Amsterdam, North Holland, Netherlands · Hybrid
SENIOR PRODUCT MANAGER / CUSTOMER JOURNEY EXPERT – ING MORTGAGES Binnen ING Hypotheken zoeken we een senior Product Manager / Customer Journey Expert Onze klanten krijgen dagelijks te maken met veranderende persoonlijke …
Skills: Product Management, Customer Journey Optimization, Mortgage Knowledge, Risk Management, Compliance
Bucharest, Romania · On-site
Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 200…
Skills: Process Management, Digital Delivery, Global Process Transformation, Stakeholder Management, Compliance
Amsterdam, North Holland, Netherlands · Hybrid
The team is part of the CRO / NFR / PMR / Global Oversight & Reporting domain. Professionals in this team focus on embedding and overseeing the implementation of Operational Risk and IT Risk frameworks across all NFR loc…
Skills: NFR Reporting, Regulatory Compliance, PowerBI, Cognos, Excel
Bucharest, Romania · On-site
Job Description Discover ING Hubs Romania ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the h…
Skills: Credit Contract Management, Collateral Drafting, Customer Service, Administrative Processing, English Proficiency
Amsterdam, North Holland, Netherlands · Hybrid
Within our Netherlands HR NL Leadership Team, an opportunity has become available for an HRBP Lead COO NL. The purpose of the role is to work with the HR NL Leadership Team, the COO NL LT and Global HR COO team to shape …
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Sydney, New South Wales, Australia · On-site
ING Australia is looking for an experienced Privacy Compliance Manager to join our Compliance team and help safeguard the privacy and data rights of our customers across Retail, Business Banking, Wholesale Banking Techno…
Skills: Privacy Compliance, Data Protection, Privacy Impact Assessments, Data Breach Management, Stakeholder Engagement
Frankfurt, Hesse, Germany · Hybrid
Im Bankrecht macht Dir niemand etwas vor und Deine Überzeugungskraft fußt auf fachlicher Kompetenz gepaart mit Kommunikation auf Augenhöhe. Werte wie Vertrauen und Respekt füllst Du mit Leben und erwartest dasselbe von D…
Skills: Banking Law, Contract Law, Corporate Lending, Commercial Real Estate Finance, Structured Export Finance
Leeuwarden, Frisia, Netherlands · Hybrid
Contact centre professional – Alert specialist for the GenAi Chatbot Are you excited about contributing to the future? Then help us improve the quality of our new chatbot! About the Retail Contact Centre The Area Retail …
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Manila, Metro Manila, Philippines · On-site
Background on what ING is about ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Bankin…
Skills: Linux, Windows, Azure DevOps, Azure, CI/CD
Warszawa, Pomeranian Voivodeship, Poland · On-site
$10k–$22k/mo
ING Hubs Poland is hiring! The expected salary for this position: 9 600 - 16 000 PLN - Engineer III 13 000 - 22 000 PLN - Engineer IV The financial ranges specified in the announcement are adjusted and may differ from th…
Skills: Java, Spring Boot, Git, SQL, REST APIs
Warszawa, Pomeranian Voivodeship, Poland · On-site
$10k–$22k/mo
ING Hubs Poland is hiring! The expected salary for this position: 9 600 - 16 000 PLN - Engineer III 13 000 - 22 000 PLN - Engineer IV The financial ranges specified in the announcement are adjusted and may differ from th…
Skills: Java, Spring Boot, Git, SQL, REST APIs
Amsterdam, North Holland, Netherlands · Hybrid
Specialised Lending Transaction Management // Internship About the position: We have a great opportunity to join Specialised Lending Transaction Management as Intern. Specialised Lending Transaction Management is the cen…
Skills: Financial Modelling, Credit Analysis, Due Diligence, Debt Structuring, Risk Rating
London, England, United Kingdom · On-site
The Team The London tax department currently comprises five staff who are responsible for: ING Wholesale Bank’s direct and indirect tax compliance for the UK and Middle East (with oversight on employment taxes) Tax advic…
Skills: UK Tax Compliance, Tax Advisory, Leadership, Stakeholder Management, Risk Reporting
Amsterdam, North Holland, Netherlands · Hybrid
Would you like to work at the heart of the Bank’s complexity? Are you ready to use your analytical and communication skills to make real impact? If you’re looking for a role with a full front‑to‑back view of a major Dutc…
Skills: Financial Markets Products, Product Accounting, Business Analysis, SQL, Requirement Gathering
Amsterdam, North Holland, Netherlands · Hybrid
Would you like to work at the heart of the Bank’s complexity? Are you ready to use your analytical and communication skills to make real impact? If you’re looking for a role with a full front‑to‑back view of a major Dutc…
Skills: Business Analysis, Financial Markets Products, Product Accounting, SQL, Requirement Gathering
Amsterdam, North Holland, Netherlands · Hybrid
Dagelijks zijn duizenden Nederlanders op zoek naar een nieuw huis. ING helpt hen een stap vooruit op weg naar hun ideale woning, via ons eigen advieskanaal of via onze 2.500 intermediaire zakenpartners. Dit doen wij met …
Skills: Mortgage Credit Lending, Risk Management, Analytical Skills, Conceptual Thinking, Stakeholder Management
Amsterdam, North Holland, Netherlands · Hybrid
Dagelijks zijn duizenden Nederlanders op zoek naar een nieuw huis. ING helpt hen een stap vooruit op weg naar hun ideale woning, via ons eigen advieskanaal of via onze 2.500 intermediaire zakenpartners. Dit doen wij met …
Skills: Mortgage Credit Lending, Risk Management, Financial Analysis, Stakeholder Management, Regulatory Compliance
Brussels, Brussels-Capital, Belgium · On-site
Operations & Change Track – Drive Operational Excellence and Transformation in Banking Are you a recent graduate or an early-career operations or change professional with big ambitions and a passion for shaping the futur…
Skills: Process Optimisation, Digitalisation, Stakeholder Engagement, Data Fluency, Change Management
Amsterdam, North Holland, Netherlands · Hybrid
The Financial Risk (FR) department sets and controls the financial risk strategy across the bank by living its purpose of safeguarding ING’s financial health. The department provides strategic guidance on financial risk …
Skills: Financial Risk Management, Process Control, Stakeholder Management, Data Management, Regulatory Compliance
Amsterdam, North Holland, Netherlands · Hybrid
Corporate Finance Analyst The function Primarily involved in supporting the Corporate Finance team in originating, structuring and executing M&A transactions. Key responsibilities Working within the CF team in Amsterdam …
Skills: M&A Transactions, Financial Modelling, Project Management, Industry Research, Presentation Preparation
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Responsible for optimizing customer journeys and improving products and processes within the mortgage chain. Focuses on implementing regulatory changes, solving risk-related issues, and managing stakeholders across Risk, Compliance, and IT.
Requires a senior profile with a Bachelor's or Master's degree and fluency in Dutch and English. Must have deep knowledge of mortgage management processes and experience in risk and compliance.
SENIOR PRODUCT MANAGER / CUSTOMER JOURNEY EXPERT – ING MORTGAGES
Binnen ING Hypotheken zoeken we een senior Product Manager / Customer Journey Expert
Onze klanten krijgen dagelijks te maken met veranderende persoonlijke en economische omstandigheden die impact hebben op hun financiële situatie. Als ING Hypotheken ondersteunen wij klanten niet alleen bij het verkrijgen van hun hypotheek, maar staan we hen ook bij gedurende de volledige looptijd van hun product.
Binnen het Product Service Excellence, onderdeel van In Life Experience, zoeken we een senior Product Manager die onze journeys verder optimaliseert en compliant houdt.
De rol
Als Product Manager ben je verantwoordelijk voor het verbeteren van bestaande producten en processen binnen de hypotheekketen, met een sterke focus op:
Concreet zoeken wij:
Daarnaast
Interessant arbeidsvoorwaardenpakket
We willen ervoor zorgen dat je de juiste balans kunt vinden tussen je carrière en je privéleven. Je kunt meer informatie vinden over onze arbeidsvoorwaarden op onze website. De voordelen van werken bij ING zijn onder andere:
Meer weten of solliciteren?
Herken jij je in dit profiel? Motiveer op jouw manier waarom jij bij uitstek geschikt bent voor deze functie. Klik dan op de button “Solliciteer”. Graag ontvangen wij jouw CV en motivatiebrief.
Over ons
Met 60.000 medewerkers en activiteiten in ongeveer 40 landen is er geen gebrek aan mogelijkheden voor mensen met initiatief die anderen willen helpen om een stap vooruit te zetten in het leven en in zaken. Wil je werken aan de grens van wat mogelijk is en tegelijkertijd ervoor zorgen dat je met integriteit werkt en het belang van de klant vooropstelt? Wil je omringd zijn door vooruitstrevende, inspirerende, diverse en ondersteunende collega's? Dan is er geen betere plek om je talenten in te zetten dan bij ING. Sluit je bij ons aan. Solliciteer vandaag nog!
--- ENGLISH VERSION ---
Within ING Mortgages we are looking for a senior Product Manager / Customer Journey Expert
Our customers face changing personal and economic circumstances daily. At ING Mortgages, we support customers throughout the full lifecycle of their mortgage.
Within Product Service Excellence, part of In Life Management, we are looking for a senior Product Manager.
The role
As a Product Manager, you are responsible for improving products and processes with focus on:
You are also responsible for:
- Stakeholder management
- Delivering compliant solutions
- Driving execution
Specifically, we are looking for:
Besides
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here:
The benefits of working with us at ING include:
Want to apply directly?
Upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
Offices: Bijlmerdreef 106, Amsterdam, North Holland 1102 CT, NL
