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Full-time
bachelor degree
Posted 4d ago
Apply by Aug 7
~40 hrs/week
Responsibilities
The role involves managing KPI dashboards in Power BI and overseeing process modeling standards using ADONIS. You will also be responsible for data quality, process automation initiatives, and maintaining service onboarding methodologies.
Requirements
Candidates must hold a bachelor's degree in an analytical field and possess 5-8 years of experience in consulting, operations, or process management. Strong proficiency in data analysis tools and the ability to manipulate data with code are essential for success.
Full job description
Job Summary
We are seeking an analytical Senior Business Process Engineer, with a strong background in service operations, computer science and/or consulting. The role will work as part of our Business Transformation and CX team, supporting initiatives across all functions. The person will work alongside the relevant transformation and operational teams to optimize performance, enhance automation, and enable scalable, efficient operations. It will require the person to develop a deep (expert) understanding of process modelling, KPI dashboarding, process automation, and service onboarding (we have developed our own methodology for use in Insulet).


Insulet is building an exciting greenfield business services organization, with a major hub in Guadalajara. We are implementing a full range of services across Finance, HR, Procurement, IT, and other service areas. We are seeking an analytical SeniorBusiness Process Engineer, with a strong background in service operations, computer science and/or consulting. The role will work as part of our Business Transformation and CX team, supporting initiatives across all functions. The person will work alongside the relevant transformation and operational teams to optimize performance, enhance automation, and enable scalable, efficient operations. It will require the person to develop a deep (expert) understanding of process modelling (we use ADONIS), KPI dashboarding (we use Power BI), process automation, and service onboarding (we have developed our own methodology for use in Insulet). You will have plenty of opportunities to experiment with the best ways of working, set standards, and develop skills. This role will suit someone that is ambitious to develop expertise in how to operate services in a high end multi-functional global business services environment.
Main Responsibilities
Own IGBS KPI dashboards
Be the primary source of expertise in IGBS for KPIs and dashboard building. Teaching the rest of the organization how to develop great KPIs and how to get value from them.
Build and maintain all IGBS KPI dashboards in Power BI. We expect to have a dashboard for each service that we build – currently we have four dashboards.
Take a strong interest in the best way to present KPIs, designing and visualizing the data to help users understand trends and insights.
Manage user access to dashboards.
Manage data sources
Work with functions, business transformation colleagues, and IT to identify and source data.
Be accountable for the accuracy and quality of the data and KPIs that you upload and present.
Acquire (and chase if required) master datasets regularly (monthly / weekly) and use it to update the dashboards with current data.
Create and edit Power Queries within Power BI to clean and transform data for use.
Manually clean and transform data as required before copying to Master datasets.
Back-up all master datasets.
Automate data uploads where possible.
Maintain immaculate record keeping on the sources of data, the calculations used to create KPIs, the steps required to maintain master data sets, and the organization of those master data sets.
Own the IGBS approach to process modeling
Develop a strong expertise in process modeling, acting as a teacher and role model for the whole IGBS organization, especially colleagues in Business Transformation and CX.
Own and develop the IGBS process modeling standards and toolset (ADONIS).
Promote the use of the standards and toolset across IGBS, and other parts of Insulet where required.
Train new users (Editors, Reviewers, and Readers).
Be the systems administrator for ADONIS, creating accounts, adjusting permissions, monitoring licenses, and requesting changes when required.
Be the primary point of interface for BOC, the provider of ADONIS.
Perform a standards review for all IGBS process maps, coaching users to improve the quality of their process mapping.
Innovate our process capabilities
Develop approaches to process data mining, making the case for those approaches in the IGBS toolset.
Develop approaches to process automation, working with IT and Business Transformation colleagues.
Maintain our service onboarding methodology
We have developed our own service onboarding methodology. This is used for each new service that we introduce to IGBS. We review and update it annually.
Own the review and update process, maintaining great methodology records in the process.
Education and Experience
Bachelor’s degree in an analytical subject, such as Business, Process Management, Data and Analytics, Operations, Computer Science.
5-8 years of experience in a relevant environment. These include: management consulting, operations consulting, service management, process management, operational delivery.
A genuine interest in and understanding of data visualization and process modeling
Strong analytical and problem-solving skills, communication and stakeholder engagement abilities
Preferred Skills and Competencies
Proficiency in Data analysis tools (e.g., Power BI, SQL, Python, Tableau, Power Point, Project and Excel). Note, it is unlikely that you can succeed in this role without being able to make efficient code and algorithms to manipulate and analyze data.
The ability to transform and clean data efficiently.
Ability to manage multiple stakeholders and expectations.
Experience with process improvement methodologies (e.g., Lean Six Sigma).
Ability to manage multiple projects and deliver results in a dynamic environment.
Exposure to RPA, process mining tools (e.g., Celonis), or business process management systems.
Experience in shared services or GBS environments.
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Related keywords
Business Process EngineerService OperationsBusiness TransformationCXKPIDashboardingPower BIADONISProcess ModelingData AnalysisSQLPythonTableauLean Six SigmaRPAProcess Mining
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov.
Offices: 100 Nagog Park, Acton, Massachusetts 01720, US · 245 Hammersmith Road, 6th Floor, London, England W6 8DL, GB · 1540 Cornwall Road, Suite 201, Oakville, Ontario L6J 7W5, CA · 9276 Scranton Rd, San Diego, California 92121, US · Paseo de la Castellana 18 planta 5 derecha, Madrid, 28046, ES
Medical DevicesDiabetic ManagementBiotechnologyMedical SupplyAdvanced Manufacturingand Medical Supply ChainHealth CareMedical DeviceDiabetesBiotechnology
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov.
Offices: 100 Nagog Park, Acton, Massachusetts 01720, US · 245 Hammersmith Road, 6th Floor, London, England W6 8DL, GB · 1540 Cornwall Road, Suite 201, Oakville, Ontario L6J 7W5, CA · 9276 Scranton Rd, San Diego, California 92121, US · Paseo de la Castellana 18 planta 5 derecha, Madrid, 28046, ES
Medical DevicesDiabetic ManagementBiotechnologyMedical SupplyAdvanced Manufacturingand Medical Supply ChainHealth CareMedical DeviceDiabetesBiotechnology