Birmingham, Alabama, United States · On-site
$60k–$75k/yr
JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Def…
Skills: Phone Consultations, CRM Systems, Sales Conversion, Objection Handling, Emotional Intelligence
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Conduct in-depth phone consultations to communicate the firm's value and guide prospective clients toward hiring the firm. Maintain CRM records and collaborate with attorneys to ensure a seamless client handoff.
Requires a persuasive sales professional with experience in high-ticket or emotionally charged sales environments. Must be comfortable discussing fees, handling objections, and managing stressful client situations with empathy.
JB Brown Criminal Trial Practice is a high-performing criminal defense firm dedicated to delivering exceptional advocacy and service to people facing the most challenging moments of their lives. Known as The People’s Defender, we combine strategic trial skill with a client-centered approach rooted in trust, urgency, and clear communication.
We are seeking a Case Coordinator—a driven, persuasive, emotionally intelligent sales professional who can guide prospective clients through the decision to hire our firm.
Conduct in-depth phone consultations to understand legal needs, explain next steps, and communicate the firm’s value.
Maintain timely follow-up using CRM systems to maximize conversion rates.
Collaborate with attorneys and staff to ensure a seamless handoff once a client retains our services.
Track metrics and maintain accurate records of conversations, follow-ups, and outcomes.
Provide a high level of empathy, professionalism, and clarity during stressful and emotional client situations.
Not a basic intake role taking down information
Not customer service or administrative support
Not a legal assistant position
Candidates with experience in persuasion-heavy, emotionally charged, or urgency-based sales environments perform exceptionally well here. Strong consideration will be given to candidates with experience in:
Rehab admissions / treatment center intake
Car sales, finance managers, desk managers, or closers
High-ticket phone sales or call-center sales roles
Insurance sales
Bail bonds intake
Collections or payment negotiation roles
Any role requiring confident conversations about pricing, urgency, and objection handling
Exceptional verbal communication and emotional intelligence
Strong closer mentality; can ask for the sale and secure commitment
Comfortable discussing fees and guiding people into payment decisions
Thrives in a fast-paced environment with fluctuating call volume
Compassionate tone paired with confident direction
Highly organized with strong follow-up discipline
Able to stay calm and structured when dealing with people under stress
The People's Defender — Your Rights, Our Fight.
Our Core Values At JB Brown Criminal Trial Practice, we are The People's Defender — fiercely committed to protecting the rights and futures of individuals facing criminal charges. Through exceptional legal representation delivered with compassion, integrity, and unwavering dedication, we ensure our clients never face the legal system alone. Backed by unparalleled resources and a relentless commitment to justice, we strive to deliver the best possible outcomes while keeping our clients informed, empowered, and supported every step of the way. Battle-Tested Excellence Every trial lawyer at JB Brown Criminal Trial Practice has earned their stripes in real courtrooms. Our attorneys are not just practitioners — they are proven warriors who have faced the toughest prosecutors, navigated the most complex cases, and emerged victorious time and again. This isn't theoretical knowledge — it's hard-earned expertise gained through countless trials, appeals, and high-stakes negotiations. When you choose our firm, you're not getting fresh graduates or inexperienced attorneys. You're getting the absolute best— seasoned professionals who have spent years honing their craft going toe-to-toe with the state's most aggressive prosecutors. Our track record speaks for itself: we are the attorneys other lawyers call when they need the best.
Offices: 2201 4th Ave N, Birmingham, Alabama 35203, US · 221 Longwood Dr SW, Huntsville, Alabama 35801, US
View all jobs at JB Brown Criminal Trial Practice, LLCThe People's Defender — Your Rights, Our Fight.
Our Core Values At JB Brown Criminal Trial Practice, we are The People's Defender — fiercely committed to protecting the rights and futures of individuals facing criminal charges. Through exceptional legal representation delivered with compassion, integrity, and unwavering dedication, we ensure our clients never face the legal system alone. Backed by unparalleled resources and a relentless commitment to justice, we strive to deliver the best possible outcomes while keeping our clients informed, empowered, and supported every step of the way. Battle-Tested Excellence Every trial lawyer at JB Brown Criminal Trial Practice has earned their stripes in real courtrooms. Our attorneys are not just practitioners — they are proven warriors who have faced the toughest prosecutors, navigated the most complex cases, and emerged victorious time and again. This isn't theoretical knowledge — it's hard-earned expertise gained through countless trials, appeals, and high-stakes negotiations. When you choose our firm, you're not getting fresh graduates or inexperienced attorneys. You're getting the absolute best— seasoned professionals who have spent years honing their craft going toe-to-toe with the state's most aggressive prosecutors. Our track record speaks for itself: we are the attorneys other lawyers call when they need the best.
Offices: 2201 4th Ave N, Birmingham, Alabama 35203, US · 221 Longwood Dr SW, Huntsville, Alabama 35801, US
View all jobs at JB Brown Criminal Trial Practice, LLC