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Full-time
Office cab/shuttle, Cafeteria, Office gym, Job and soft-skill training, Professional degree assistance, Sponsorship for education
Posted 13d ago
~40 hrs/week
Responsibilities
Manage and maintain client information on CRM platforms while addressing customer inquiries and service requests. Collaborate with internal departments to resolve issues and monitor customer satisfaction scores.
Requirements
Requires strong communication, customer management, and computer skills, specifically in Excel. Candidates should possess problem-solving abilities and attention to detail to handle documentation and escalations.
Full job description
Job Requirements
Role & responsibilities:
Manage and maintain client information on CRM platforms such as Salesforce
Address customer inquiries, grievances, and service requests promptly and professionally.
Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
Contribute to customer-focused process improvements and experience initiatives.
Contribute to customer-focused process improvements and experience initiatives.
Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
Handle all customer documentation
Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
Manage Customer Visits
Manage Customer Escalations at Site
Handle cancellation retention processes
Work Experience
Skills Required:
Communication Skills
Customer Management Skills
Computer and Excel Skills
Problem-solving abilities
Attention to detail
Time management skills
Benefits
Office Perks
Office cab/shuttle
Cafeteria
Office gym
Professional Support & Learning
Job and soft‑skill training
Professional degree assistance
Sponsorship for education
Rewards and recognition
Course reimbursements
Financial Benefits
Mobile bill reimbursements
Performance bonus
Relocation assistance
Car lease
Loyalty discount
Employee referral program
Health & Insurance
Health insurance
Life insurance
Leave Entitlements
Annual leave
Maternity leave
Please note - Some benefits are grade specific and may not be applicable to your grade.
A revered name in the real estate industry with 55+ years of pioneering quality & innovation.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1969
Headquarters
Mumbai, Maharashtra
LinkedIn followers
166,439
Total funding
$18M
Kalpataru Limited, established in 1969, is the Real Estate arm of the illustrious Kalpataru Group—India’s leading multinational—that delivers the finest products in Power Transmission and Distribution, Civil Infrastructure, Retail, Integrated Facility Management Solutions, and Logistics.
With a legacy of 55+ years, creating 110+ landmark projects and transforming 22.39 Million+ square feet of land to create more than 19,500 happy households, Kalpataru Limited takes pride in being one of the leading real estate companies of the country. We have always been a pioneer in industry innovation, crafting spaces that set new benchmarks. Kalpataru Limited has been a game-changer with high-quality construction, world-class design, customer-centricity at the core of our DNA.
At Kalpataru we celebrate a culture of quality, prudence, humility, respect and transparency. While building great homes, we also nurture great relationships.
The Kalpataru family is guided by time-honoured know-how and the quest for continuous improvement where employees, designers, engineers and technicians craft each home harmoniously with the same passion.
GREAT HOMES START WITH KALPATARU.
Offices: 91, Kalpataru Synergy, Opp. Grand Hyatt,, Vakola, Santacruz East., Mumbai, Maharashtra 400055, IN
A revered name in the real estate industry with 55+ years of pioneering quality & innovation.
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1969
Headquarters
Mumbai, Maharashtra
LinkedIn followers
166,439
Total funding
$18M
Kalpataru Limited, established in 1969, is the Real Estate arm of the illustrious Kalpataru Group—India’s leading multinational—that delivers the finest products in Power Transmission and Distribution, Civil Infrastructure, Retail, Integrated Facility Management Solutions, and Logistics.
With a legacy of 55+ years, creating 110+ landmark projects and transforming 22.39 Million+ square feet of land to create more than 19,500 happy households, Kalpataru Limited takes pride in being one of the leading real estate companies of the country. We have always been a pioneer in industry innovation, crafting spaces that set new benchmarks. Kalpataru Limited has been a game-changer with high-quality construction, world-class design, customer-centricity at the core of our DNA.
At Kalpataru we celebrate a culture of quality, prudence, humility, respect and transparency. While building great homes, we also nurture great relationships.
The Kalpataru family is guided by time-honoured know-how and the quest for continuous improvement where employees, designers, engineers and technicians craft each home harmoniously with the same passion.
GREAT HOMES START WITH KALPATARU.
Offices: 91, Kalpataru Synergy, Opp. Grand Hyatt,, Vakola, Santacruz East., Mumbai, Maharashtra 400055, IN