/or Salesforce desired.

Working Environment:

  • Ability to thrive in a remote-first environment.
  • Some in-office responsibilities.
  • Typically works a traditional Monday – Friday work week, within normal business hours
This Role's Hiring Range
$38,445—$43,500 USD

What We Offer:

Benefits

  • Comprehensive benefit package, effective day 1: Medical, Vision, Dental, Wellness
  • Competitive compensation with annual incentive potential    
  • Health Savings Account and Flexible Spending Account Options    
  • Health Reimbursement Account fully funded by Make-A-Wish America
  • Short Term Disability, Long Term Disability and Life Insurance 
  • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo 
  • 401(k) Retirement Savings Plan with 5% match after one year of service
  • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program   
  • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires 

Time Off

  • Competitive PTO starting at 15 days, with enhanced time off for senior roles
  • 10 Sick Days 
  • 11 Paid Holidays 
  • 2 Volunteer Days after one year of service 
  • 2 Personal Days accrued annually   
  • Parental Leave      

Also... 

  • Employee Awards and Recognition Programs    
  • Individual and Leadership Development    
  • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets  
  • Monthly premiums paid for the employee for vision, dental, and short/long term disability.

We are committed to creating an accessible and inclusive workplace. If you require an accommodation at any stage of the application process, please email [email protected]. We are happy to review your needs.

Related keywords

CRMNetSuiteSalesforceMicrosoft OfficeNon-profitDonor CareData EntryGift CodingSOPConstituent DataCustomer ServiceFundraising

About Make-A-Wish America

LinkedInVisit site

Together, we create life-changing wishes for children with critical illnesses.

Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1980
Headquarters
Phoenix, Arizona
LinkedIn followers
117,186
Total funding
$328K

At Make-A-Wish® America, we are more than a great place to work – our work is life-changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts and experiences, are united in purposeful work. We are fueled and guided by our values – values that are represented in the inspired people we work with and the transformational work we do, every day. Headquartered in Phoenix, Arizona, Make-A-Wish is the world’s leading children’s wish-granting organization, serving children in every community in the U.S. and in 50 countries worldwide. More than 40 years ago the inspiration for Make-A-Wish began with one little boy’s wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives worldwide. There is nothing more powerful than making a child’s wish come true. And at Make-A-Wish, we will stop at nothing to ensure every eligible child received a life-changing wish. We believe – and research shows – that a wish gives kids the resilience, courage and strength they need to fight their critical illnesses. A wish doesn’t signify an end or one happy moment in time … a wish truly has the power to transform lives. This is why wishes matter. This is Make-A-Wish. Mission: Together, we create life-changing wishes for children with critical illnesses.

Offices: 1702 E Highland Ave, Phoenix, Arizona 85016, US

wish grantingnonprofitcharitykidsand childrenHealth CareCommunitiesAssociationChild Care
View all jobs at Make-A-Wish America

About Make-A-Wish America

LinkedInVisit site

Together, we create life-changing wishes for children with critical illnesses.

Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1980
Headquarters
Phoenix, Arizona
LinkedIn followers
117,186
Total funding
$328K

At Make-A-Wish® America, we are more than a great place to work – our work is life-changing. We are an inclusive and diverse group of people who, through a mosaic of backgrounds, thoughts and experiences, are united in purposeful work. We are fueled and guided by our values – values that are represented in the inspired people we work with and the transformational work we do, every day. Headquartered in Phoenix, Arizona, Make-A-Wish is the world’s leading children’s wish-granting organization, serving children in every community in the U.S. and in 50 countries worldwide. More than 40 years ago the inspiration for Make-A-Wish began with one little boy’s wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives worldwide. There is nothing more powerful than making a child’s wish come true. And at Make-A-Wish, we will stop at nothing to ensure every eligible child received a life-changing wish. We believe – and research shows – that a wish gives kids the resilience, courage and strength they need to fight their critical illnesses. A wish doesn’t signify an end or one happy moment in time … a wish truly has the power to transform lives. This is why wishes matter. This is Make-A-Wish. Mission: Together, we create life-changing wishes for children with critical illnesses.

Offices: 1702 E Highland Ave, Phoenix, Arizona 85016, US

wish grantingnonprofitcharitykidsand childrenHealth CareCommunitiesAssociationChild Care
View all jobs at Make-A-Wish America

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