Corpus Christi, Texas, United States · Hybrid
$30/hr–$35/hr
As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centr…
Skills: Technical Troubleshooting, Customer Relationship Management, Veterinary Diagnostics, Staff Training, Strategic Planning
Westbrook, Maine, United States · On-site
As a Sales Engineer within our IDEXX Veterinary Software PIMS portfolio, you will provide the deep product and technical credibility that Veterinary Software Sales Professionals cannot scale on their own. You will act as…
Skills: Product Demonstrations, Solution Architecture, Technical Validation, SaaS Architecture, API Integration
Grafton, Massachusetts, United States · On-site
As Veterinary Medical Laboratory Technician Processor at IDEXX, you perform laboratory testing that helps veterinarians diagnose and treat pets. You will be a key contributor at one of the largest veterinary diagnostic c…
Skills: Laboratory Testing, Sample Processing, Automated Analyzers, Microscopy, Pipetting
Grafton, Massachusetts, United States · On-site
As Veterinary Medical Laboratory Technician at IDEXX, you perform laboratory testing that helps veterinarians diagnose and treat pets. You will be a key contributor at one of the largest veterinary diagnostic companies i…
Skills: Laboratory Testing, Microscopy, Automated Analyzers, Pipetting, Clinical Diagnostic Analyzers
Scarborough, Maine, United States · On-site
$70k–$75k/yr
As a Operations Supervisor you will lead the day-to-day activities of a business unit, ensuring operational excellence, team performance, and a positive customer experience. This role is responsible for supervising staff…
Skills: Leadership, Team Management, Operational Excellence, Process Improvement, Customer Service
Kornwestheim, Baden-Württemberg, Germany · Remote OK
As a Clinical Pathologist the majority of your duties involve, but are not limited to, providing clients with diagnostic evaluation in the area of clinical pathology and providing necessary follow-up consultation. A high…
Skills: Clinical Pathology, Diagnostic Evaluation, Microscopic Examination, Pathology Reporting, Client Consultation
Elmhurst, Illinois, United States · On-site
As a Histology Laboratory Lead, you coordinate daily lab activities and provide training, coaching, and guidance to the team. You act as an informational resource for your colleagues, helping ensure that samples are proc…
Skills: Microtomy, Dissection, Special Staining, Grossing, Embedding
Leeds, England, United Kingdom · Hybrid
As a Clinical Pathologist, the majority of your duties involve but are not limited to, providing clients with diagnostic evaluation in the area of clinical pathology and providing necessary follow-up consultation. A high…
Skills: Clinical Pathology, Diagnostic Evaluation, Microscopic Examination, Pathology Reporting, Client Consultation
Brisbane, Queensland, Australia · On-site
IDEXX is seeking a motivated Veterinary Laboratory Assistant to join our Patient Service Management (PSM) team in our Brisbane laboratory. This permanent part-time opportunity (approximately 3 days per week) is ideal for…
Skills: Sample Management, Laboratory Administration, Problem Solving, Attention To Detail, Multitasking
Westbrook, Maine, United States · On-site
$95k–$100k/yr
As a Scientist II – Reagent Process Development, you will play a key role in developing and optimizing molecular biology reagents that support IDEXX’s growing diagnostic portfolio for companion animal care. Working withi…
Skills: Molecular Biology, Biochemistry, Reagent Development, PCR, Oligonucleotides
Baton Rouge, Louisiana, United States · On-site
$90k–$110k/yr
As a Field Sales Veterinary Diagnostic Consultant (VDC), you will be on the front lines working to build strong relationships with our Veterinary customers to help sell IDEXX’s medical device diagnostics portfolio of pro…
Skills: Field Sales, Veterinary Diagnostics, Consultative Selling, Territory Management, Customer Relationship Management
São Paulo, São Paulo, Brazil · Remote OK
Estamos buscando um Vendedor Técnico para a nossa linha de Agua. Nesta função você irá Vender valor e manter margens elevada cumprindo a metas de vendas trimestrais.Criar e sustentar bom relacionamento com clientes.Excel…
Skills: Technical Sales, Account Management, Water Analysis, Microbiological Products, Public Procurement
Germany · Remote OK
Als technischer Kundenberater (m/w/d) bei IDEXX lieferst du hochwertigen Support für Kundinnen, die IDEXX Analysegeräte für die Labordiagnostik in ihrer Praxis nutzen, und sorgst für ein reibungsloses Erlebnis bei der Fe…
Skills: Customer Support, Technical Troubleshooting, Hardware Support, Software Support, German Language
Westbrook, Maine, United States · Hybrid
$110k–$130k/yr
IT accelerates the success of IDEXX employees and customers by providing scalable and innovative solutions and leadership. We are a global organization that supports all technology needed to deliver products and solution…
Skills: AWS, Python, Kinesis, Lambda, Glue
Auckland, Auckland, New Zealand · On-site
Are you looking for a new opportunity that will excite and challenge you everyday as well as helping people? Well we have a role for you!!!! This role will be part of our highly successful and growing Auckland Support Te…
Skills: Customer Service, Problem Solving, Technical Support, Technical Writing, Training Delivery
United States · Remote Solely
As a Customer Support Consultant, you will handle a variety of inquiries from IDEXX customers, answering 50 – 70 calls daily and providing a solution to a customer every 5 minutes on average. The start date for this role…
Skills: Bilingual French and English, Customer Service, Problem Solving, Communication Skills, Interpersonal Skills
Saint Petersburg, Florida, United States · On-site
$21/hr–$23/hr
As Laboratory Technician at IDEXX, you perform laboratory testing that helps veterinarians diagnose and treat pets. You will be a key contributor at one of the largest veterinary diagnostic companies in the world, joinin…
Skills: Laboratory Testing, Automated Analyzers, Microscopy, Pipetting, Clinical Diagnostic Analyzers
Westbrook, Maine, United States · On-site
The CAG Diagnostic Software organization is responsible for the software experiences (in-clinic and in-cloud) that connect IDEXX diagnostics to the daily workflow of every veterinary practice we serve. The Associate Dire…
Skills: Product Management, Strategic Planning, Platform Integration, Cross-functional Leadership, Lifecycle Management
Hoofddorp, North Holland, Netherlands · Hybrid
As a Technical Customer Support Supervisor, you will lead 2 frontline leaders and a team of consultants responsible for driving customer loyalty and ensuring that our customers and distributors are satisfied and are achi…
Skills: People Management, Customer Service, Performance Coaching, Problem Solving, Planning
Westbrook, Maine, United States · On-site
The Reagent Discovery group in Discovery Tech Futures, R&D, is looking for a motivated Automated Antibody Engineering Scientist to join a team focused on developing high-throughput antibody workflows for the next generat…
Skills: Molecular Biology, Biochemistry, Immunology, Primer Design, PCR
Corpus Christi, Texas, United States • Hybrid
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Install and train clinic staff on IDEXX analyzers while providing onsite technical troubleshooting and support. Manage customer accounts through education and strategic visits to ensure customer success and product effectiveness.
Requires 3+ years of experience in a veterinary practice and familiarity with IDEXX products. Must possess a valid driver's license, reside in the Houston South or Corpus Christi areas, and be able to travel up to 75% of the time.
As a Veterinary Field Support Representative (FSR) for Diagnostics, you will work collaboratively with an internal team to develop strategies and maintain your customer accounts through education and other customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.
This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.
We’re looking for individuals who:
Are strong communicators
Have strong organizational skills
Are empathetic and collaborative
Are customer-focused team players
Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives
You will travel up to 75% of the time (5+ days of car travel per week and 6-8+ overnights per month); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office
You will install and train the staff in the clinic on the best way to use IDEXX Analyzers (e.g. ProCyte, Catalyst One, SediVue, InVue)
You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan
You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted partner
You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth
3+ years of experience working in a veterinary practice or similar work experience
Familiarity with IDEXX products
Valid driver’s license and acceptable driving record required
Residency in the Houston South or Corpus Christi areas and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)
Ability to build and maintain relationships to gain confidence and trust from others
Strong communication and ability to collaborate with customers, management, and peers
Planning and prioritization skills, to make quality, timely decisions
Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations
Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)
Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds
Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus
Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person
Ability to effectively communicate in English with customers and team members
Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals
Hourly rates targeting $30 – 35 / hour based on experience
Opportunity for annual cash bonus
Health / Dental / Vision benefits day one
5% matching 401k
On-the-job training and career advancement opportunities
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners
To consistently meet new people and building relationships with our customers
Continued growth within your position through comprehensive training programs
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
Offices: One IDEXX Dr, Westbrook, Maine 04092, US · Scorpius 60 Building F, Hoofddorp, Hoofddorp 2132 LR, NL · 7525 NE Ambassador Pl, Portland, OR 97220, US · 21 Biopolis Rd, Singapore, Singapore 138567, SG · 1 Thomas Dr, Westbrook, ME 04092, US
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious, where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians worldwide with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products, in-clinic diagnostic tests and instrumentation, practice management and software solutions, and reference laboratory and consultation services, enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency, and build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
Offices: One IDEXX Dr, Westbrook, Maine 04092, US · Scorpius 60 Building F, Hoofddorp, Hoofddorp 2132 LR, NL · 7525 NE Ambassador Pl, Portland, OR 97220, US · 21 Biopolis Rd, Singapore, Singapore 138567, SG · 1 Thomas Dr, Westbrook, ME 04092, US
