Charlotte, North Carolina, United States · Hybrid
$106k–$177k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Production Support, Contact Center Platforms, Incident Management, Release Management, CI/CD
New York, New York, United States · Hybrid
$109k–$182k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Product Operations, Agile Delivery, KPI Reporting, Stakeholder Management, Process Improvement
San Diego, California, United States · On-site
$211k–$352k/yr
Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we a…
Skills: AI Engineering Leadership, LLM/GenAI Systems, Static Analysis, Automated Remediation, AWS Bedrock
Charlotte, North Carolina, United States · On-site
$42/hr–$70/hr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Data Analytics, Business Intelligence, Quality Management, Interaction Analytics, Dashboard Development
Charlotte, North Carolina, United States · Remote OK
$90k–$150k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Financial Planning, Investment Solutions, Consultative Sales, Client Relationship Management, Risk Mitigation
Everett, Washington, United States · On-site
$54k–$95k/yr
Your career path should lead to real opportunity LPL Financial partners with credit unions to offer a complete menu of financial services to credit union clients. This employment opportunity at Boeing Employee Credit Uni…
Skills: Investment Sales, Financial Planning, Client Relationship Management, Portfolio Management, Financial Advisory
Pasadena, California, United States · On-site
$48k–$500k/yr
Your career path should lead to real opportunity LPL Financial partners with TruStage to offer a complete menu of financial services to credit union clients. This employment opportunity at TruStage located at First City …
Skills: Investment Sales, Financial Planning, Client Relationship Management, Portfolio Management, Financial Solutions
Baltimore, Maryland, United States · On-site
$60k–$80k/yr
Your career path should lead to real opportunity LPL Financial partners with credit unions to offer a complete menu of financial services to credit union clients. This employment opportunity at Sate Employee CU of Maryla…
Skills: Investment Sales, Financial Planning, Client Relationship Management, Portfolio Management, Financial Solutions
San Diego, California, United States · Hybrid
$156k–$260k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Cloud-Native Architecture, API Design, Data Integration, React, Angular
Charlotte, North Carolina, United States · On-site
$106k–$177k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: .NET, C#, Angular, ASP.NET Core, REST APIs
St. George, Utah, United States · On-site
$59k–$70k/yr
LPL Financial collaborates with credit unions to provide a comprehensive suite of financial services tailored to their clients needs. This exciting opportunity at America First Credit Union invites you to join our employ…
Skills: Investment Sales, Financial Planning, Customer Service, Relationship Management, Consultative Selling
Charlotte, North Carolina, United States · On-site
$114k–$190k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: SQL Server Administration, Performance Tuning, Database Optimization, High Availability, Disaster Recovery
Houston, Texas, United States · On-site
$70k–$500k/yr
Your career path should lead to real opportunity LPL Financial partners with TruStage to offer a complete menu of financial services to credit union clients. This employment opportunity at TruStage located at Premier Ame…
Skills: Investment Sales, Financial Planning, Client Relationship Management, Portfolio Management, Financial Solutions
Washington, District of Columbia, United States · On-site
$23/hr–$39/hr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Client Service, Wealth Management, Account Maintenance, Onboarding, Communication Skills
Charlotte, North Carolina, United States · On-site
$119k–$198k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Data Engineering, AWS, Reference Data Management, API Development, SQL
San Diego, California, United States · On-site
$123k–$206k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: AWS Architecture, Terraform, Infrastructure as Code, AWS Security, Identity Access Management
New York, New York, United States · Remote OK
$100k–$166k/yr
Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we a…
Skills: Program Management, Project Management, Financial Services, Wealth Management, Microsoft Excel
San Diego, California, United States · On-site
$114k–$190k/yr
Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more…
Skills: Program Management, Business Operations, Strategy Execution, Project Management, Stakeholder Coordination
Nashville, Tennessee, United States · On-site
$80k–$110k/yr
Financial Advisor - Southeast Financial Credit Union Your career path should lead to real opportunity LPL Financial partners with TruStage to offer a complete menu of financial services to credit union clients. This empl…
Skills: Investment Sales, Financial Planning, Client Relationship Management, Portfolio Management, Financial Solutions
Salt Lake City, Utah, United States · On-site
$70k–$175k/yr
Your career path should lead to real opportunity LPL Financial partners with TruStage to offer a complete menu of financial services to credit union clients. This employment opportunity at TruStage located at Utah Commun…
Skills: Investment Sales, Financial Planning, Client Relationship Management, Portfolio Management, Financial Solution Design
Charlotte, North Carolina, United States • Hybrid
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Responsible for ensuring the stability and reliability of contact center platforms through production support, incident response, and release execution. The role focuses on reducing operational risk and maturing CI/CD processes to improve the agent and client experience.
Requires a Bachelor's degree and over 6 years of experience in platform engineering or production support, with at least 3 years specifically in enterprise contact center technologies like NICE CXOne. Candidates must have proven expertise in troubleshooting complex incidents and managing formal release processes.
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
The Senior Engineer, Production Support & Platform Stability is responsible for providing production support, platform stability, release execution, and operational excellence capabilities that enable Service Center Technology to deliver on its transformation strategy. This role supports the evolution of contact channel and agent experience platforms by improving platform reliability, reducing operational risk, and enabling advisors and Financial Service Professionals (FSPs) to efficiently serve clients.
This position serves as a key contributor within Servicing Technology, partnering with Product Owners, Platform Engineering, DevOps, Quality Engineering, Operations, and Contact Channel Management teams. The role focuses on incident response, proactive stability management, release execution, and CI/CD maturation, allowing delivery teams to remain focused on strategic platform enhancements and business-funded initiatives.
The Senior Engineer will support the Transform the Advisor Experience journey by helping modernize the OMNI platform foundation, simplifying complex platform configurations, and improving release and operational processes across contact center technology platforms.
Delivery Support
Partner with Product Owners and engineering teams to provide operational and release support for technology initiatives.
Ensure workflows and platform changes meet operational readiness requirements, including rollback procedures, runbook documentation, integration standards, and support handoffs.
Maintain production stability during periods of significant platform change and initiative delivery.
Support platform ownership transitions and operational readiness activities across global delivery teams.
Production Support & Incident Response
Troubleshoot contact routing, IVR, digital interaction flows, telephony services, queue management, skill configuration, and platform integrations.
Serve as an escalation point for complex production incidents and operational issues.
Participate in incident triage, root cause analysis, corrective action planning, and resolution activities.
Partner with engineering teams to identify and implement long-term solutions that reduce recurring production issues.
Support mission-critical servicing environments by ensuring timely resolution of operational incidents.
Platform Stability & Proactive Operations
Perform health checks, configuration reviews, and performance assessments to identify operational risks.
Support reliability initiatives focused on reducing incident recurrence, improving recovery times, and minimizing change-related defects.
Validate vendor releases, hotfixes, and platform configuration changes prior to production deployment.
Collaborate with analytics and observability teams to improve monitoring, alerting, and issue detection capabilities.
Release Execution & CI/CD Maturation
Execute platform changes through established SDLC, change management, and release management processes.
Partner with Platform Engineering, DevOps, Quality Engineering, and Scrum teams to mature release practices and deployment processes.
Support the adoption of source control, environment separation, release automation, and CI/CD capabilities.
Assist in defining promotion paths, release validation criteria, automated testing practices, and deployment standards.
Ensure technology solutions are testable, deployable, and operationally supported before and after production implementation.
Cross-Functional Collaboration
Partner with Contact Channel Management, Agent Experience, CRM integration teams, analytics teams, and technology operations groups to support servicing workflows.
Validate routing configurations, CTI integrations, tagging standards, and platform integrations to ensure operational consistency.
Participate in knowledge transfer activities supporting platform ownership and operational support models.
Collaborate across onshore and global delivery teams to promote operational excellence and platform reliability.
Documentation & Operational Excellence
Maintain runbooks, support documentation, configuration records, incident playbooks, and release procedures.
Document incident findings, lessons learned, and process improvements to support continuous improvement efforts.
Contribute to the development of repeatable and scalable operational practices.
We seek professionals who pursue greatness, act with integrity, are driven to help our clients succeed, win together, and create and share joy. The ideal candidate brings strong technical expertise in contact center platforms, production support, release management, and operational excellence while demonstrating a commitment to platform reliability, collaboration, and continuous improvement.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
6+ years of experience supporting contact center technologies, platform engineering, production support, enterprise application operations, or related technology environments.
3+ years of experience supporting enterprise contact center platforms, including NICE CXOne, IVR, ACD, routing, telephony, or omni-channel workflows.
Experience troubleshooting complex production incidents within enterprise-scale technology environments.
Experience executing technology changes through formal change management and release management processes.
Production Support & Incident Management
Contact Center Technology Platforms
Platform Stability & Reliability Engineering
Release Management & Change Control
Root Cause Analysis & Problem Resolution
Experience within financial services or another regulated industry.
Experience implementing or supporting CI/CD pipelines, release automation, and deployment processes across development, testing, and production environments.
Experience with observability platforms, monitoring tools, performance dashboards, or application monitoring solutions.
Knowledge of telephony technologies, including SIP, VoIP, call routing, or contact center infrastructure.
Experience collaborating with offshore, nearshore, or global delivery teams.
#LI-Hybrid
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26
Empowering financial advisors to deliver personalized advice to all who need it.
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 29,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.
Offices: 4707 Executive Drive, San Diego, CA 92121-1968, US · 1055 LPL Way, Fort Mill, South Carolina 29715, US · 75 State St, 22nd Floor, Boston, Massachusetts 02109, US · 13620 N FM 620, Building C, Suite 200, Austin, Texas 78717, US
Empowering financial advisors to deliver personalized advice to all who need it.
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 29,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.
Offices: 4707 Executive Drive, San Diego, CA 92121-1968, US · 1055 LPL Way, Fort Mill, South Carolina 29715, US · 75 State St, 22nd Floor, Boston, Massachusetts 02109, US · 13620 N FM 620, Building C, Suite 200, Austin, Texas 78717, US
