Ho Chi Minh City, Vietnam · On-site
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standa…
Skills: Supply Chain Management, Logistics, Stakeholder Management, Customer Relationship Management, Query Resolution
Shenzhen, Guangdong Province, China · On-site
About the Role We are looking for a motivated Sales Intern to join our Sales team. This internship offers hands-on exposure to sales in a global logistics company, where you will support real business activities across s…
Skills: Learning Agility, Problem-Solving Skills, Communication, Teamwork, Collaboration
Chengdu, Sichuan, China · On-site
People Business Partnering includes strategic People partnering roles that focus on aligning people strategies with business goals and objectives. PBPs work closely with senior leaders and create collaborative & consulta…
Skills: Strategic People Partnering, Consulting, Coaching, Change Management, Talent Management
Shanghai, China · On-site
General Administration comprises general office administration & secretarial support roles, such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and cle…
Skills: Office Administration, Secretarial Support, Clerical Support, Reception, Telephone Handling
Shenzhen, Guangdong Province, China · On-site
• Follow up standard processes strictly, ensure on time delivery of the cargo • Work with suppliers and ensure suppliers following our standard process and keeping good service level ‣ Timely and accurately follow up upd…
Skills: Transportation Management System, Supply Chain Management, Vendor Management, Cost Validation, Process Optimization
Osaka, Japan · Hybrid
Customs Operations Execution includes roles that manage and execute activities which must be carried out in order to comply with international customs laws, such as the embarkment, disembarkment, entry, exit, movement, d…
Skills: Customs Compliance, International Customs Laws, Cross-border Logistics, Technical Knowledge Application, Project Management
Phnom Penh, Phnom Penh, Cambodia · On-site
Fulfillment & Logistics Operations Execution includes roles that manage and execute inventory, warehouse and fulfilment activities (planning and execution, distribution is covered by carrier management). Includes all kin…
Skills: Administrative Support, Inventory Management, Warehouse Operations, Logistics Execution, Documentation
pune, Maharashtra, India · On-site
Job Purpose: The Platform Product Subject Matter Expert owns Maersk’s Global TAX technology platform. She/he works closely with our Global Indirect TAX business team and our internal TAX engineers to design, develop and …
Skills: Indirect Tax, Accounts Receivable, SAP ECC, SAP S4, Agile Analysis
Bengaluru, Karnataka, India · On-site
About Maersk Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously sett…
Skills: Azure Functions, Azure Logic Apps, Azure Database, Python, SQL
Chennai, Tamil Nadu, India · On-site
Job Description At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possi…
Skills: Financial Reporting, Corporate Accounting, Management Accounting, Fixed Assets Accounting, Balance Sheet Reconciliation
Bengaluru, Karnataka, India · On-site
Reports to: People Operations Solutions Administration - Team Lead At Maersk, we have a vision that’s larger than the ocean: to be a true integrator of container logistics, connecting and simplifying our customers’ suppl…
Skills: LMS Administration, LXP Management, HTML, CSS, JavaScript
Shenzhen, Guangdong, China · On-site
作为实习生，在马士基环境内提供优质的客户体验。比如，订单处理，追踪物流信息，及时解决客户问题，提高客户满意度。 Requirement： 物流供应链、英语相关专业，2026年及之后毕业的在校学生。 可满足一周5天出勤，可实习3-6个月。 基本的英文读写能力，具备大学英语六级证书。 团队协作精神，能够与同事保持良好的合作关系； 良好的沟通能力和服务意识，能够熟练处理客户需求和问题； Maersk is committed t…
Skills: Order Processing, Logistics Tracking, Customer Service, English Communication, Teamwork
Rotterdam, South Holland, Netherlands · On-site
Operational Excellence Partner (Ocean Operations) About the Role We are looking for a Operational Excellence Partner to drive operational excellence across Ocean Operations. You will lead improvement initiatives and embe…
Skills: Continuous Improvement, Operational Excellence, Lean Methodologies, Stakeholder Management, Cross-functional Collaboration
Barcelona, Catalonia, Spain · On-site
APM Terminals General Administration comprises general office administration & secretarial support roles, such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administ…
Skills: Office Administration, Secretarial Support, Clerical Support, Event Planning, Facilities Management
Seattle, Washington, United States · Remote OK
$100k–$125k/yr
Business Development Manager – Air Freight We have a vision larger than the ocean: to be a true integrator of container logistics, connecting and simplifying our customers’ supply chain. We count on our people to make it…
Skills: External Sales, Value-Based Selling, CRM Salesforce, Financial Acumen, Presentation Skills
Elizabeth, New Jersey, United States · On-site
$90k–$120k/yr
APM Terminals The Shift Manager – Asset Management serves as the on-shift lead for coordinating asset performance, maintenance activities, and operational continuity, particularly during nights, weekends, and off-peak ho…
Skills: Asset Management, Maintenance Coordination, Technical Troubleshooting, Data Analysis, Root Cause Analysis
Charlotte, North Carolina, United States · On-site
Support role for the truck driver responsible for supporting the driver while on the road. Typical titles include; Driver Helper, Delivery Assistant Maersk is committed to a diverse and inclusive workplace, and we embrac…
Skills: Delivery Support, Logistics Support, Trucking Assistance
Charlotte, North Carolina, United States · On-site
$180k–$210k/yr
Are You Ready to Navigate the Future of Global Trade? Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the bo…
Skills: Air Freight Procurement, Capacity Management, Negotiation, Strategic Sourcing, Tactical Buying
Istanbul, Istanbul, Turkey · Hybrid
Customer Experience Intern (6 months) You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front …
Skills: Customer Experience, Multitasking, Attention To Detail, Organizational Skills, Communication Skills
Ho Chi Minh City, Vietnam · On-site
Job Purposes: Direct and optimize end-to-end transportation and distribution operations. This role is accountable for driving operational excellence, managing Profit & Loss (P&L), and fostering a high-performance, safety…
Skills: Transport Costing, Financial Management, Commercial Management, Route Planning, Route Optimization
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The agent is responsible for managing the end-to-end shipment process and serving as the primary point of contact for stakeholders. Key duties include resolving customer queries, ensuring SOP compliance, and driving customer retention through effective business solutions.
Candidates should have 1-2 years of experience in supply chain or logistics with strong communication and stakeholder management skills. A customer-centric approach and the ability to work under pressure in a fast-paced environment are essential.
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Key Responsibilities:
The role of Customer Experience Agent is to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process on behalf of customer supply chain operation department in compliance with all company procedures and regulatory requirement. The first point of contact for stakeholders for daily operations activities.
• Manage and monitor the end-to-end shipment process on behalf of customer supply chain operation department.
• Coordinate with various stakeholders in shipment process handling.
• Orchestrator the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution and response to customers.
• Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Responsible for cross sell/up sell, customer retention.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that help provide suitable recommendations on: Service delivery wins and Service failures.
• Work with the KCMs/ Commercial team to establish and strengthen customer relationships.
• Comply to specific customer SOP and monitor respective KPIs.
• Execute reports or other tasks assigned by Team Leader/Manager.
We Are Looking For
• At least 1-2 years experience in Supply Chain / Logistics background.
• Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
• Stakeholder management skills and relationship building.
• Passion to drive closures & high-level customer service orientation – Customer Centricity.
• Result orientation.
• Well-organized when working under pressure.
• Team player – Works together with others in the business unit to achieve results, fosters teamwork.
• Good understanding of operational processes.
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
