London, England, United Kingdom · Hybrid
$40k–$42k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Resident Liaison, Communication Skills, Conflict Resolution, Stakeholder Management, Social Housing Knowledge
London, England, United Kingdom · Hybrid
$46k–$48k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Statutory Social Work, Case Management, Trauma-Informed Care, Report Writing, Kinship Assessments
London, England, United Kingdom · Hybrid
$32k–$33k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Detached Youth Work, Relationship Building, Contextual Safeguarding, Community Engagement, Signposting
London, England, United Kingdom · Hybrid
$44k–$46k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Compliance Monitoring, Data Management, Audit Strategy, Risk Management, Quality Assurance
Greater London, England, United Kingdom · Hybrid
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Administrative Work, Customer Service, Data Analysis, Microsoft Office, Database Systems
London, England, United Kingdom · Hybrid
$46k–$48k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Strengths-based assessments, Care planning, Crisis intervention, Person-centred support, Multi-agency collaboration
London, England, United Kingdom · Hybrid
$61k–$63k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Leadership, Social Work, Triage, Safeguarding, Case Assessment
London, England, United Kingdom · Hybrid
$50k–$52k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Relational Approach, Trauma-Informed Care, Strength-Based Approach, Multi-Agency Coordination, Reflective Practice
London, England, United Kingdom · Hybrid
$40k–$42k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Caseload Management, Tenancy Management, Anti-Social Behaviour (ASB) Resolution, Relationship Building, Record Keeping
London, England, United Kingdom · Hybrid
$44k–$46k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Contract Management, Performance Monitoring, Stakeholder Engagement, Site Inspections, Microsoft Office
London, England, United Kingdom · Hybrid
$65k–$70k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Strategic Leadership, Operational Oversight, Safeguarding, Multi-agency Partnership, Case Triage
London, England, United Kingdom · Hybrid
$53k–$57k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Council Tax Legislation, Recovery Practices, Enforcement Processes, Team Management, Performance Management
London, England, United Kingdom · Hybrid
$57k–$60k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Team Management, Performance Management, Data Analysis, Stakeholder Engagement, Housing Benefit Legislation
London, England, United Kingdom · Hybrid
$46k–$48k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: User-Centred Design, User Research, Usability Testing, Prototyping, Accessible Design
London Borough of Lewisham, England, United Kingdom · Hybrid
$35k–$36k/yr
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as t…
Skills: Gardening, Grounds Maintenance, Team Leadership, Supervision, Mentoring
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Provide proactive resident liaison and communication support for housing investment and retrofit programmes. Coordinate engagement activities and manage day-to-day communication between residents, contractors, and council officers.
Requires strong experience in resident-facing roles within social housing or the public sector. Must possess excellent communication skills and the ability to resolve resident complaints effectively.
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
To provide proactive, inclusive, and high-quality resident liaison and communication support across Lewisham’s housing investment and retrofit programmes. The role is central to enabling the effective delivery of capital investment and retrofit projects by supporting access, communication, and issue resolution at estate and household level. Working closely with contractors, surveyors, energy advisors, community partners, and Council officers, the Resident Liaison Officer will help coordinate resident engagement activities, manage day to day communication, and support positive resident experiences throughout the lifecycle of works.
Excellent training and development opportunities, plus a range of benefits including:
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
The recruitment process is anonymous and we don’t accept CV’s.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact [email protected]
Please click here to view the Job Description and Person Specification
£40,404 - £41,637 per annum (SO1)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
We are working towards a fairer, greener, healthier and more economically sound future for all in Lewisham.
Lewisham is a vibrant and culturally diverse borough. This reflected in all aspects of daily life, from the response to the pandemic where the community rallied to support our most vulnerable residents, to the 170 languages spoken in our homes, schools and businesses. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. As we plan ahead, we are working towards a fairer, greener, healthier and more economically sound future for all in Lewisham. This means continuing our efforts to tackle climate change for generations to come; ensuring that good health and wellbeing is equally accessible to everyone; and safeguarding local jobs and up-skilling residents with tools they need to succeed. Building on the community spirit and activism that has been so prevalent in recent years, we are committed to creating a Future Lewisham we can all have a part in.
Offices: Laurence House, Catford Road, London, England SE6 4RU, GB
We are working towards a fairer, greener, healthier and more economically sound future for all in Lewisham.
Lewisham is a vibrant and culturally diverse borough. This reflected in all aspects of daily life, from the response to the pandemic where the community rallied to support our most vulnerable residents, to the 170 languages spoken in our homes, schools and businesses. We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants. As we plan ahead, we are working towards a fairer, greener, healthier and more economically sound future for all in Lewisham. This means continuing our efforts to tackle climate change for generations to come; ensuring that good health and wellbeing is equally accessible to everyone; and safeguarding local jobs and up-skilling residents with tools they need to succeed. Building on the community spirit and activism that has been so prevalent in recent years, we are committed to creating a Future Lewisham we can all have a part in.
Offices: Laurence House, Catford Road, London, England SE6 4RU, GB
