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Full-time
high school
Posted 17d ago
~40 hrs/week
Responsibilities
Acts as the primary point of contact between the warehouse and internal stakeholders to resolve order issues and provide status updates. Coordinates order expediting and monitors inventory visibility to ensure efficient fulfillment and customer satisfaction.
Requirements
Requires a high school diploma and strong communication skills with a customer-service mindset. Experience in warehouse operations, logistics, or order management and proficiency with ERP or WMS software is preferred.
Full job description
Job Description:
Are you someone who enjoys solving problems, working across teams, and helping stakeholders get answers quickly? We are looking for a highly organized and customer service-oriented Warehouse Support Coordinator to serve as a key point of contact between the warehouse and internal stakeholders, including Miller’s internal customer service team, sales team, and divisions.
This role will help support order issue resolution, order status inquiries, expediting requests, inventory visibility, and communication across the business. This individual will be a subject matter expert around warehouse processes, policies, system workflows, and customer expectations.
You will play an important role in helping ensure orders move efficiently through the fulfillment process while delivering a positive experience for internal stakeholders.
Location: Appleton, WI
How You’ll Make an Impact
Order Support and Issue Resolution
Serve as a primary warehouse point of contact for internal customer service, sales, and division teams.
Support internal customers by providing clear updates on order progress, constraints, and expected next steps in a timely, accurate, and professional manner
Research order issues, identify root causes, and help coordinate resolution with the appropriate teams.
Escalate issues when needed to ensure customer-impacting concerns receive the right level of attention.
Analyze recurring order issues and identify trends that can be addressed through process improvements, training, or system enhancements.
Order Expediting and Prioritization
Work with warehouse leadership and operations teams to determine what can realistically be expedited based on inventory availability, labor capacity, shipping constraints, and business priority.
Communicate expedite status and expected outcomes to customer service, sales, and division partners.
Inventory and Order Visibility
Monitor inventory levels, product availability, and order status to support timely communication and issue resolution.
Monitor open orders and inventory exceptions to identify potential customer impacts before they occur.
Partner with warehouse, planning, customer service, and division teams to help resolve inventory-related order issues.
Support proactive communication when inventory or fulfillment constraints may delay shipment.
Process and System Knowledge
Use available systems and reporting tools to research order status, shipment progress, inventory availability, and related order information.
Help identify process gaps, recurring issues, or communication breakdowns that impact order flow or customer experience.
Support continuous improvement by sharing feedback and recommending practical process improvements.
Cross-Functional Communication
Build strong working relationships with customer service, sales, divisions, transportation, planning, and warehouse operations.
Participate in cross-functional initiatives designed to improve order flow, inventory accuracy, communication, and customer satisfaction.
Help translate warehouse constraints and process requirements into practical updates for the business.
What You Need to Be Successful
Strong communication skills with the ability to work effectively across multiple teams.
Customer-service mindset with a focus on responsiveness, follow-through, and issue resolution.
Ability to prioritize multiple requests in a fast-paced environment.
Strong attention to detail and ability to research issues accurately.
Strong organizational skills and the ability to manage competing priorities.
Ability to remain calm, professional, and solutions-oriented when handling urgent requests.
Qualifications
High school diploma or equivalent required.
Prior warehouse, distribution, logistics, customer service, or order management experience preferred.
Experience working with internal customers, sales teams, customer service teams, or cross-functional business partners preferred.
Basic understanding of order fulfillment, inventory management, shipping, or warehouse operations preferred.
Strong computer skills, including experience using ERP, warehouse management, transportation, or reporting systems.
Preferred Qualifications
Prior customer service or order management experience.
Experience with Microsoft Dynamics 365, a Transportation Management System, Warehouse Management System, or similar ERP/logistics platform.
Experience supporting order expediting, issue resolution, inventory inquiries, or shipment tracking.
Familiarity with business rules, order prioritization, warehouse workflows, and customer-facing issue resolution.
Experience working in a manufacturing, distribution, or industrial business environment.
Additional Information
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Related keywords
Microsoft Dynamics 365ERPWMSTMSLogisticsOrder FulfillmentInventory VisibilitySupply ChainDistributionManufacturingOrder PrioritizationShipment TrackingRoot Cause AnalysisCross-Functional Collaboration
A branded supplier of innovative engineered fastening systems & related consumables for end users in U.S.
Industry
Wholesale Building Materials
Company size
201-500 employees
Founded
1912
Headquarters
Glenview, Illinois
LinkedIn followers
1,077
ITW’s Residential Construction is a division of the ITW Construction segment - a branded supplier of innovative engineered fastening systems and related consumables. They are all uniquely specified for a variety of applications including wood, concrete, steel and engineered lumber. Our products are focused on value-added opportunities for Professional Home Builders and Remodelers across the U.S. and the globe.
ITW Residential Construction , like its parent company, is committed to offering its customers the most advanced products as well as the best in service, merchandising, training and sales support. Our brand portfolio includes Paslode, GRK Fasteners, Tapcon, Ramset, Red Head, Teks, E-Z Ancor, Rock-ON Backer-ON, all recognized and trusted by industry professionals throughout the U.S.. ITW strives to excel at serving contractors and do-it-yourselfers with professional grade products. Each brand is a market leader in terms of quality, performance and ease of use. These products offer unique, innovative, value-added solutions for customers. We respond to customers' needs by creating close working relationships to create value and improve operating efficiencies for every customer.
A branded supplier of innovative engineered fastening systems & related consumables for end users in U.S.
Industry
Wholesale Building Materials
Company size
201-500 employees
Founded
1912
Headquarters
Glenview, Illinois
LinkedIn followers
1,077
ITW’s Residential Construction is a division of the ITW Construction segment - a branded supplier of innovative engineered fastening systems and related consumables. They are all uniquely specified for a variety of applications including wood, concrete, steel and engineered lumber. Our products are focused on value-added opportunities for Professional Home Builders and Remodelers across the U.S. and the globe.
ITW Residential Construction , like its parent company, is committed to offering its customers the most advanced products as well as the best in service, merchandising, training and sales support. Our brand portfolio includes Paslode, GRK Fasteners, Tapcon, Ramset, Red Head, Teks, E-Z Ancor, Rock-ON Backer-ON, all recognized and trusted by industry professionals throughout the U.S.. ITW strives to excel at serving contractors and do-it-yourselfers with professional grade products. Each brand is a market leader in terms of quality, performance and ease of use. These products offer unique, innovative, value-added solutions for customers. We respond to customers' needs by creating close working relationships to create value and improve operating efficiencies for every customer.