Jobs at Liberty Latin America (Now Hiring) — 45 open — Page 3

Whats the Role

Accountable for ensuring seamless service delivery, governance, and customer satisfaction for C&W Business’ strategic and enterprise customers. Builds strong relationships with C-level stakeholders (CEOs, CIOs, CTOs, COOs) to ensure continuity, retention, and business growth.

What Youll Do

 

ICT Service Delivery Oversight 

Oversee end-to-end service delivery for strategic projects, enterprises, and/or government customers, ensuring consistent, reliable ICT managed services. This includes coordination of: 

• Third-party Managed IT services
• Managed Wi-Fi and Network  
• Managed Firewall Security
• Data Centre Management & Disaster Recovery  

 

Cross-Functional & Vendor Coordination 

• Supervise multiple third-party providers, ensuring SLA compliance, contract adherence, and vendor performance monitoring. 
• Build strategic partnerships and facilitate communication across technical and operational teams

 

Operational Excellence & Technical Leadership

• Drive uptime and reliability
• Define, document, and continuously improve IT support and incident management processes. 
• Monitor incidents, enforce SLA compliance, and conduct random ticket audits.
• Implement and track KPIs to measure and enhance service delivery efficiency. 
• Oversee cybersecurity reporting, vulnerability management, remediation, and compliance with standards. 

Disaster Recovery & Business Continuity 

• Lead planning and execution of disaster recovery strategies for mission-critical infrastructure. 

 

Internal Consultancy & Advisory 

• Provide technical guidance to service management teams to improve outcomes. 
• Serve as SME for ICT infrastructure and security to support informed decision-making. 

 

Strategic & Leadership Competencies 

• Strategic Skills—Anticipate risks/opportunities and provide proactive solutions. 
• Driving Results – Translate business needs into actionable projects with measurable outcomes. 
• Performance Management – Coach and guide high-performing teams. 
• Learning Agility – Adapt quickly to evolving technologies and priorities. 
• Relationship Building – Sustain trusted relationships across internal and external stakeholders. 
• Conceptual Thinking—Apply innovative, big-picture solutions while balancing business needs.

Knowledge & Experience

• Bachelor’s degree in Computer Science, Information Systems, or similar.
• ITIL, or accredited customer support/services or equivalent certifications
• Strong command of MS Project and MS Office. 
• Experience with SCCD, Cerillion, Salesforce, Liberate Acute Care, and SAP. 
• Knowledge of telecom/IT infrastructure, solutions, and industry best practices. 
• Minimum 3 years in service delivery, program management, or technical support. 
• Experience managing projects > US$500k. 
• Strong understanding of cross-functional areas (finance, IT, network engineering, service delivery, and legal). 

 

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why Join Us

Technology excites us, enables us, and drives us. We're proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers' lives with technology so that they can connect, work, live, and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws