Chicago, Illinois, United States · On-site
MEMBER SERVICES REPRESENTATIVE (Day Shift) Part-Time Non-Exempt Reports to: Member Services Supervisor / General Manager We’re seeking a Member Services Representative who will be responsible for providing exceptional cu…
Skills: Customer Service, Communication, Multitasking, Sales, Front Desk Operations
Granite Bay, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Motivation, CPR/AED Certification
Chicago, Illinois, United States · On-site
$16/hr–$30/hr
GROUP FITNESS INSTRUCTOR Part-Time Non-Exempt Reports to: Group Fitness Coordinator / General Manager We’re seeking a Group Fitness Instructor who is passionate about becoming part of our club members’ fitness journey an…
Skills: Group Fitness Instruction, Member Engagement, Class Management, Motivational Coaching, Customer Service
Ceres, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Relationship Management, Fitness Assessment
Chicago, Illinois, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Motivation, CPR/AED Certification
Merced, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Assessment, Coaching
Kennesaw, Georgia, United States · On-site
$13/hr–$15/hr
Where Better Careers Begin! Massage Envy 745 Chastain Rd $13-15 Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Atticus franchise locations we support and inspire you to be your …
Skills: Customer Service, Sales, Multitasking, Math Skills, Computer Skills
Rocklin, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Relationship Management, Fitness Assessment
Tracy, California, United States · On-site
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Motivation, CPR/AED Certification
Sacramento, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Relationship Management, Fitness Assessment
Granite Bay, California, United States · On-site
MEMBER SERVICES REPRESENTATIVE (Day Shift) Part-Time Non-Exempt Reports to: Member Services Supervisor / General Manager We’re seeking a Member Services Representative who will be responsible for providing exceptional cu…
Skills: Customer Service, Communication, Multitasking, Sales, Front Desk Operations
Concord, North Carolina, United States · On-site
$23/hr–$30/hr
Where Better Careers Begin! Massage Envy 6004 Bayfield Parkway $23-30 Are you looking to grow your career with a team that values, supports & empowers you? The difference you'll make in clients' lives is the biggest rewa…
Skills: Therapeutic Bodywork, Client Communication, Modality Mastery, Wellness Planning, Client Assessment
Ceres, California, United States · On-site
$18/hr–$20/hr
SENIOR ASSISTANT PERSONAL TRAINING MANAGER Full-Time Non-Exempt Reports to: General Manager We’re seeking a Senior Assistant Personal Training Manager to lead our fitness team and elevate the member experience—driving pe…
Skills: Personal Training, Sales Management, Team Leadership, Program Design, Client Retention
Folsom, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Relationship Management, Fitness Assessment
Redding, California, United States · On-site
$25k–$90k/yr
PERSONAL TRAINER Full-Time or Part-Time Positions Available Non-Exempt Reports to: Personal Training Manager / General Manager We’re seeking a Personal Trainer to join our team and deliver an exceptional fitness experien…
Skills: Exercise Science, Program Design, Nutrition Fundamentals, Client Motivation, Interpersonal Communication
Brookfield, Wisconsin, United States · On-site
GENERAL MANAGER IN TRAINING Full-Time Exempt Reports to: District Manager / General Manager We’re seeking a General Manager in Training to join our leadership team and play a key role in daily club operations—driving sal…
Skills: Leadership, Sales Management, KPI Monitoring, Staff Training, Recruiting
Willowbrook, Illinois, United States · On-site
$18/hr–$20/hr
ASSISTANT PERSONAL TRAINING MANAGER Full-Time Non-Exempt Reports to: Personal Training Manager We’re seeking an Assistant Personal Training Manager to lead our fitness team and elevate the member experience—driving perso…
Skills: Personal Training, Sales, Team Leadership, Program Design, Client Engagement
Willowbrook, Illinois, United States · On-site
GENERAL MANAGER IN TRAINING Full-Time Exempt Reports to: District Manager / General Manager We’re seeking a General Manager in Training to join our leadership team and play a key role in daily club operations—driving sal…
Skills: Leadership, Sales Management, KPI Monitoring, Staff Training, Recruiting
Willowbrook, Illinois, United States · On-site
MEMBER SERVICES REPRESENTATIVE (Day Shift) Part-Time Non-Exempt Reports to: Member Services Supervisor / General Manager We’re seeking a Member Services Representative who will be responsible for providing exceptional cu…
Skills: Customer Service, Communication, Multitasking, Sales, Front Desk Operations
Waukesha, Wisconsin, United States · On-site
GENERAL MANAGER IN TRAINING Full-Time Exempt Reports to: District Manager / General Manager We’re seeking a General Manager in Training to join our leadership team and play a key role in daily club operations—driving sal…
Skills: Leadership, Sales Management, KPI Tracking, Staff Training, Recruiting
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Provide exceptional customer service by greeting members, managing front desk operations, and facilitating member requests. Drive revenue through membership sales and the promotion of additional club services and retail products.
Requires a high school diploma or GED and CPR/AED certification. Candidates should have strong communication skills and the physical ability to lift up to 50 lbs.
MEMBER SERVICES REPRESENTATIVE (Day Shift)
Part-Time Non-Exempt
Reports to: Member Services Supervisor / General Manager
We’re seeking a Member Services Representative who will be responsible for providing exceptional customer service to our club members and staff.
This role is offered by JEM Wellness Brands, a proud franchise operator of Crunch Fitness—the “No Judgment Gym” known for fun, effective workouts. Crunch serves over 3 million members across 500+ locations and ranks #1 in fitness and #32 overall on Entrepreneur’s Franchise 500 (2025), featuring its new Crunch 3.0 design.
JEM Wellness Brands is growing rapidly and committed to your future. Since 2022, we’ve acquired six Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open 75 new gyms by 2032. This year, we celebrated a Brookfield, WI opening with NBA star Trae Young and JEM leadership. Our mission is to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. We operate with core values of Resilience, Service, Transformation, and Excellence—building a movement of self-improvement through purpose-driven work and a people-first culture.
Position Overview
The Member Services Representative creates a welcoming environment for members and team members who are passionate about fitness. This role requires an optimistic communicator who enjoys engaging with others, thrives in a structured environment, and excels at multitasking while maintaining organization and attention to detail.
Member Services Representative Responsibilities
Member Engagement & Service
Front Desk Operations
Sales & Revenue Generation
Facility Knowledge & Cleanliness
Team Collaboration & Training
Required Skills & Experience
Communication & Language
Technical & Computer Skills
Customer Service
Certifications
Preferred Experience
Physical Requirements
Education Requirements
Schedule Requirement
This position is designated as a day-shift role. Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Work schedules may vary based on business needs.
$16.60/hour
Benefits
Disclaimer
It is the responsibility of the candidate to obtain and maintain all required certifications at their own expense, including but not limited to Personal Training Certification, Group Fitness Certification, and CPR/AED Certification, as a condition of employment.
About JEM Wellness Brands
Founded in 2022, JEM Wellness Brands is a first-in-class health and wellness franchisee platform and an official franchise partner of Crunch Fitness. Our mission is simple: to empower people to feel good in their bodies, confident in their choices, and connected to a lifestyle of wellness. Through our portfolio of industry-leading brands, we do good by doing well.
We envision a world where wellness is accessible, inclusive, and deeply personal—where fitness, beauty, and recovery are not just services, but a way of life. Guided by our core values of Resilience, Service, Transformation, and Excellence, we strive to create meaningful experiences for our community, team members, and customers.
At JEM, culture is our heartbeat. We’re a team of passionate leaders and purpose-driven professionals who celebrate wins, support growth, and put people first—always.
Additional Requirements & Equal Opportunity Statement
All employees at JEM Wellness Brands must be 18 years of age or older.
Crunch Fitness Powered by JEM Wellness Brands provides equal employment opportunities to all employees and applicants and strictly prohibits discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Please note: Crunch Fitness Powered by JEM Wellness Brands does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.
Crunch Fitness Powered by JEM Wellness Brands
To Empower a Movement of Self-Improvement
JEM Wellness Brands (JEM) was founded in 2022 with a simple mission: to elevate the health and wellness experience for our communities, team members, customers, and partners. We believe great brands start with great people. As a franchisee platform powering European Wax Center, Massage Envy, and Crunch Fitness, we invest in industry-leading brands, partner with exceptional operating leaders, and focus on long-term growth built on trust, performance, and community.
Offices: Atlanta, GA, US
View all jobs at JEM Wellness BrandsTo Empower a Movement of Self-Improvement
JEM Wellness Brands (JEM) was founded in 2022 with a simple mission: to elevate the health and wellness experience for our communities, team members, customers, and partners. We believe great brands start with great people. As a franchisee platform powering European Wax Center, Massage Envy, and Crunch Fitness, we invest in industry-leading brands, partner with exceptional operating leaders, and focus on long-term growth built on trust, performance, and community.
Offices: Atlanta, GA, US
View all jobs at JEM Wellness Brands