Job Title: Event Aide Reports To: Events Supervisor Location: Santa Rosa, CA Department: Events Department FLSA Status: Non-exempt/part- time Hourly Rate: $19 per hour Luther Burbank Center for the Arts is a fascinating …
Skills: Event setup, Public safety, Customer service, Facility maintenance, Traffic control
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Part-time
high school
Posted 1d ago
Apply by Oct 26
~40 hrs/week
Responsibilities
The Event Aide is responsible for the physical setup and breakdown of event spaces, ensuring facility readiness and safety for patrons. They serve as the primary point of contact during events, managing crowd control, traffic, and responding to safety or maintenance incidents.
Requirements
Candidates must be at least 18 years old (or 14 with a work permit) and capable of performing physical tasks such as lifting up to 50 pounds. The role requires strong verbal communication skills, the ability to work evenings and weekends, and a professional demeanor under pressure.
Full job description
Job Title: Event Aide Reports To: Events Supervisor Location: Santa Rosa, CA Department: Events Department FLSA Status: Non-exempt/part- time Hourly Rate: $19 per hour
Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.
Snapshot of the Role In this key role, you will play a pivotal role in creating a safe and memorable event for patrons and guests of the Center. As a point of contact for clients, patrons, and guest, you serve as first point of contact for most events.
Measure of Success
Demonstrate personal responsibility for quality and timeliness of assignments
Ability to focus on tasks despite interruptions and distractions
Contribute to the team’s success by supporting each other in the completion of assignments
Communicate effectively in verbal and written form in a respectful, timely, and clear manner
Build and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience
List of some of the duties and responsibilities you are entrusted with:
Set-up based on the specific requirements for each event and breakdown of event space
Respond to public safety incidents to determine suitable actions and bring to the attention of the appropriate personnel
Ensure conditional readiness of facility from a life safety and patron experience lens by assisting in property maintenance and beautification activities
Ensure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons, and volunteers
Maintain facilities and restrooms before, during, and after events
Check for and report unauthorized use of facilities or other unusual and improper conditions
Perform traffic control during events and performances
Ensure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events
What Matters Most in this Role
Adhere to all workplace safety laws, regulations, standards, and practices
Contribute to the timeliness of completing assignments to ensure operational readiness of facility
Work to create and maintain a strong, cohesive team
Model handling competing demands, high workloads, interruptions, and distractions with poise
How to Apply and Further Information:
To apply, please submit a short cover letter and your resume in PDF format to [email protected]using the job title in the subject line. A detailed job description is available upon request.
Job Title: Event Aide Department: Events Reports To: Event Supervisor and Crew Chief on duty FLSA Status: Non-Exempt Schedule: Full/Part-time Revised: 02/25/2025
Purpose of the Position:
To serve as first point of contact for a majority of patron experiences in alignment with the Center’s mission, vision, and values; ensure event assignments are carried out correctly and in a timely manner; respond to and report security and safety issues to appropriate personnel.
Key Relationships:
Event Manager, immediate event supervisor, crew chiefs, event team, other departments, patrons, and clients
Key Results:
Maintain conditional readiness of facility with focus on safety and patron experience
Help create a work environment that embraces diversity, equity, inclusion and belonging
Contribute to team unity by working together to problem solve and putting team success first
Maintain focus on results and desired outcomes for events and assignments despite distraction and interruptions
Perform work in a safe manner at all times following standard operating procedures
Responsibilities include the following:
Perform physical setup of an event space for clients and patrons of the Center
Transport, setup and dismantle various types of equipment including tables, chairs, linen, pipe and drape, stanchions, and barricades
Moderate audio and/or video based on the unique needs of the clients and performers of the Center
Contribute to care and maintenance of property through proactive and assigned activities, including but not limited to debris removal, pressure washing, touch up painting, weeding, and carpet/floor care
Perform minor emergency maintenance and repairs during events, such as removal of safety hazards and replacement of light bulbs
Maintain restrooms and facilities before, during and after events
Perform tasks which include trash removal, toilet and sink cleaning, mopping, vacuuming, sweeping and replenishing supplies and products
Check for and report unauthorized use of facilities or other unusual and improper conditions
Direct traffic during events and performances to minimize congestion and ensure smooth vehicle flow
Maintain safe environment for pedestrians, employees, and patrons
Set up traffic barricades and erect, relocate, and remove signs
Act quickly during medical incidents by communicating by hand radio in a clear and concise manner to appropriate personnel; prioritize safety by given variables while under stressful conditions
Answer basic questions and work to resolve patron issues in accordance with policy guidelines
Remain well informed of specific organization information in order to provide answers to a multitude of customer questions and inquiries
Supervisory Responsibilities
This position does not have any direct supervisory responsibilities.
Certificates, Licenses, Registrations Bi-annual Sexual Harassment Prevention training
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
18 or over; students ages 14 or over must provide a work permit
Prolonged periods of standing and walking
Required to regularly reach with hands and arms
Required to sit, stoop, kneel, crouch, or crawl occasionally
Must be able to respond quickly to sound and verbally communicate to others
Ability to work weekends and/or evenings and overtime as needed
Must be able to work during inclement weather conditions on occasion
Must be able to ascend and descend ladders and stairs
Must be able to lift and carry up to 50 pounds frequently
Must be to operate a keyboard, phone, and radio
Must be able to wear personal protective gear as needed
Must be able to apply specific vision abilities including close vision, distance vision, peripheral vision and ability to focus
Knowledge, Skills, and Abilities
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to work well with others in a team environment
Ability to meet the physical demands of the job with or without accommodation
Ability to apply common sense understanding to carry out detailed instructions that pertain to a multi- use venue and facility
Critical Skills and Requirements:
Valid email address
Ability to take direction and respond in English
Bilingual (English/Spanish)
Strong attention to detail and ability to follow through
Ability to deal with last-minute changes and deadlines
Ability to both take direction and self-initiative
Professional demeanor towards clients and co-workers
Ability to maintain flexibility in schedule
Public assembly and fire/building codes knowledge
Facility/patron risk assessment ability
Strong verbal communication skills
Ability to manage multiple tasks
Ability to innovate as needed with current processes to make events department more efficient
Maintain a calm and courteous professional demeanor under pressure
Experience in crowd control, security, hospitality, food service, and other aspects of public assembly
Volunteer relations skills
First Aid/ CPR Certified by Red Cross of California and kept current
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
Luther Burbank Center for the Arts is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
The non-profit Luther Burbank Center for the Arts is the North Bay’s premier Arts Center presenting world-class performances, nationally recognized education programs, contemporary visual arts, and many popular community events. Together with its resident companies, the Center is ranked among world’s top 100 performing arts presenters hosting performances in music, theater, dance, comedy, family programming and renowned speaker events; and serving more than 30,000 children and adults annually through its nationally recognized education programs. Located in the heart of the beautiful Sonoma Wine Country, the Arts Center is owned and operated by the Luther Burbank Memorial Foundation, and relies on the generosity of members, donors, and sponsors to achieve its mission to enrich, educate, and entertain the North Bay community.
Offices: 50 Mark West Springs Road, Santa Rosa, CA 95403, US
The non-profit Luther Burbank Center for the Arts is the North Bay’s premier Arts Center presenting world-class performances, nationally recognized education programs, contemporary visual arts, and many popular community events. Together with its resident companies, the Center is ranked among world’s top 100 performing arts presenters hosting performances in music, theater, dance, comedy, family programming and renowned speaker events; and serving more than 30,000 children and adults annually through its nationally recognized education programs. Located in the heart of the beautiful Sonoma Wine Country, the Arts Center is owned and operated by the Luther Burbank Memorial Foundation, and relies on the generosity of members, donors, and sponsors to achieve its mission to enrich, educate, and entertain the North Bay community.
Offices: 50 Mark West Springs Road, Santa Rosa, CA 95403, US
