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Jobs at IntraFi (Now Hiring) — 6 open

IntraFi logoIntraFi

Account Executive

Arlington, Virginia, United States · Hybrid

$75k–$85k/yr

Mid level$2.0B raised

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial instit…

Skills: Customer Service, AI Tools, Oral Communication, Written Communication, Problem Solving

IntraFi logoIntraFi

Office Assistant & Receptionist

Arlington, Virginia, United States · On-site

$24/hr–$26/hr

Entry level$2.0B raised

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial instit…

Skills: Customer Service, Office Administration, Meeting Coordination, Microsoft Outlook, Microsoft Word

IntraFi logoIntraFi

Senior Software Engineer (Sweep)

Arlington, Virginia, United States · Hybrid

$150k–$170k/yr

Senior$2.0B raised

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial instit…

Skills: PL/SQL, AWS, SQL Server, ETL, PowerBI

IntraFi logoIntraFi

Quality Assurance Engineer (Sweep)

Arlington, Virginia, United States · Hybrid

Senior$2.0B raised

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial instit…

Skills: Automated Testing, Manual Testing, Playwright, Selenium, Java

IntraFi logoIntraFi

Help Desk Technician

Arlington, Virginia, United States · Hybrid

Mid level$2.0B raised

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial instit…

Skills: Technical Support, AI Tools, Troubleshooting, Software Installation, Hardware Deployment

IntraFi logoIntraFi

Software Architect (Java, AWS, & AI)

Arlington, Virginia, United States · Hybrid

Senior+$2.0B raised

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial instit…

Skills: Java, AWS, AI/ML, Solution Architecture, Relational Databases

IntraFi logo

Account Executive

IntraFi

Arlington, Virginia, United States • Hybrid

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Mid level

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  • $75k–$85k/yr
  • Full-time
  • 401(k), 401(k) Matching, Dental Insurance, Employee Assistance Program, Employee Discount, Flexible Schedule
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Provide a high-quality customer experience for banks and financial institutions by resolving inquiries via phone and email. Responsibilities include onboarding new member banks and collaborating cross-departmentally to improve technology and processes.

Requirements

Requires a minimum of two years of customer service experience and proficiency in AI tools to optimize workflows. Candidates must possess strong communication skills and be proficient in Microsoft Office Suite.

Full job description

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

\nYour Role
  • You would be a key member of our Client Services team whose primary responsibility is to provide a personal, helpful, and simple customer experience to clients (banks and other financial institutions).
Your Responsibilities
  • Responding to customer inquiries and resolving customer issues via phone and email
  • Training new member banks for onboarding and operational implementation
  • Developing and presenting customer trainings for ongoing support
  • Working cross-departmentally to develop and prioritize technology and process improvements
  • Executing ongoing and ad hoc administrative tasks and projects (e.g., document processing, data entry)
Required Experience, Skills, and Qualifications
  • Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
  • Minimum of two years of customer service experience with demonstrated ability to provide high-quality service
  • Strong oral and written communication skills
  • Demonstrated ownership and accountability for learning and workload management
  • Professional and friendly phone manner in order to build and maintain superb customer relations over the phone
  • Ability to work effectively in a team environment and alone
  • Excellent problem-solving skills; ability to multitask within tight deadlines; excellent organizational skills; self-directed and results/goal-oriented
  • Ability to deal with change and quickly adapt to evolving business priorities and the introduction of new concepts
  • Exceptional attention to detail
  • Proficient in Outlook, Word, and Excel
\n
$75,000 - $85,000 a year
\n

Employee Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact [email protected].

Related keywords

Artificial IntelligenceClient ServicesFinancial InstitutionsDeposit AllocationReciprocal DepositsLiquidity ManagementCustomer RelationsOnboardingMicrosoft OfficeFinancial ServicesData EntryDocument Processing

About IntraFi

LinkedInVisit site

IntraFi invented reciprocal deposits & is the leading provider of deposit placement solutions.

Industry
Financial Services
Company size
201-500 employees
Founded
2002
Headquarters
Arlington, VA
LinkedIn followers
8,293
Total funding
$2.0B

IntraFi is the inventor of reciprocal deposits and leading provider of deposit placement solutions. Its network of more than 3,000 banks—the largest of its kind—includes most of the nation’s community banks, minority depository institutions, and regional and money-center banks. Through the size and diversification of IntraFi’s network, institutions gain access to tens of billions of dollars in funding, the highest per-depositor and per-bank capacity, and the ability to request large-dollar placements on any business day. Tens of thousands of depositors, including businesses, nonprofits, government entities, and high-net-worth individuals collectively place billions of dollars using IntraFi’s tested, trusted services.

Offices: 1300 N. 17th Street, Suite 1800, Arlington, VA 22209, US

Wealth ManagementFinanceBankingFinancial Services
View all jobs at IntraFi

About IntraFi

LinkedInVisit site

IntraFi invented reciprocal deposits & is the leading provider of deposit placement solutions.

Industry
Financial Services
Company size
201-500 employees
Founded
2002
Headquarters
Arlington, VA
LinkedIn followers
8,293
Total funding
$2.0B

IntraFi is the inventor of reciprocal deposits and leading provider of deposit placement solutions. Its network of more than 3,000 banks—the largest of its kind—includes most of the nation’s community banks, minority depository institutions, and regional and money-center banks. Through the size and diversification of IntraFi’s network, institutions gain access to tens of billions of dollars in funding, the highest per-depositor and per-bank capacity, and the ability to request large-dollar placements on any business day. Tens of thousands of depositors, including businesses, nonprofits, government entities, and high-net-worth individuals collectively place billions of dollars using IntraFi’s tested, trusted services.

Offices: 1300 N. 17th Street, Suite 1800, Arlington, VA 22209, US

Wealth ManagementFinanceBankingFinancial Services
View all jobs at IntraFi

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