Norwood, Massachusetts, United States · Remote OK
$85k–$105k/yr
Job Description: Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has the right crispiness level? Or, how your ga…
Skills: Technical Support, Customer Relations, Troubleshooting, Electro-mechanical Systems, Servo-hydraulic Systems
Traverse City, Michigan, United States · On-site
Job Description: Job Description This position will be 3rd shifts technical resource with the ability to operate all of the equipment, help troubleshoot process related issues, and conduct the needed cleaning and prevent…
Skills: Preventative Maintenance, Troubleshooting, Equipment Operation, Process Improvement, Logical Thinking
Camdenton, Missouri, United States · On-site
$21/hr–$22/hr
Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES Interprets approved electrical schematics and wiring diagrams to perform assigned work in accordance with documented requirements.Verifies Bill of Materials and comp…
Skills: Electrical Schematics, Wiring Diagrams, Panel Layout, Wire Preparation, Cable Assembly
Melbourne, Victoria, Australia · Hybrid
Job Description: HR & Safety Administrator – Join a Global Leader in Innovation Are you looking to make a real impact? At ITW, we’re not just a company; we’re a community of innovators. We’re seeking a detail-oriented an…
Skills: HR Administration, Workplace Health and Safety, Employee Relations, Onboarding, Safety Reporting
Camdenton, Missouri, United States · On-site
$19/hr–$20/hr
Job Description: Key Responsibilities: Cut, shape, and assemble plastic materials according to specifications and work instructionsOperate basic fabrication equipment such as saws, drills, routers, and heat-forming tools…
Skills: Plastic Fabrication, Blueprint Reading, Equipment Operation, Measuring, Quality Inspection
Norwood, Massachusetts, United States · On-site
$23/hr–$27/hr
Job Description: Build with Purpose. Ship with Confidence. Work as One Team. We’re looking for a safety-focused, team-oriented Packer/Crater to join our operations team. In this role, you will play a critical part in ens…
Skills: Carpentry, Framing, Forklift Operation, Blueprint Reading, Power Tool Operation
East Honolulu, Hawaii, United States · Hybrid
$92k–$150k/yr
Job Description: The Opportunity The Channel Sales Manager drives performance across our top distributor partners by leveraging teamwork as a differentiator, strengthening training, inventory, and merchandising execution…
Skills: Channel Sales, Distributor Management, Inventory Optimization, Relationship Leadership, Training Strategy
Bartlett, Illinois, United States · On-site
$28/hr–$31/hr
Job Description: ITW Construction offers a broad range of professional grade tools and fasteners for numerous construction applications. Our products include structural wood fasteners (GRK Fasteners™), concrete anchoring…
Skills: Order Management, Customer Relationship Management, EDI Troubleshooting, Microsoft Excel, Microsoft Outlook
Tucker, Georgia, United States · On-site
Job Description: Company Overview: ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion preventatives formulated to maximize equipment productivity and product quality for customers. We go to…
Skills: Machine Operation, Troubleshooting, Quality Inspection, Liquid Filling, Packaging
France · Hybrid
Job Description: Objectif du poste Vous serez chargé de diriger l'ensemble des activités commerciales, de service et administratives au sein du pays. Vous serez responsable de la gestion du personnel, du développement de…
Skills: Business Management, Sales Leadership, Personnel Management, Strategic Planning, Customer Relationship Management
Glenview, Illinois, United States · On-site
$72k–$77k/yr
Job Description: Since its founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. We place …
Skills: Supply Chain Modeling, SQL, PostgreSQL, Microsoft SQL Server, Network Optimization
Appleton, Wisconsin, United States · On-site
Job Description: The Marketing Automation Specialist will help advance ITW Welding’s marketing automation capabilities, enabling more connected and measurable customer experiences across email, web, CRM, and sales channe…
Skills: Marketing Automation, Email Marketing, Marketo Engage, CRM Integration, Audience Segmentation
High Wycombe, England, United Kingdom · On-site
Job Description: Job purposeWe are seeking a proactive, detail-oriented Sales Account Administrator to support our EMEA sales team, which will be for a 6 month fixed term contract. In this pivotal role, you will manage t…
Skills: Order Processing, Salesforce, Customer Communication, Documentation Management, Cross-functional Collaboration
Alabama, United States · Remote OK
$105k–$150k/yr
Job Description: Are you an experienced Welding Automation professional that enjoys building relationships and solving problems? As a Welding Automation Sales Specialist, you will be the expert in the field, leading our …
Skills: Robotic Welding, Sales Development, Account Planning, Process Optimization, Technical Troubleshooting
Orting, Washington, United States · On-site
Job Description: The Sheet Shop Night Lead position will oversee the night screw and lead processes and be a mentor/advisor for the machine operators. This is a union shop environment. Schedule: Monday - Friday 3:30pm - …
Skills: Press Brakes, Folding Brakes, Lasers, Shear, 1st Article Inspection
Houston, Texas, United States · On-site
Job Description: Company Summary ITW Global Brands (ITWGB) specializes in servicing the Auto Aftermarket, selling car care products under the Black Magic®, Blue Coral®, Fast Orange®, Fix-A-Flat®, Genuine Innovations®, Gu…
Skills: Cash Application, Collections Management, Accounts Receivable, Credit Risk Analysis, Account Reconciliation
Illinois, United States · On-site
$120k–$130k/yr
Job Description: Company Description ITW Electronic Component Solutions (ECS) comprises globally recognized and industry-leading brands known for their specialized product technologies. These brands are key suppliers to …
Skills: Market Research, Go-to-market Planning, Strategic Planning, Business Development, Sales Pipeline Management
New York, New York, United States · On-site
$26/hr–$36/hr
Job Description: ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cook…
Skills: Mechanical Aptitude, Electrical Troubleshooting, Customer Service, Problem Solving, Preventative Maintenance
Portland, Maine, United States · On-site
Job Description: ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cook…
Skills: Mechanical Troubleshooting, Electrical Troubleshooting, HVACR Service, Equipment Installation, Preventative Maintenance
Kennesaw, Georgia, United States · On-site
$31/hr–$40/hr
Job Description: The Maintenance Technician is responsible for maintaining, troubleshooting, and repairing manufacturing equipment and/or facility infrastructure in a highly regulated, process-driven environment, always …
Skills: Preventive Maintenance, Corrective Maintenance, Troubleshooting, Electrical Systems, Pneumatics
Norwood, Massachusetts, United States • Remote OK
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Provide remote technical assistance and training on Instron products to internal and external customers. Interface with design and engineering teams to ensure product supportability and resolve technical issues.
Requires a technical degree or equivalent military/trade training with 2-3 years of technical experience and at least one year of customer relations. Candidates must be proficient with hand tools and understand the interaction between software and hardware in electromechanical systems.
Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.
Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications or watch our Culture video at https://www.youtube.com/watch?v=1IC97HOKN-Y. Check out Facebook Watch at https://fb.watch/a8ILPde4GP/ for additional videos.
Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.
The Product Services Engineer's main responsibility is to provide technical support/assistance and support of training on Instron products to our internal and external customers; i.e. customers, internal personnel and field service personnel. In addition, this person will interface with design teams and engineering to discuss current and in development product designs and problem resolution. This person will be responsible for representing global service in these cross functional roles ensuring supportability is included as an objective.
Principle Duties and Responsibilities:
Provides remote technical assistance to customers and to field service engineers on all Instron equipment and (or) software driven products. This includes domestic and international with focus on corrective actions and preventative measures.
Assists in the training of field service engineers in operation and maintenance of Instron products and equipment.
Responsible for updating, maintaining, and using the technical information found in globally shared locations, Service Management System (SMS) and Service WEB page.
Required to maintain customer support call information in the service database (SMS) in appropriate detail, manage open queue call to a reasonable level and account for daily work hours in the SMS.
Work with cross-functional departments and engineering disciplines to work towards technical issues, process gaps, and other quality based activities to maintain the high standard which is Instron service and product.
Knowledge, Skills and Abilities Required:
Strong Interpersonal skills necessary dealing with internal and external customers and field service personnel over the telephone.
Ability to multi-task. This will involve tracking multiple support issues, tasks and projects.
Self-motivated and can work independently with a minimum of supervision.
Present a good attitude and team ethic.
Must be knowledgeable and able to use a variety of hand tools and electronic equipment.
Understand the interaction between software and hardware on electromechanical and/or servo-hydraulic devices.
Natural abilities to promote collaborative working environments.
Actively understands and embraces customer satisfaction tenets.
Working Conditions:
Normal plant environment with some exposure to grease, dirt, noise, and operational equipment.
Occasional national/international travel will be required. (~10%)
Remote opportunities may be considered.
Educational Requirements:
Two or four-year technical degree from an accredited university and knowledge of electro-mechanical, servo-hydraulic, and/or automation systems. Equivalent military or trade school training may be accepted in lieu of a degree.
At least 2 to 3 years’ experience in a technical area.
Customer relations experience (at least 1 yr)
Candidates with 5+ years in a field service, repair, or troubleshooting role will also be considered.
Reporting Relationships
Reports to the Technical Support Manager or their designee.
This position has a starting salary range of $85,000 - $105,000 per year. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
A branded supplier of innovative engineered fastening systems & related consumables for end users in U.S.
ITW’s Residential Construction is a division of the ITW Construction segment - a branded supplier of innovative engineered fastening systems and related consumables. They are all uniquely specified for a variety of applications including wood, concrete, steel and engineered lumber. Our products are focused on value-added opportunities for Professional Home Builders and Remodelers across the U.S. and the globe. ITW Residential Construction , like its parent company, is committed to offering its customers the most advanced products as well as the best in service, merchandising, training and sales support. Our brand portfolio includes Paslode, GRK Fasteners, Tapcon, Ramset, Red Head, Teks, E-Z Ancor, Rock-ON Backer-ON, all recognized and trusted by industry professionals throughout the U.S.. ITW strives to excel at serving contractors and do-it-yourselfers with professional grade products. Each brand is a market leader in terms of quality, performance and ease of use. These products offer unique, innovative, value-added solutions for customers. We respond to customers' needs by creating close working relationships to create value and improve operating efficiencies for every customer.
Offices: Glenview, Illinois 60025, US
A branded supplier of innovative engineered fastening systems & related consumables for end users in U.S.
ITW’s Residential Construction is a division of the ITW Construction segment - a branded supplier of innovative engineered fastening systems and related consumables. They are all uniquely specified for a variety of applications including wood, concrete, steel and engineered lumber. Our products are focused on value-added opportunities for Professional Home Builders and Remodelers across the U.S. and the globe. ITW Residential Construction , like its parent company, is committed to offering its customers the most advanced products as well as the best in service, merchandising, training and sales support. Our brand portfolio includes Paslode, GRK Fasteners, Tapcon, Ramset, Red Head, Teks, E-Z Ancor, Rock-ON Backer-ON, all recognized and trusted by industry professionals throughout the U.S.. ITW strives to excel at serving contractors and do-it-yourselfers with professional grade products. Each brand is a market leader in terms of quality, performance and ease of use. These products offer unique, innovative, value-added solutions for customers. We respond to customers' needs by creating close working relationships to create value and improve operating efficiencies for every customer.
Offices: Glenview, Illinois 60025, US
