Company Description Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and indus…
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Full-time
25 days annual leave, Bank holidays, EAP support programme, Counselling sessions, Private medical insurance, Eyecare vouchers
Posted 1d ago
~38 hrs/week
Responsibilities
Manage a focused caseload to help participants unlock their potential through personalized support plans and community-based interventions. Coordinate referrals, employer engagement, and skills development while ensuring accurate case records and adherence to quality standards.
Requirements
Requires strong relationship-building, coaching, and motivational skills with the ability to work effectively in both office and community settings. Experience in employability, health, social care, or wellbeing sectors is highly desired.
Full job description
Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Support and Progression Advisor
Salary: £31,930 per annum
Location: Covering South West London
Contract Type: Permanent Full Time
Hours of work: 37.5 per week
Are you passionate about making a difference and creating positive social impact? As a Support and Progression Advisor, you will play a transformational role in a voluntary, health-informed programme in large community settings. You will be helping participants unlock their potential and building confidence through identifying strengths to overcome barriers through their voluntary journey.
In the role, you will manage a focused caseload and deliver support from both office and community- based settings, coordinating health interventions, community referrals, skills and volunteering opportunities, employer engagement and in-work support where appropriate.
What you will be doing:
Managing a focused caseload, ensuring that you hold regular contact and engaging with participants to enable them to progress successfully through the programme.
Completing personalised assessments to develop tailored support plans that reflect participant strengths, needs, goals, wellbeing, barriers and readiness to achieve individual aspirations.
Supporting the participant’s access to skills development, volunteering, community activity, employer engagement and in-work support, aligned to their individual goals.
Delivering support from office and community settings, ensuring support is accessible and responsive to participant circumstances.
Coordinating referrals and warm handovers to specialist support services where appropriate.
Adapting support for participants that may be vulnerable and low on confidence as well as escalating safeguarding and welling concerns where needed.
Recording participant progress and ensuring case records, action plans, referrals and agreed outcome are completed accurately, on time and in line with contractual and quality requirements.
Qualifications
You will require:
Strong relationship-building, communication, coaching and motivational skills.
The ability to be able to communicate effectively and build trust with participants who may have complex needs.
Strong planning and organisational skills in order to meet quality standards, whilst supporting sustained engagement and progress.
Ability to be comfortable working in both an office and community setting to collaborate with internal and external stakeholders.
Desired experience:
Experience of working in a relevant industry within the past 3 months.
Ability to adapt communication styles to meet individual needs, whether delivering support in person, by telephone, video call or other online platforms
Good understanding of safeguarding, wellbeing, confidentiality, data protection, digital systems and professional standards.
Experience supporting people facing health, wellbeing, disability, confidence-related or wider personal barriers.
Experience delivering coaching, mentoring, advice, guidance or key worker support in a people centric way.
Experience developing personalised support plans and supporting positive outcomes, including confidence-building, skills development and readiness for work.
Experience in community-based, employability, health, social care, wellbeing or related settings would be beneficial.
Additional Information
At Ingeus, we’ve spent time listening to our employees to build our benefits package:
25 days annual leave plus bank holidays with the opportunity to salary trade extra
EAP Support programme available 24/7 with access to 6 x counselling sessions
Private Medical Insurance
Eyecare vouchers with help to purchase new glasses
Life assurance
Online discount shopping via Perks at Work
Cycle to Work scheme
Season ticket loan
Up to two days each year dedicated to Community Giving (Volunteering)
Access to Salary Finance; financial education and advice
The opportunity to buy extra perks such as, critical Illness Cover, dental insurance
Long Service Awards
At Ingeus, our culture is built on treating everyone with dignity, ensuring every individual feels valued, respected and recognised for their contribution.
As a Disability Confident Employer, we understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us to discuss how we can support you.
Please note, we may shortlist and conduct interviews before the closing date and we may close this role early if we receive enough applications.
Division: Restart
Employment Type: Full Time / Permanent
Compensation: up to GBP 31930 - yearly
Related keywords
Support and Progression AdvisorCase managementEmployabilitySocial impactHealth-informed programmeCommunity settingsSafeguardingWellbeingCoachingMentoringEmployer engagementData protectionPersonalised support plansVolunteeringSkills developmentIn-work support
Ingeus is all about people. We deliver services that make a positive, lasting difference to people's lives, including employment and health programmes, services for young people, training and skills support, and probation services. In 2019, Ingeus became part of the APM Group, the international human services provider, where we join our shared mission to enable better lives.
Offices: Second floor 66-68 East Smithfield, Royal Pharmaceutical Building,, London, England E1W 1AW, GB
EmployabilitySkills and trainingYouth servicesJusticeHealth and wellbeingand NCSTrainingHuman ResourcesHealth CareGovernment
Ingeus is all about people. We deliver services that make a positive, lasting difference to people's lives, including employment and health programmes, services for young people, training and skills support, and probation services. In 2019, Ingeus became part of the APM Group, the international human services provider, where we join our shared mission to enable better lives.
Offices: Second floor 66-68 East Smithfield, Royal Pharmaceutical Building,, London, England E1W 1AW, GB
EmployabilitySkills and trainingYouth servicesJusticeHealth and wellbeingand NCSTrainingHuman ResourcesHealth CareGovernment