At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Account Executive (Business Development) - East & North East
Kolkata, West Bengal, India · On-site
Senior+$8.3B raised
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Enterprise Sales, Business Development, Stakeholder Management, Digital Transformation, Strategic Account Management
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Enterprise Sales, Business Development, Stakeholder Management, Digital Transformation, Strategic Account Management
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Senior Director, Global Payroll (Fixed Term Contract)
Alphen aan den Rijn, South Holland, Netherlands · Remote OK
Senior+$8.3B raised
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Global Payroll Management, Digital Transformation, Artificial Intelligence, Robotic Process Automation, SOX Compliance
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Sales Enablement, MEDDIC, FranklinCovey Sales Acceleration, Multilingualism, Training Facilitation
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Project Coordination, Data Management, Google Suite, Stakeholder Collaboration, Process Improvement
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Mechanical Systems Maintenance, Electrical Systems Maintenance, Plumbing Systems Maintenance, Infrastructure Planning, Operational Efficiency
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: B2B Sales Management, Sales Coaching, Digital Engagement, Social Selling, Pipeline Building
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Employee Relations, Labor Relations, Collective Bargaining, Works Council Management, HR Generalist Services
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Project Management, Digitization, Team Leadership, Operational Excellence, Production Imaging
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Accounts Receivable, Debt Collection, Customer Service, Problem Solving, Oracle
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Warehouse Operations, Inventory Auditing, Asset Management, Shipping and Receiving, Space Utilization
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Entry level$8.3B raised
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Document Classification, Data Entry, Records Management, Microsoft Office, Inventory Control
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Full-time
bachelor degree
Posted 22d ago
~40 hrs/week
Responsibilities
Lead and oversee operational performance and facility management across a designated region to ensure service excellence and compliance. Drive business integration for acquired companies and implement continuous improvement initiatives to optimize productivity and cost efficiency.
Requirements
Requires a Bachelor's degree in Business, Operations, Engineering, or a related field with over 10 years of experience in operations or facility management. Proven track record of leading multi-site operations and managing budgets, KPIs, and geographically dispersed teams is essential.
Full job description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
The Regional Operations Manager is responsible for leading and overseeing operational performance across the designated region, ensuring the delivery of exceptional service standards across all business lines, including DMS, RDS, DPS, and SDS. This role is accountable for operational excellence, facility management, workforce planning, customer satisfaction, compliance, risk management, and continuous improvement initiatives.
The incumbent will ensure that operational resources, facilities, systems, and processes are aligned with business objectives while driving efficiency, productivity, and customer service excellence. The role also supports business integration activities, including the successful onboarding and operational alignment of acquired businesses.
Key Responsibilities
Operations Management
Lead and oversee operational activities across all locations within the assigned region to ensure achievement of operational performance targets.
Ensure each business line is adequately resourced with personnel, facilities, equipment, and capital investments to meet service commitments.
Monitor and improve service quality, operational efficiency, and customer satisfaction.
Develop and implement operational strategies aligned with organizational goals and service standards.
Establish and maintain effective organizational structures to support business growth and operational excellence.
Facility Management
Ensure Information Centres and operational facilities are maintained in accordance with Iron Mountain standards and regulatory requirements.
Assess facility capacity and infrastructure requirements to support current and future business growth.
Oversee facility maintenance programs and ensure operational readiness across all sites.
Support and manage customer audits and compliance reviews.
Business Integration & Operational Excellence
Lead the operational integration of newly acquired businesses, ensuring alignment with company policies, standard operating procedures (SOPs), and operational systems.
Support acquisition due diligence activities by identifying operational risks, integration challenges, and resource requirements.
Partner with the Director – Operational Excellence to implement integration plans and drive business continuity.
SOP Compliance & Systems Governance
Ensure full compliance with Standard Operating Procedures (SOPs) across all operational locations.
Monitor and maintain accurate data within ReQuest/O'Neil and other operational systems.
Conduct regular reviews of system compliance and operational reporting.
Drive adherence to company policies, governance standards, and operational controls.
Workforce Planning & Resource Management
Manage regional workforce planning and headcount in line with approved budgets.
Drive resource optimization initiatives to improve productivity and operational efficiency.
Monitor overtime, temporary staffing utilization, and workforce costs.
Ensure appropriate staffing levels to support operational requirements while maintaining cost discipline.
Customer Experience & Service Excellence
Ensure customer service teams effectively address and resolve customer concerns in a timely manner.
Monitor service delivery performance and implement corrective actions where necessary.
Drive initiatives to improve customer satisfaction, service quality, and overall customer experience.
Maintain strong customer relationships and support key customer engagements as required.
Leadership & People Management
Lead, develop, coach, and motivate geographically dispersed teams to achieve operational objectives.
Establish clear performance expectations and operational benchmarks.
Conduct goal setting, performance reviews, and ongoing development discussions for direct reports.
Drive talent development, succession planning, employee engagement, and retention initiatives.
Support recruitment efforts to attract and retain high-quality talent.
Cost Management & Productivity Improvement
Manage operational budgets and cost control initiatives across the region.
Monitor labor costs, facility expenses, maintenance costs, and vendor contracts.
Oversee Annual Maintenance Contracts (AMCs) and equipment maintenance programs.
Measure facility productivity and implement action plans to improve operational performance.
Ensure adherence to financial controls, procurement processes, and spending guidelines.
Continuous Improvement & Best Practices
Identify, implement, and share operational best practices across locations.
Drive continuous improvement initiatives to enhance productivity, service quality, and cost efficiency.
Collaborate with Regional Leaders and the Director – Operational Excellence to standardize and optimize operational processes.
Promote innovation and operational excellence throughout the organization.
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
Offices: 33 Arch St, Boston, Massachusetts 02110, US
Information ManagementDocument Management SolutionsSecure ShreddingData ProtectionArchivingEMR EnablementRecords StorageCloudScanning and DigitizingBusiness Process Management
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
Offices: 33 Arch St, Boston, Massachusetts 02110, US
Information ManagementDocument Management SolutionsSecure ShreddingData ProtectionArchivingEMR EnablementRecords StorageCloudScanning and DigitizingBusiness Process Management