Morrisville, North Carolina, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Customer service, Hospitality management, Concierge services, Communication, Problem-solving
Tampa, Florida, United States · Hybrid
$62k–$98k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Corporate governance, Operational excellence, Project coordination, Compliance monitoring, Audit readiness
Rock Springs, Wyoming, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Plumbing, Electrical maintenance, Carpentry, HVAC troubleshooting, Preventive maintenance
Mumbai, Maharashtra, India · On-site
Tailored residential property management, with Brightstone. Managing housing complexes, residential townships and residential communities requires subject matter expertise, customised services and a commitment to creatin…
Skills: Housekeeping management, Pest control coordination, Waste management, Landscaping oversight, Staff supervision
Boston, Massachusetts, United States · On-site
$67k–$71k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Hospitality management, Customer service, Problem-solving, Leadership, Operational coordination
Sydney, New South Wales, Australia · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Talent acquisition, Team leadership, Strategic recruitment, Stakeholder management, Workforce planning
Bengaluru, Karnataka, India · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility Operations, Vendor Management, Service Level Agreement Management, Process Improvement, Budget Management
Ahmedabad, Gujarat, India · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility management, Vendor management, Help desk management, Procurement, Asset management
London, England, United Kingdom · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Property management, Facilities management, Service charge management, Health and safety compliance, Stakeholder management
London, England, United Kingdom · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Account leadership, Property management, Business strategy, Financial management, P&L management
Mumbai, Maharashtra, India · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Engineering management, Building services design, Facilities management, Quality assurance, Incident management
Oakland, California, United States · On-site
$161k–$204k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility Management, Team Leadership, Project Management, HVAC, Critical Environment Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Building Maintenance, Facilities Management, Preventative Maintenance, Reactive Maintenance, Troubleshooting
Coral Gables, Florida, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: HVAC maintenance, Plumbing, Electrical systems, Preventative maintenance, CMMS
Bangkok, Thailand · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facilities management, Customer service, Operations management, Stakeholder management, Team leadership
London, England, United Kingdom · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Pre-construction management, Cost planning, Tender management, Supply chain management, Risk management
Hong Kong Island, Hong Kong, China · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facilities management, Building operations, Maintenance, Vendor coordination, Preventive maintenance
Coimbatore, Tamil Nadu, India · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Front office operations, Customer service, Reception management, Administrative support, Communication skills
Apopka, Florida, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: PLC programming, Automation control systems, Troubleshooting, SCADA, HMI design
Sarasota, Florida, United States · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: PLC programming, HMI design, SCADA systems, Control system design, Troubleshooting
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The Workplace Experience Ambassador serves as the primary point of contact for employees and visitors, providing high-touch concierge services and front desk support. They are responsible for maintaining workspace standards, managing facility access, and coordinating site events to ensure a seamless client experience.
Candidates must have a high school diploma or GED and at least 2-3 years of experience in hospitality or customer service. Proficiency in Microsoft Office and strong interpersonal skills are required to manage daily operations and client interactions effectively.
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery.
Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services
Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems
Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics
Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards
Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests
Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed
Manage and book conference rooms, order catering and assist in event planning
Oversee email inbox, create and send site wide communications
Maintain inventory, provide onboarding support, and promote site activities through social media platforms
Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records.
Other job duties as assigned
High School diploma or GED, or commensurate experience in hospitality/customer service roles
Minimum 2-3 years of hospitality management or customer service experience
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management
Excellent communication and listening skills with ability to work with clients at all organizational levels
Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities
Ability to multitask in fast-paced environment while maintaining attention to detail
Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility
Emergency Response Certification
Experience in reception, concierge services, or client-facing roles in commercial real estate environment
Knowledge of security systems, digital visitor management platforms, and fire safety protocols
Experience with Canva or similar design platforms for marketing materials
Background in facilities management or property services
Vendor management experience in corporate environments
Social media management experience using Microsoft Teams and internal engagement platforms
Experience working in multi-site operations with standardized processes
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Powered by data and commercial real estate experts, JLL illuminates a clear path, so you can execute with certainty.
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175. In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle. What services does JLL provide? Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology What makes JLL unique? • Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve. • Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next. • Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally. Recognition • Fortune's World's Most Admired Companies — 10 years • World's Most Ethical Companies (Ethisphere) — 18 years • EPA Energy Star Sustained Excellence Award — 14 years Headquartered in Chicago, Illinois | NYSE: JLL JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.
Offices: 200 East Randolph Drive, Chicago, Illinois 60601, US · 30 Warwick Street, London, W1B 5NH, GB · 9 Raffles Place, #39-00 Republic Plaza, Singapore, 048619, SG · 330 Madison Ave, 4th Floor, New York, NY 10017, US · 4 Park Plz, Suite 900, Irvine, CA 92614, US
Powered by data and commercial real estate experts, JLL illuminates a clear path, so you can execute with certainty.
JLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. Founded in 1783, JLL operates in more than 80 countries with 113,000+ professionals and $23.4 billion in annual revenue. Ranked Fortune 500 #175. In a market where timing separates leaders from followers, you need a partner who helps you move with precision. That's what JLL delivers—with clarity powered by unmatched data, confidence from a firm built to last and certainty backed by execution that performs across the real estate lifecycle. What services does JLL provide? Property Management, Leasing Advisory, Capital Markets, Workplace Strategy, Project and Development Services, Design, Sustainability Solutions, and Real Estate Technology What makes JLL unique? • Intelligence that illuminates the path forward: Our research teams publish 2,000+ reports annually across 60+ markets. JLL Falcon – our proprietary AI platform for commercial real estate – combines decades of expertise, the industry's richest data and generative AI to surface patterns before they become consensus, putting you ahead of the curve. • Relationships built to last: With 240+ years of history, we're chosen by 95% of top global investors and half of the Fortune 500, with a 99% retention rate. You get a partner who's navigated every market cycle and knows what's coming next. • Execution at scale: With 113,000+ professionals across 80+ countries, we deliver coordinated solutions with consistent quality wherever you operate. You get one partner who sees the complete picture and executes globally. Recognition • Fortune's World's Most Admired Companies — 10 years • World's Most Ethical Companies (Ethisphere) — 18 years • EPA Energy Star Sustained Excellence Award — 14 years Headquartered in Chicago, Illinois | NYSE: JLL JLL combines data intelligence with commercial real estate expertise so you can See a Brighter Way.
Offices: 200 East Randolph Drive, Chicago, Illinois 60601, US · 30 Warwick Street, London, W1B 5NH, GB · 9 Raffles Place, #39-00 Republic Plaza, Singapore, 048619, SG · 330 Madison Ave, 4th Floor, New York, NY 10017, US · 4 Park Plz, Suite 900, Irvine, CA 92614, US
