Ghana, Madhya Pradesh, India · On-site
We are looking for a Head of Financial Services & Regulatory Affairs, West Africa, to join our Legal group, as we scale up and drive digital and financial inclusion across our markets. Job Purpose To provide group-wide l…
Skills: Financial Services Compliance, Regulatory Strategy, Licensing And Authorisation, Supervisory Engagement, Conduct Risk Management
Nairobi, Nairobi Area, Kenya · On-site
We are looking for a Regional Manager to join our Sales group, as we scale up and drive digital and financial inclusion across our markets. You've optimised sales operations. Now build the ones that give people financial…
Skills: Field Sales Management, Commercial Operations, Performance Management, Resource Allocation, Territory Planning
Central Central, Kabale, Uganda · On-site
We are looking for a Safeguarding Lead to join our Impact team; as we scale up and drive digital and financial inclusion across our markets. Role Overview Safeguarding roles in Uganda are almost exclusively found inside …
Skills: Safeguarding, Case Management, Incident Response, Preventive Measures, Internal Communications
Ghana, Madhya Pradesh, India · On-site
We are looking for a Legal & Compliance Manager – West Africa to join our Legal group; as we scale up and drive digital and financial inclusion across our markets. Job Purpose To serve as the primary legal and compliance…
Skills: Legal Risk Management, Regulatory Compliance, Data Privacy, Contract Negotiation, Corporate Governance
Lagos, Lagos State, Nigeria · On-site
We are looking for a Safeguarding & GBV Lead to join our Impact team; as we scale up and drive digital and financial inclusion across our markets. Role Overview Safeguarding roles in Nigeria are almost exclusively found …
Skills: Safeguarding, GBV Case Management, Incident Response, Preventive Measure Design, Internal Communications
Sunyani, Bono Region, Ghana · On-site
Join our Ghana Sales team! We're recruiting a Regional Manager to take dedicated ownership of one of M-KOPA's most geographically ambitious corridors — spanning Bono, Bono East, Ahafo, and the the Northern Regions. You'l…
Skills: Field Sales Leadership, Strategic Planning, Team Management, Performance Management, Data-Driven Decision Making
Lagos, Lagos State, Nigeria · Hybrid
We are looking for a Lead Protection Officer to join our Impact team; as we scale up and drive digital and financial inclusion across our markets. Role Overview Protection roles in Nigeria are almost exclusively found in…
Skills: Safeguarding, Case Management, Incident Response, Internal Communications, Risk Mitigation
Machakos, Eastern, Kenya · On-site
We are looking for a Field Marketing Officer to drive sales and market penetration for electric motorbikes across Kenya. This is a field-based role where you'll be at the forefront of M-KOPA's E-Mobility revolution, exec…
Skills: Direct-to-consumer Sales, Lead Generation, Market Penetration, Product Demonstrations, Customer Relationship Management
Lagos, Lagos State, Nigeria · On-site
$220k–$220k/mo
Our Customer Retention Team is expanding and we are looking for a Telesales Representative to join the team as we scale up and drive digital and financial inclusion across our markets. Role Overview We're growing our Cus…
Skills: Telesales, Customer Retention, Objection Handling, Relationship Building, Sales Techniques
Lagos, Lagos State, Nigeria · Hybrid
Our Customer Retention team is expanding and we are looking for a Telesales Representative – Inbound to join the team, as we scale up and drive digital and financial inclusion across our markets. About M-KOPA M-KOPA is a…
Skills: Telesales, Customer Retention, Inbound Call Handling, Upselling, Customer Success
London, England, United Kingdom · Remote OK
Join our growing FinTech Engineering team! We're recruiting a Software Engineering Team Lead to spearhead the delivery of our new loan origination architecture, compliance systems, and pricing platform - infrastructure t…
Skills: C#, .NET, Azure, Event-driven Architecture, Microservices
Nairobi, Kenya · Remote OK
Join our growing FinTech Engineering team! We're recruiting a Software Engineering Team Lead to spearhead the delivery of our new loan origination architecture, compliance systems, and pricing platform - infrastructure t…
Skills: C#, .NET, Azure, Event-driven Architecture, Microservices
Lagos, Lagos State, Nigeria · Hybrid
We are looking for a Customer Care Trainer to join our Customer Care group; as we scale up and drive digital and financial inclusion across our markets. About M-KOPA M-KOPA is a pan-African fintech with 7 million custome…
Skills: Training Design, Facilitation, Training Needs Analysis, Coaching, Content Development
Asaba, Delta State, Nigeria · On-site
We are looking for a Sales Executive - Sapele, Delta State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets. About Us At M-KOPA, we've grown to serve 7 million customers…
Skills: Sales Strategy, Team Leadership, Recruitment, Mentoring, Negotiation
Nigeria · On-site
We are looking for a Sales Executive - Oluyole, Oyo State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets. About Us At M-KOPA, we've grown to serve 7 million customers …
Skills: Sales Management, Team Leadership, Negotiation, Recruitment, Training and Mentoring
Central Central, Kabale, Uganda · On-site
We are looking for a Telesales Representative - Outbound to join our Customer Retention team and drive sales growth by connecting existing customers with M-KOPA's life-changing products. This role offers the opportunity …
Skills: Outbound Sales, Customer Relationship Management, Active Listening, Persuasion, Time Management
Machakos, Eastern, Kenya · On-site
We are looking for a Marketing Officer to bring the M-KOPA Mobility brand to life across digital and on-ground channels as we scale our Mobility division across Kenya. ''This role offers the opportunity to run campaigns …
Skills: Digital Marketing, Campaign Management, Content Creation, Copywriting, Field Activations
Benin City, Edo State, Nigeria · On-site
We are looking for a Sales Executive - Benin, Edo State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets. About Us At M-KOPA, we've grown to serve 7 million customers ac…
Skills: Sales Management, Team Leadership, Recruitment, Training and Mentoring, Negotiation
Nigeria · On-site
We are looking for a Sales Executive - Amuloko, Oyo State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets. About Us At M-KOPA, we've grown to serve 7 million customers …
Skills: Sales Management, Team Leadership, Negotiation, Recruitment, Training and Mentoring
Nigeria · On-site
We are looking for a Sales Executive - Olorunsogo, Oyo State to join our Sales Team as we scale up and drive digital and financial inclusion across our markets. About Us At M-KOPA, we've grown to serve 7 million custome…
Skills: Sales Management, Team Leadership, Negotiation, Recruitment, Training and Mentoring
Ghana, Madhya Pradesh, India • On-site
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Lead the financial services regulatory strategy and external affairs for M-KOPA across West Africa, specifically in Nigeria and Ghana. Ensure the company obtains necessary licenses and maintains compliance with supervisory expectations through strategic engagement and governance.
Requires over 8 years of experience in financial services compliance or legal roles within fintech, banking, or lending. A bachelor's degree in Law, Finance, or Business is required, with professional certifications like CAMS or ICA being an advantage.
To provide group-wide leadership on financial services regulatory strategy and external affairs in West Africa, ensuring M-KOPA obtains and maintains required licences and meets supervisory expectations, while overseeing West Africa regulatory engagement and compliance execution.
Own and drive M-KOPA’s group-wide financial services regulatory strategy, providing senior leadership on regulatory risk, supervisory expectations, regulatory engagement, and governance requirements across all markets.
Lead regulatory approvals and ongoing supervisory engagement for key licences and regulated activities, including the Digital Credit Service Provider (DCSP) licence in Ghana, financial services licenses in Nigeria, and other relevant licensing/authorisation processes (e.g., MFI licensing, payments, lending, consumer finance).
Monitor changes in financial services regulation and supervisory priorities, assess impact on M-KOPA’s business model, and translate requirements into actionable guidance, controls, and governance enhancements to manage enforcement and conduct risk.
Partner with Product, Credit, Operations, Risk, and Legal to embed “regulatory-by-design” into new product development and market expansion, including advising on licensing scope, disclosures, customer outcomes, and regulator expectations.
Set the regulatory compliance tone for financial services, driving training and awareness programmes and strengthening first-line ownership of regulatory obligations across markets.
Provide senior support on regulatory reporting, assurance, and due diligence requirements, including engagement with investors, auditors, and development finance partners on financial services regulatory matters.
Lead external affairs for financial services regulation, representing M-KOPA in industry bodies, regulatory consultations, and policy discussions; and drive senior-level regulatory engagement strategy for West Africa (Nigeria and Ghana).
Develop, maintain, and oversee the implementation of financial services compliance policies, procedures, and regulatory playbooks, including an appropriate review cycle aligned to supervisory frameworks.
Partner with Risk, Internal Audit, Legal, Data Protection, and Operations to design and test regulatory controls, track remediation, and provide confidence in the effectiveness of the compliance framework for regulated activities.
Oversee responses to regulatory inquiries, examinations, and information requests; ensure timely, accurate high-stakes submissions and position papers; and provide escalation and direction to in-country compliance leads on regulatory filings and inspections.
Build and maintain strong relationships with regulators and key external stakeholders, ensuring appropriate regulator accessibility, effective communication, and proactive management of supervisory expectations.
Work flexibly and collaboratively across all teams in the organisation to ensure the greatest impact and effectiveness of the Compliance Team’s day-to-day work
Undertake all other reasonable and related tasks associated with this role.
This role reports to the Director of Compliance
8+ years’ experience in financial services compliance, regulatory affairs, or in-house legal/regulatory roles within a regulated environment (digital credit, lending, payments, consumer finance, fintech, or banking).
Demonstrated experience leading licensing/authorisation processes and managing ongoing supervisory engagement, examinations, and regulatory reporting.
Strong knowledge of financial services regulatory frameworks and conduct risk, including consumer protection, AML/CFT, and (where applicable) data protection.
Proven ability to engage credibly with regulators, investors, auditors, and senior internal stakeholders, translating requirements into pragmatic, implementable controls.
Excellent analytical and problem-solving skills; strong policy drafting, regulatory writing, and attention to detail.
Bachelor’s degree in Law, Compliance, Finance, Business, or a related field; a relevant professional qualification (e.g., bar admission, CAMS/ICA, or similar) is an advantage.
Strong planning and execution skills, with the ability to operate strategically while driving delivery through country teams.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
Our mission: To make financing for everyday essentials accessible to everyone
M-KOPA is a UK-headquartered emerging market fintech that provides affordable smartphone and e-motorbike financing and smartphone embedded digital financial services. With operations in Nigeria, Ghana, Kenya, South Africa, and Uganda, the company has extended over $2 billion in credit to more than 7 million customers. Using an innovative financing model based on daily repayments, M-KOPA provides affordable smartphones embedded with financial services that fit with the cash flow of millions of Every Day Earners who earn their income daily. By leveraging rich payments data and proprietary AI-driven analytics, M-KOPA builds a credit record for each customer, which forms the foundation for a long-term financial relationship for digital loans, affordable data subscriptions, and insurance. The company employs over 3,000 staff and 30,000 sales agents across its African markets. M-KOPA has been recognised by the Financial Times as one of Africa’s Fastest Growing Companies for the past 4 years, featured by CNBC for its impact and growth in financial inclusion, and named twice by Time Magazine as one of the 100 Most Influential Companies globally.
Offices: London, GB · Nairobi, KE · Kampala, UG · Lagos, NG · Accra, GH
Our mission: To make financing for everyday essentials accessible to everyone
M-KOPA is a UK-headquartered emerging market fintech that provides affordable smartphone and e-motorbike financing and smartphone embedded digital financial services. With operations in Nigeria, Ghana, Kenya, South Africa, and Uganda, the company has extended over $2 billion in credit to more than 7 million customers. Using an innovative financing model based on daily repayments, M-KOPA provides affordable smartphones embedded with financial services that fit with the cash flow of millions of Every Day Earners who earn their income daily. By leveraging rich payments data and proprietary AI-driven analytics, M-KOPA builds a credit record for each customer, which forms the foundation for a long-term financial relationship for digital loans, affordable data subscriptions, and insurance. The company employs over 3,000 staff and 30,000 sales agents across its African markets. M-KOPA has been recognised by the Financial Times as one of Africa’s Fastest Growing Companies for the past 4 years, featured by CNBC for its impact and growth in financial inclusion, and named twice by Time Magazine as one of the 100 Most Influential Companies globally.
Offices: London, GB · Nairobi, KE · Kampala, UG · Lagos, NG · Accra, GH
