New York, New York, United States · On-site
$40k–$50k/yr
About Us: ISO Insurance is the world’s largest international student insurance manager, dedicated to providing affordable and suitable health insurance for international students since 1958. We prioritize exception…
Skills: Outbound calling, Inbound inquiry handling, Health insurance knowledge, Lead conversion, CRM management
Conshohocken, Pennsylvania, United States · Remote OK
Reports to: Global Chief Technology and Information Security Officer (CTO/CISO) Location: Flexible (US-based East Coast highly preferred; remote-friendly) Team: Direct team of 4, plus managed security vendors and partner…
Skills: Security Engineering, Security Operations, Governance Risk and Compliance, Incident Response, Cloud Security
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The coordinator handles inbound and outbound communications to guide customers through health insurance plans and claims processes. They are responsible for converting leads into customers and maintaining accurate records within the CRM to meet sales and satisfaction goals.
Candidates need 1-2 years of experience in customer service or sales and must be comfortable handling objections via phone. Proficiency in Chinese or Spanish is considered a plus.
About Us: ISO Insurance is the world’s largest international student insurance manager, dedicated to providing affordable and suitable health insurance for international students since 1958. We prioritize exceptional multilingual customer service and understand the unique needs of international students. Serving over 1,000,000 students from 200 countries and partnering with 6,700 educational institutions, ISO’s goal is to provide international students with comprehensive health insurance at a price they can afford.
Location: New York, NY
Employment Type: Full-Time, On-Site
Make outbound calls to warm leads
Answer inbound inquiries via phone, email, and chat
Provide guidance on health insurance plans, coverage details, and claims processes
Follow up consistently to convert leads into customers
Build trust with customers by providing clear, accurate, and helpful information
Track interactions and maintain accurate records in our CRM
Meet or exceed individual sales and customer satisfaction goals
Collaborate with team members to improve customer satisfaction
Fueling Growth in Specialty Insurance
For over 35 years, the team at Ignyte Insurance has fueled explosive growth in the specialty insurance arena. With a proven acquisition platform, we manage over $1 billion in premium across a diverse range of specialty programs and brands worldwide. Our portfolio includes innovative and market-leading insurance brands such as: • AllClear Travel Insurance • InsureandGo Travel Insurance • International Student Insurance • Envisage Global Insurance • ISO Student Health • Acquis • Kingfisher Insurance • First Underwriting Limited • Kingsbridge Contractor Insurance Led by industry veterans Geof McKernan, Bill McKernan and Marc Castellucci, we specialize in partnering with high-performing companies in unique, niche industries — and taking their success to the next level. With a track record of building and scaling successful insurance programs since 1990, we are relentlessly focused on growth through strategic mergers and acquisitions. We've executed $4 billion+ in transactions across North America, the UK and Europe — making us one of the fastest-growing global specialty insurance providers in the industry. Why the “Y” in our name? Because at Ignyte, we never follow the crowd. We seize untapped opportunities others don’t see. We leverage unparalleled expertise, transformative technology and scalable resources to drive profitable growth for our brands — and deliver exceptional products and service to their customers that are anything but standard.
Offices: 555 E North Lane, Suite 6050, Conshohocken, Pennsylvania 19428, US
Fueling Growth in Specialty Insurance
For over 35 years, the team at Ignyte Insurance has fueled explosive growth in the specialty insurance arena. With a proven acquisition platform, we manage over $1 billion in premium across a diverse range of specialty programs and brands worldwide. Our portfolio includes innovative and market-leading insurance brands such as: • AllClear Travel Insurance • InsureandGo Travel Insurance • International Student Insurance • Envisage Global Insurance • ISO Student Health • Acquis • Kingfisher Insurance • First Underwriting Limited • Kingsbridge Contractor Insurance Led by industry veterans Geof McKernan, Bill McKernan and Marc Castellucci, we specialize in partnering with high-performing companies in unique, niche industries — and taking their success to the next level. With a track record of building and scaling successful insurance programs since 1990, we are relentlessly focused on growth through strategic mergers and acquisitions. We've executed $4 billion+ in transactions across North America, the UK and Europe — making us one of the fastest-growing global specialty insurance providers in the industry. Why the “Y” in our name? Because at Ignyte, we never follow the crowd. We seize untapped opportunities others don’t see. We leverage unparalleled expertise, transformative technology and scalable resources to drive profitable growth for our brands — and deliver exceptional products and service to their customers that are anything but standard.
Offices: 555 E North Lane, Suite 6050, Conshohocken, Pennsylvania 19428, US
