Direct InteractionsSaint Paul, Minnesota, United States · Remote Solely
$21/hr–$23/hr
Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $21.00 - $23.00 HourlyHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American repres…
Skills: Options Counseling, Person-Centered Discovery, Interpersonal Communication, Client Interviewing, Assessment Skills
Direct InteractionsSeattle, Washington, United States · Remote OK
$15/hr–$15/hr
Job DetailsJob Location: Seattle, WA 98104Position Type: Full-Time/Part-TimeSalary Range: $15.00 - $15.50 HourlyHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of America…
Skills: Active Listening, Crisis Intervention, Problem Solving, Customer Service, Bilingual English/Spanish
Direct InteractionsSeattle, Washington, United States · Remote Solely
$15/hr–$15/hr
Job DetailsJob Location: Seattle, WA 98104Position Type: SeasonalSalary Range: $15.00 - $15.00 HourlyHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American represent…
Skills: Verbal Communication, Empathy, Problem Solving, Data Entry, Computer Proficiency
Direct InteractionsSeattle, Washington, United States · Remote OK
$15/hr–$15/hr
Job DetailsJob Location: Seattle, WA 98104Position Type: Full-Time/Part-TimeSalary Range: $15.50 - $15.50 HourlyHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of America…
Skills: Bilingual Spanish, Customer Service, First Notice of Loss, Call Center Operations, Active Listening
Direct Interactions
Saint Paul, Minnesota, United States • Remote Solely
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Provide neutral options counseling and advocacy for individuals with disabilities to help them navigate state and federal benefits. Conduct person-centered discovery to identify client needs and document interactions within a CRM database in compliance with HIPAA.
Requires a high school diploma and residency in Minnesota, with proficiency in Microsoft Office and database skills. Candidates must possess strong interpersonal communication skills and knowledge of public assistance programs.
Job DetailsJob Location: Minnesota, MN 55101Position Type: Full TimeSalary Range: $21.00 - $23.00 HourlyHeadquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.
About the position
The Disability Hub MN Options Counselor is responsible for answering inquiries and providing options counseling to individuals with disabilities. The ideal candidate will thrive in a fast-paced, high-volume environment, with strong communication skills and in-depth knowledge of local, state, and federal benefits and assistance programs for individuals with disabilities. A successful Options Counselor will manage customer interactions according to established standards and assurances. Key responsibilities include conducting person-centered discovery to explore the individual’s needs, strengths, values, preferences, resources, and goals, and applying person-centered principles to provide effective counseling. The role also involves educating clients on available public and private sector resources and facilitating self-direction, self-determination, and informed choice. This position requires a combination of technical knowledge and interpersonal skills to ensure consumers receive the best possible support in navigating available resources.
Provide confidential, neutral direct service to Disability Hub MN consumers.
Advocate for Hub consumers when necessary, including but not limited to contacting county staff, DHS staff, Social Security Administration, and other social service agencies.
Demonstrate a high level of detailed knowledge of State and Federal benefits, resources, and counsel on available options.
Respond to inquiries sent to DHS via e-mail or phone.
Complete required documentation within the CRM database in a timely and accurate manner, in compliance with HIPAA, the Minnesota Data Practices Act, and the Minnesota Human Rights Act.
Enter data into timesheets, mileage logs, and update information in the Minnesotahelp.info database.
Attend and complete all required training and education upon hire (approximately 250-300 hours) and ongoing as assigned, including conferences on State and Federal Programs related to callers’ inquiries.
Represent Disability Hub MN through community education, promotions, and outreach; develop and maintain relationships with community partners (e.g., county staff, Senior Linkage Line, Veteran’s Linkage Line, and other statewide partners).
Attend Agency and departmental meetings while adhering to Agency policies.
Follow Hub call standards in compliance with AIRS standards and DHS contract requirements.
Requirements
Proficient with computer, including Word, Excel, Power Point, and Outlook. To perform this job successfully, candidates must be competent in computer knowledge including database and internet skills.
Knowledge of available community resources, benefits, and public assistance programs.
Intervention and interpersonal communication skills.
Client interviewing and assessment skills.
Culturally competent.
Self-starter and ability to work independently.
Strong organizational skills.
Strong prioritizing skills.
Excellent written and verbal communication skills.
Precision and attention to detail.
Ability to facilitate troubleshooting with other system professionals.
Ability to read and interpret policy.
Ability to think outside the box for solutions.
Qualifications
Must reside in Minnesota.
Lawfully authorized to work in the United States.
Employment is contingent upon successful completion of a criminal background check and education verification.
High school diploma or equivalent required; some college coursework preferred but not required.
Training (please convert all times to reflect in your time zone)
All dates and times are tentative and are subject to change
Orientation: Friday August 21, 2026 Time: 12:00 pm MST (1 hour session)
Training: Will begin on Monday August 24, 2026 and run for eight (8) weeks. Class dates and times will be available closer to the anticipated start date.
All training is paid (orientation and training)
We provide the following equipment *sent equipment may vary
PC computer configured with the latest Windows 11 operating system w/Docking station
Two monitors
One mouse
One keyboard
One webcam
One USB corded headset with microphone and mute button
High-speed internet through a hard-wired Ethernet connection using a U.S.-based internet service provider (ISP) is required. Wi-Fi, satellite internet, cellular hotspots, cellular internet, T-Mobile Home Internet, and 5G internet services are not permitted.
Qualifications
Be Kind. Be Correct. Be Complete.
Fast-growing BPO based in Seattle with employees in every state. We operate customer service teams that work from home. Our clients include large non-profits, governments, and high growth technology companies. Direct Interactions helps organizations better serve the public through the use of rewarding and innovative practices by building and managing teams of compassionate humans, who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvements in outcomes.
Offices: 701 5th Ave, Suite #4250, Seattle, WA 98104, US
Be Kind. Be Correct. Be Complete.
Fast-growing BPO based in Seattle with employees in every state. We operate customer service teams that work from home. Our clients include large non-profits, governments, and high growth technology companies. Direct Interactions helps organizations better serve the public through the use of rewarding and innovative practices by building and managing teams of compassionate humans, who draw on their own experiences to help other humans through difficult and complicated challenges to achieve measurable improvements in outcomes.
Offices: 701 5th Ave, Suite #4250, Seattle, WA 98104, US