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Jobs at Lawrie Insurance Group (Now Hiring) — 1 open

Lawrie Insurance Group logoLawrie Insurance Group

Customer Service Representative

Hamilton, Ontario, Canada · On-site

$45k–$57k/yr

Mid level

Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ needs effectively and efficiently? If so, this position may be perfect for you. We are currently seeking a …

Skills: Personal Insurance, RIBO Licensing, Underwriting, Client Relationship Management, Policy Processing

Lawrie Insurance Group logo

Customer Service Representative

Lawrie Insurance Group

Hamilton, Ontario, Canada • On-site

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Mid level

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  • $45k–$57k/yr
  • Full-time
  • professional certificate
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Manage a book of personal lines insurance business by building long-term client relationships and processing policy changes. Provide professional advice on renewals, billing, and claims to ensure high client retention.

Requirements

Requires a valid RIBO license and 2-3 years of experience in personal insurance. Candidates should have strong knowledge of insurer regulations and proficiency with Applied Systems (EPIC) or Compu-quote.

Full job description

Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ needs effectively and efficiently? If so, this position may be perfect for you.   

 

We are currently seeking a RIBO Licensed Customer Service Representative to join our Personal Lines team. In this role, you will manage a book of business while building strong, long-term relationships with clients. You will also service accounts by processing policy changes and providing claims guidance to support client retention. Whether you are newly RIBO licensed or bring prior experience, we would love to hear from you!

What will you do? 

  • Provide timely and professional advice to clients for renewal reviews, claims, billing etc.
  • Process all policy changes/requests to ensure accurate and timely responses 
  • Underwrite all renewals thoroughly – responsible for retention
  • Managing a client book of business
  • Review client’s overall insurance needs and refer to other departments as appropriate
  • Process month end reports

Knowledge, Skills, and Qualifications: 

  • Minimum 2-3 years of Personal Insurance experience 
  • Valid RIBO license
  • Understanding of company underwriting and guidelines
  • Strong knowledge of all rules and regulations for all insurers
  • Strong communication, presentation, and relationship skills 
  • Ability to organize and prioritize work effectively 
  • Strong accuracy and attention to detail 
  • High level of computer skills, knowledge and previous experience working with Applied Systems (EPIC) and Compu-quote is an asset 

 

Please note, only qualified candidates will be contacted.  Thank you for your interest in this exciting opportunity. 

Depending on experience, the salary range for this newly created role is $45,000 - $57,000  Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Lawrie Insurance Group Inc. Is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation. 

 

Related keywords

RIBO LicensePersonal LinesInsuranceUnderwritingApplied Systems EPICCompu-quoteClient RetentionPolicy ChangesClaims GuidanceRenewal ReviewsOntario Human Rights CodeAODA

About Lawrie Insurance Group

LinkedInVisit site

Proud to be recognized as a Great Place To Work in 2024/2025 for the third year in a row!

Industry
Insurance
Company size
51-200 employees
Founded
1982
Headquarters
Hamilton, Ontario
LinkedIn followers
3,068

Lawrie Insurance Group is a Canadian based, privately-owned, multi-disciplined insurance brokerage. We are a leader in commercial and personal insurance, employee benefits, group retirement solutions, and life and living benefits. With a staff of over 130 dedicated professionals, we have become one of the largest and most trusted insurance organizations in Canada. We work with every major insurer in the world and have a global network of brokers. With this vast reach we create leading-edge solutions for all of your needs.

Offices: 105 Main Street East, 14th Floor, Hamilton, Ontario L8N 1G6, CA

Personal InsuranceCommercial InsuranceEmployee BenefitsLife and Disability Insuranceand Risk ManagementEmployee BenefitsLife InsuranceRisk ManagementInsuranceProperty Insurance
View all jobs at Lawrie Insurance Group

About Lawrie Insurance Group

LinkedInVisit site

Proud to be recognized as a Great Place To Work in 2024/2025 for the third year in a row!

Industry
Insurance
Company size
51-200 employees
Founded
1982
Headquarters
Hamilton, Ontario
LinkedIn followers
3,068

Lawrie Insurance Group is a Canadian based, privately-owned, multi-disciplined insurance brokerage. We are a leader in commercial and personal insurance, employee benefits, group retirement solutions, and life and living benefits. With a staff of over 130 dedicated professionals, we have become one of the largest and most trusted insurance organizations in Canada. We work with every major insurer in the world and have a global network of brokers. With this vast reach we create leading-edge solutions for all of your needs.

Offices: 105 Main Street East, 14th Floor, Hamilton, Ontario L8N 1G6, CA

Personal InsuranceCommercial InsuranceEmployee BenefitsLife and Disability Insuranceand Risk ManagementEmployee BenefitsLife InsuranceRisk ManagementInsuranceProperty Insurance
View all jobs at Lawrie Insurance Group

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