Lisbon, Portugal · Hybrid
Everything you are looking for and more 📦 The Customer Care Contact Center will act as the main point of contact between the company, end users, and private senders. This role is responsible for delivering excellent cus…
Skills: Customer Service, Telephony, Complaint Management, Conflict Resolution, Communication Skills
Warsaw, Masovian Voivodeship, Poland · Remote OK
Company Description InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Product Strategy, Roadmap Development, Product Lifecycle Management, Stakeholder Management, Data Analysis
Warsaw, Masovian Voivodeship, Poland · Remote OK
Company Description InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Product Strategy, Roadmap Development, Product Lifecycle Management, Stakeholder Management, Data Analysis
Warsaw, Masovian Voivodeship, Poland · Hybrid
Company Description InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Product Management, Machine Learning, Artificial Intelligence, Large Language Models, Prompt Engineering
Warsaw, Masovian Voivodeship, Poland · Hybrid
Company Description InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Product Management, Machine Learning, Artificial Intelligence, Large Language Models, Prompt Engineering
Warsaw, Masovian Voivodeship, Poland · On-site
Company Description InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Product Management, Machine Learning, Artificial Intelligence, Large Language Models, Prompt Engineering
Krakow, Lesser Poland Voivodeship, Poland · On-site
Company Description InPost Group is an innovative European out-of-home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Python, PySpark, SQL, Apache Spark, Databricks
Warsaw, Masovian Voivodeship, Poland · On-site
Company Description Jak pewnie wiesz, w InPost bardzo dużo się dzieje! Głównym corem naszej działalności są urządzenia Paczkomat, które od lat produkujemy i projektujemy we własnym zakresie. Dodatkowo, stale rozwijamy na…
Skills: E-commerce Integration, SaaS Platforms, API Integration, Cross-functional Leadership, KPI Management
Warsaw, Masovian Voivodeship, Poland · On-site
Company Description InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading out-of-home (OOH) e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides d…
Skills: Product Vision, Backlog Management, Market Analysis, Competitor Analysis, Agile
Saint-Priest, Auvergne-Rhone-Alpes, France · On-site
$2k–$3k/mo
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). 197 millions, c’est un paquet… de colis que nos 2200 collaborateurs chouchoutent …
Skills: Transport Planning, Freight Management, Negotiation, Sourcing, Logistics Optimization
Buchères, Grand Est, France · On-site
$28k–$30k/yr
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Team Management, Logistics Coordination, Performance Analysis, Operational Process Optimization, Staff Scheduling
Wissous, Ile-de-France, France · On-site
$28k–$30k/yr
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Team Management, Logistics Coordination, Performance Analysis, Operational Process Optimization, Staff Scheduling
Lyon, Auvergne-Rhône-Alpes, France · On-site
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Multi-site Management, P&L Management, Strategic Planning, Operational Performance Tracking, Team Leadership
Vianen, Utrecht, Netherlands · Hybrid
Beschrijving van het bedrijf Wij zijn de snelst groeiende logistieke speler van Europa. Jij maakt dat netwerk groter. InPost Group is geen gewone logistieke dienstverlener. We zijn de #1 out-of-home bezorgdienst van Euro…
Skills: SMD Soldering, Electrical Schematics Reading, Electronic Diagnostics, Network Technology, MS Office
Le Loroux-Bottereau, Pays de la Loire, France · On-site
$25k–$26k/yr
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Logistics Coordination, Team Management, Warehouse Operations, Performance Tracking, Personnel Management
Lieusaint, Ile-de-France, France · On-site
$50k–$60k/yr
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Logistics Management, Team Leadership, Operational Optimization, Performance Indicator Tracking, HR Policy Deployment
Krakow, Lesser Poland Voivodeship, Poland · On-site
Company Description InPost has revolutionised e-commerce parcel delivery in Poland and is now one of Europe’s leading OOH e-commerce enablement platforms. Founded in 1999 by Rafał Brzoska, InPost provides delivery servic…
Skills: Machine Learning, Python, PySpark, Data Analysis, Clustering
Lieusaint, Ile-de-France, France · On-site
$50k–$60k/yr
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Logistics Management, Team Leadership, Operational Optimization, Performance Indicator Tracking, HR Policy Implementation
Cestas, Nouvelle-Aquitaine, France · On-site
$28k–$30k/yr
Description de l'entreprise Entreprise du groupe InPost, nous sommes leader de la livraison hors domicile en Europe (et fiers de l’être). Chaque année, nos 2 200 collaborateurs mettent le paquet pour assurer la livraiso…
Skills: Team Management, Logistics Coordination, Performance Analysis, Operational Process Optimization, Staff Scheduling
Warsaw, Masovian Voivodeship, Poland · Remote OK
Company Description InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent …
Skills: Product Strategy, Roadmap Development, Product Lifecycle Management, Stakeholder Management, Data Analysis
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Act as the primary contact for end users and senders to manage inquiries, complaints, and after-sales requests across various channels. Responsibilities include tracking shipments, analyzing recurring issues for improvement, and managing customer feedback on Trustpilot.
Requires at least 2 years of experience in customer service and telephony roles with strong communication and conflict management skills. Proficiency in English and Microsoft Excel is required to handle customer calls and analyze data.
The Customer Care Contact Center will act as the main point of contact between the company, end users, and private senders. This role is responsible for delivering excellent customer service by managing inquiries, complaints, and after-sales requests through different communication channels, ensuring a positive customer experience and contributing to the achievement of customer care department objectives.
Provide telephone-based customer service, ensuring a welcoming, patient, and professional approach at all times.
Manage and respond to customer complaints received by e-mail and Complaints Portal.
Provide accurate information regarding shipment status and logistical tracking.
Respond to after-sales service requests received by e-mail.
Collect, register, and analyze customer complaints to identify recurring issues.
Share information about recurring incidents with other internal departments to support continuous improvement.
Manage and respond to customer reviews and feedback on Trustpilot.
Manage and support Lockers incidents and report to other departments.
At least 2 years of experience in a similar customer service and telephony role.
Strong customer orientation with excellent listening and communication skills.
Ability to manage complaints and conflict situations professionally and effectively.
Patient, courteous, and polite telephone manner (a smile is heard on the phone).
Ability to analyze information, synthesize feedback, and prioritize tasks.
Strong organizational skills and ability to manage call waiting times.
Team player with a proactive and resolute attitude.
Good knowledge of Excel.
English and Portuguese proficiency required to attend customer calls.
Higher level of commitment.
What We Offer
The opportunity to contribute directly to the expansion of InPost’s smart locker network across Iberia.
A role with significant autonomy and visibility within the commercial organization.
Collaboration with cross-functional teams and exposure to key strategic partners.
A dynamic, growing environment where your impact is measurable and recognised.
Why join us?
At InPost, you will play a key role in shaping how millions of customers interact with last-mile delivery solutions. You will work in a fast-growing, innovative environment where your contributions directly support the company’s expansion and market presence. Our culture is built around five key behaviours, driven by a strong “Go Go Go” mindset focused on speed and determination.
CHAMPION THE CUSTOMER: We put the customer at the center of everything we do and strive to exceed expectations.
OWN IT: We take responsibility, act with initiative, and proactively drive solutions.
DARE TO DISRUPT: We embrace innovation, ambition, and continuous learning to grow and improve together.
MAKE IT HAPPEN: We adapt quickly, learn constantly, and move forward with Smart execution.
WIN TOGETHER: We achieve great results through collaboration, recognition, and a shared winning mindset.
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
InPost S.A. – a company listed on Euronext Amsterdam - is the leading out-of-home e-commerce enablement platform in Europe. InPost Group operates across key geographies: Poland, the UK, Italy and the Iberian Peninsula, as well as France and Benelux, through its subsidiary, Mondial Relay. In July 2021, InPost acquired the leading French logistics operator – Mondial Relay. It was the largest Polish private foreign investment and allowed the InPost Group to enter new markets. InPost Group provides modern logistics delivery through the network of more than 50,000 out-of-home pick-up points, including over 27,000 Automated Parcel Machines (“APMs”), as well as to-door courier and fulfilment services to e-commerce merchants. Positioned in the fast-growing e-commerce market, InPost Group’s strategy is further enhanced by its investments in technology that provides consumers, merchants and our planet a best-in-class, lower cost, more convenient and sustainable form of last-mile delivery. Through its delivery services, InPost Group is creating a greener solution for e-commerce, as APM deliveries reduce CO2 emissions due to highly efficient logistic model on last mile, as well as significantly lower traffic and noise pollution in cities. In the last full year (the 12 months to 31 December 2022), InPost Group handled 744.9 million parcel deliveries.
Offices: 70, Route d'esch, Luxembourg, L-1470, LU · Pana Tadeusza 4, Kraków , Małopolskie 30-727, PL · Viale Cassala, 30, Milan, Lombardy 20143, IT · Menorca 3, 3, Madrid, Madrid, ES · 1, Avenue de l'horizon, Villeneuve-d’Ascq, Hauts-de-France 59650, FR
InPost S.A. – a company listed on Euronext Amsterdam - is the leading out-of-home e-commerce enablement platform in Europe. InPost Group operates across key geographies: Poland, the UK, Italy and the Iberian Peninsula, as well as France and Benelux, through its subsidiary, Mondial Relay. In July 2021, InPost acquired the leading French logistics operator – Mondial Relay. It was the largest Polish private foreign investment and allowed the InPost Group to enter new markets. InPost Group provides modern logistics delivery through the network of more than 50,000 out-of-home pick-up points, including over 27,000 Automated Parcel Machines (“APMs”), as well as to-door courier and fulfilment services to e-commerce merchants. Positioned in the fast-growing e-commerce market, InPost Group’s strategy is further enhanced by its investments in technology that provides consumers, merchants and our planet a best-in-class, lower cost, more convenient and sustainable form of last-mile delivery. Through its delivery services, InPost Group is creating a greener solution for e-commerce, as APM deliveries reduce CO2 emissions due to highly efficient logistic model on last mile, as well as significantly lower traffic and noise pollution in cities. In the last full year (the 12 months to 31 December 2022), InPost Group handled 744.9 million parcel deliveries.
Offices: 70, Route d'esch, Luxembourg, L-1470, LU · Pana Tadeusza 4, Kraków , Małopolskie 30-727, PL · Viale Cassala, 30, Milan, Lombardy 20143, IT · Menorca 3, 3, Madrid, Madrid, ES · 1, Avenue de l'horizon, Villeneuve-d’Ascq, Hauts-de-France 59650, FR
