Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional netw…
Skills: Customer Service, Sales, Account Maintenance, Service Recovery, Verbal Communication
Position Summary The LifeCafe Supervisor oversees the daily shift operations in the LifeCafe. They deliver a high-quality experience to the members, and motivate staff to ensure excellent customer service. They also moni…
Position Summary Responsible for the safety, engagement and the overall operations of the Academy/Child Center while upholding Life Time’s Mission and Vision Statements. Delivers the highest level of customer service, ma…
Skills: Customer Service, Staff Management, Childcare, Budget Management, Training And Coaching
Town/Village of Harrison, New York, United States · On-site
$15/hr–$18/hr
Entry level$2.0B raised
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Skills: Customer Service, Hospitality, Communication Skills, Multi-tasking, Relationship Building
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Position Summary As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional netw…
Skills: Customer Service, Sales, Service Recovery, Verbal Communication, Multi-tasking
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Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of…
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Skills: Lifeguarding, First Aid, CPR, Customer Service, Water Safety
Position Summary As an Aquatics Lifeguard, you must be safety minded and customer service oriented. You will work in a fast-paced environment and will help to oversee state-of-the-art recreational and lap pools, both ind…
Skills: Lifeguarding, First Aid, CPR, Customer Service, Water Safety
Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of…
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Skills: Swim Instruction, Aquatics Coaching, Lifeguarding, CPR, First Aid
Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of…
Skills: Customer Service, Facility Maintenance, Cleaning, Inventory Management, Time Management
Position Summary As a Facility Ops Team Member, you will ensure the cleanliness of the facility while offering great customer service. The club space must be clean, stocked with supplies and meet Life Time's standards of…
Position Summary The Kids Instructor provides best-in-class, educational/fitness-minded programming for our children. They organize, instruct and implement safe, fun and entertaining activities and games for children bet…
Position Summary The LifeCafe Staff will be responsible for executing menu items according to recipe and speed of service standards. They will need to deliver exceptional customer service and maintain a clean and sanitiz…
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Skills: Massage Therapy, Client Relationship Management, Body Analysis, Sales, Customer Service
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Full-time
high school, bachelor degree
Posted 45d ago
~40 hrs/week
Responsibilities
Serve as the primary point of contact for members and guests, managing account maintenance and service delivery. Focus on building relationships, handling member transactions, and supporting membership sales and retention.
Requirements
Requires a high school diploma and 1-2 years of experience in customer service or sales. Candidates must be able to stand for 4 hours and complete a Retention Specialist Certification within 60 days of hire.
Full job description
Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
High School graduate or equivalent
Years of Experience:
Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills
Preferred Requirements
Bachelor’s Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Life Time provides an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
Life Time is a wellness pioneer reshaping the way consumers approach their health by integrating where we move, work and live—digitally and physically—through our Life Time athletic resorts, Life Time Work and Life Time Living brands. Our objective is to deliver the best experiences and programs in the best places by the best people and performers. We are committed to an inclusive culture that welcomes and respects everyone, supporting all people on their path to healthier, happier lives.
Offices: 2902 Corporate Place, Chanhassen, MN 55317, US
Life Time provides an entertaining, educational, friendly and inviting, functional and innovative experience of uncompromising quality that meets the health and fitness needs of the entire family.
Life Time is a wellness pioneer reshaping the way consumers approach their health by integrating where we move, work and live—digitally and physically—through our Life Time athletic resorts, Life Time Work and Life Time Living brands. Our objective is to deliver the best experiences and programs in the best places by the best people and performers. We are committed to an inclusive culture that welcomes and respects everyone, supporting all people on their path to healthier, happier lives.
Offices: 2902 Corporate Place, Chanhassen, MN 55317, US