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Jobs at Always Answer Inc. (Now Hiring) — 2 open

Always Answer Inc. logoAlways Answer Inc.

Project Programmer

Philippines · Remote Solely

Entry level

Job Title: Project Programmer Location: Remote (Philippines) We are seeking a dedicated and detail-oriented Project Programmer to join our remote team. In this role, you will create, maintain, and improve call handling s…

Skills: Call Handling Scripting, Quality Assurance, Data Entry, Written Communication, Attention To Detail

Always Answer Inc. logoAlways Answer Inc.

REMOTE MEX- Telephone Service Representative

Ciudad de México, Mexico · Remote Solely

Entry level

Job Title: Telephone Service Representative Location: Remote We are seeking a dedicated and detail-oriented Telephone Service Representative to join our remote team. In this role, you will be the first point of contact f…

Skills: Customer Support, Phone Etiquette, Data Entry, Communication Skills, Attention To Detail

Always Answer Inc. logo

Project Programmer

Always Answer Inc.

Philippines • Remote Solely

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Entry level

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  • Full-time
  • Pto Program, Flexible Schedule, Referral Program
  • Posted 18d ago
  • ~40 hrs/week
  • Remote in Philippines

Responsibilities

The role involves creating, maintaining, and improving call handling scripts using the Amtelco platform to support client communication. Responsibilities also include performing quality assurance reviews and managing data entry within the CRM system.

Requirements

Candidates must have specific hardware including Windows 11 Pro or M-series Mac with 16GB RAM, dual monitors, and a stable Ethernet connection. Strong written communication skills and call center experience are highly encouraged.

Full job description

Job Title: Project Programmer
Location: Remote (Philippines)

We are seeking a dedicated and detail-oriented Project Programmer to join our remote team. In this role, you will create, maintain, and improve call handling scripts used to support our clients' communication needs. You will work with internal teams to ensure scripts are accurate, effective, and meet quality standards while helping deliver exceptional service to our clients.

As a remote team member, you must be comfortable working independently while participating in regular Zoom meetings and collaborating with supervisors and team members. You will receive training on our systems and processes, making this an excellent opportunity for individuals who are eager to learn and develop new skills. Candidates with call center experience are encouraged to apply, as an understanding of customer service and call handling workflows can be beneficial in this role.

Your responsibilities will include creating and updating call handling scripts using the Amtelco platform, performing quality assurance reviews of scripts developed by team members, maintaining accurate documentation, and completing data entry tasks within our CRM system. Success in this role requires strong written communication skills, attention to detail, reliability, and a commitment to producing high-quality work.

Requirements

Technical Requirements for Work from Home:

Windows Machines:
  • Windows 11 Pro.
  • 16GB of RAM.
  • Quad-core processor with a CPU speed of at least 2.5 GHz.

Mac Machines:
  •  Supported versions of macOS with all updates.
  •  Minimum of 16GB of RAM with an M series chip.

All Computer Set-Ups Must Have:

  • Dual monitors (19” each) with widescreen recommended for better software experience.
  •  Dedicated internet connection with minimum speeds of 7 Mbps download / 3 Mbps upload.
  •  Ethernet connection required (Wi-Fi and satellite are not acceptable).
  •  No data caps on internet usage.
  •  A webcam for meetings, training, and quality monitoring.
  •  A noise-canceling headset to maintain clear communication with customers.
  •  Must have antivirus protection (Windows Defender is not allowed).


Benefits

  • PTO Program
  • Flexible Schedule
  • Referral Program


Related keywords

AmtelcoCRMCall HandlingQuality AssuranceRemote WorkCommunications IndustryWindows 11 ProMacOSNoise-canceling HeadsetData Entry

About Always Answer Inc.

LinkedInVisit site

Your call center and answering service experts!

Industry
Telephone Call Centers
Company size
51-200 employees
Founded
1975
Headquarters
Duncanville, TX
LinkedIn followers
236

Always Answer has been providing answering and call center services since 1975. We are committed to always stand well ahead of the competition with our highly trained, award winning staff and cutting edge solutions. Our experienced team combined with software flexibility can accommodate your company’s needs by personalizing a package to your specifications. Personalized Communications is more than just a vendor of answering and call center services. We are your partner. It's our philosophy that the success of your business is the success of our business. Our mission is simple... Provide QUALITY, Use INTEGRITY, Gain SUCCESS

Offices: 205 E. Center Street, Duncanville, TX 75116, US · 2211 NW Military Hwy, #208, San Antonio, TX 78213, US · 1100 S Fillmore St, 101, Amarillo, Texas 79101, US · 1446 S Reynolds Rd, Toledo, Ohio 43615, US · 65 w Regency Way, B, Reno, Nevada 89509, US

View all jobs at Always Answer Inc.

About Always Answer Inc.

LinkedInVisit site

Your call center and answering service experts!

Industry
Telephone Call Centers
Company size
51-200 employees
Founded
1975
Headquarters
Duncanville, TX
LinkedIn followers
236

Always Answer has been providing answering and call center services since 1975. We are committed to always stand well ahead of the competition with our highly trained, award winning staff and cutting edge solutions. Our experienced team combined with software flexibility can accommodate your company’s needs by personalizing a package to your specifications. Personalized Communications is more than just a vendor of answering and call center services. We are your partner. It's our philosophy that the success of your business is the success of our business. Our mission is simple... Provide QUALITY, Use INTEGRITY, Gain SUCCESS

Offices: 205 E. Center Street, Duncanville, TX 75116, US · 2211 NW Military Hwy, #208, San Antonio, TX 78213, US · 1100 S Fillmore St, 101, Amarillo, Texas 79101, US · 1446 S Reynolds Rd, Toledo, Ohio 43615, US · 65 w Regency Way, B, Reno, Nevada 89509, US

View all jobs at Always Answer Inc.

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