Lima, Lima, Peru · On-site
LlamaPixel is a company that provides top‑tier 24/7 support to Spanish‑speaking users across Latin America, within a dynamic, collaborative, and technology‑driven environment. We are looking for a Bilingual Quality Analy…
Skills: Quality Assurance, Zendesk, Analytical Skills, Documentation, Coaching
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Monitor and evaluate customer interactions across chat and email using scorecards and Zendesk QA. Provide coaching to agents and collaborate with global teams to align quality standards and improve CX outcomes.
Requires advanced English and at least 2 years of QA experience in contact centers, specifically with chat and email. Experience in iGaming, BPO operations, and proficiency with Zendesk is required.
LlamaPixel is a company that provides top‑tier 24/7 support to Spanish‑speaking users across Latin America, within a dynamic, collaborative, and technology‑driven environment.
We are looking for a Bilingual Quality Analyst for our on‑site location in Lima, Peru.
Llamapixel is a rapidly growing customer support company specializing in iGaming. We operate in dynamic digital environments where speed, accuracy, and empathy are essential. Our new Support Center for Latin America, in Lima, offers 24/7 customer support via chat and email to Spanish-speaking gamers in over 10 Latin American countries. We combine robust processes with intelligent technology to deliver consistent, high-quality experiences to our customers. We work in an international environment, driven by modern tools such as Zendesk Omnichannel+QA+WFM, Google Workspace, Microsoft Workspace, advanced AI tools for internal support, and collaborative communication platforms. At Llamapixel, we act quickly, think globally, and build teams that grow together.
Offices: Lima, PE
View all jobs at LLAMAPIXEL GAMING S.A.C.Llamapixel is a rapidly growing customer support company specializing in iGaming. We operate in dynamic digital environments where speed, accuracy, and empathy are essential. Our new Support Center for Latin America, in Lima, offers 24/7 customer support via chat and email to Spanish-speaking gamers in over 10 Latin American countries. We combine robust processes with intelligent technology to deliver consistent, high-quality experiences to our customers. We work in an international environment, driven by modern tools such as Zendesk Omnichannel+QA+WFM, Google Workspace, Microsoft Workspace, advanced AI tools for internal support, and collaborative communication platforms. At Llamapixel, we act quickly, think globally, and build teams that grow together.
Offices: Lima, PE
View all jobs at LLAMAPIXEL GAMING S.A.C.