Peoria, Illinois, United States · On-site
$59k–$62k/yr
Description Job Title: Call Center Supervisor Department: Policy Service Reports To: Manager, Policy Service Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built ar…
Skills: Call Coaching, Performance Monitoring, Staff Training, Policy Interpretation, Leadership
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Oversee call center operations by planning and leading ongoing call coaching to ensure customer service expectations are met. Responsible for training service representatives and managing the daily workflow of direct reports.
Requires a Bachelor's degree and at least three years of experience in both the insurance industry and call center environments. Preferred certifications include FLMI, ACS, or AIRC.
Description
Job Title: Call Center Supervisor
Department: Policy Service
Reports To: Manager, Policy Service
Location: Home Office
Job Type: Full Time
At Illinois Mutual, our culture is built around our four core values. These values shape how we operate and define our expectations of each team member’s contributions:
Call Center Supervisor is responsible for overseeing the department call centers. This role is also responsible for planning, conducting and leading ongoing call coaching for the operation of the department under minimal supervision to ensure departmental customer service expectations are met and maintained. This position requires thorough knowledge of company products and is responsible for the primary training of Service Representatives. The Call Center Supervisor reports to the Policy Service Manager.
Anticipated Salary: $58,500 - $62,000
Benefit Overview: We strive for our employees to feel appreciated and supported, both professionally and personally. Our comprehensive benefit and discount package that meets a variety of needs is one way we demonstrate this. Some of our most admired benefits include:
This job description is intended to provide a general overview of the position and does not include every detail of the role. Responsibilities and expectations may be subject to change based on Company needs.
Illinois Mutual is an equal opportunity employer.
We help people achieve and safeguard their financial security.
Founded in 1910 by the same family that leads the company today, Illinois Mutual is a trustworthy, experienced and caring provider of life insurance, disability insurance and voluntary worksite insurance products. Committed to serving the middle market, we help people achieve and safeguard their financial security. Our Financial Strength Rating of A- (Excellent) by A.M. Best is just one way we demonstrate our strong commitment to our employees, agents and policyowners. Here are some others: • We pay 100% of our agents’ appointment fees. • To assist with work-life balance, employees have a compressed work week. • Employee benefits include complimentary medical, life and disability coverage. • Our sales support team answers agent calls in about 60 seconds on average and has an average of 15 years of experience. • We are proud to call our Company Great Place to Work-Certified™, with 9 out of 10 employees calling Illinois Mutual a great place to work. Learn more about our Certification™ at ilmutual.co/GPTW. Contact us today and experience and be a part of delivering the personal “family” service Illinois Mutual is known for providing.
Offices: 300 S.W. Adams St., Peoria, IL 61634, US
We help people achieve and safeguard their financial security.
Founded in 1910 by the same family that leads the company today, Illinois Mutual is a trustworthy, experienced and caring provider of life insurance, disability insurance and voluntary worksite insurance products. Committed to serving the middle market, we help people achieve and safeguard their financial security. Our Financial Strength Rating of A- (Excellent) by A.M. Best is just one way we demonstrate our strong commitment to our employees, agents and policyowners. Here are some others: • We pay 100% of our agents’ appointment fees. • To assist with work-life balance, employees have a compressed work week. • Employee benefits include complimentary medical, life and disability coverage. • Our sales support team answers agent calls in about 60 seconds on average and has an average of 15 years of experience. • We are proud to call our Company Great Place to Work-Certified™, with 9 out of 10 employees calling Illinois Mutual a great place to work. Learn more about our Certification™ at ilmutual.co/GPTW. Contact us today and experience and be a part of delivering the personal “family” service Illinois Mutual is known for providing.
Offices: 300 S.W. Adams St., Peoria, IL 61634, US
