ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current needs of our fe…
Skills: ServiceNow, ITSM, CMDB, ITIL, Discovery & Service Mapping
We are looking for a passionate and analytical Tourism Consultant (Level: Sr. Associate or Manager, depending on experience) to join our Tourism team, in Madrid. This role offers the opportunity to work on high-impact pr…
Communications Coordinator, Media Relations (Future Opportunity)
Arlington, Virginia, United States · On-site
$61k–$104k/yr
Mid level
Please note: This role is contingent upon contract award. While not an immediate opening, we are actively interviewing and may extend offers in anticipation of the award, with start dates dependent upon contract finaliza…
Skills: Media Relations, Public Affairs, Communications, Strategic Communications, Media Engagement
Aquatic Permitting Specialist About Us At the Environment & Planning (E&P) Division, we are driven by our commitment to do what’s right—for our clients, our team, our communities, and the environment. Our diverse group i…
Skills: Aquatic Resource Delineation, Permit Application Preparation, Regulatory Compliance, Field Data Collection, CRAM Assessments
Title: Data Specialist Location: (D.C., Maryland, Virginia Preferred) (Remote – Home Office with occasional travel) To support our growth, we are currently seeking a Data Specialist for our Utility Programs and Services …
Skills: SQL, Data Analysis, Forecasting, PowerBI, Tableau
Join the Enterprise Growth Enablement & Proposals Team at ICF! We are one team united around one mission: growing ICF. We accomplish this by creating systems that support effective business development (BD) activities, p…
Are you ready to take part in the global energy transition? We are looking for a detail-oriented energy market analyst to join our team for market research, modelling and simulating power markets. This is your opportunit…
ICF seeks an experienced Grantee Specialist to support the Region IV office of Head Start Training and Technical Assistance contract. The specialist will have expertise in Head Start operations, and a strong working know…
Skills: Head Start Operations, Technical Assistance, Program Management, Fiscal Operations, Compliance Monitoring
Substation Protection & Control Designer - Remote (Ontario, Canada)
Ottawa, Ontario, Canada · Remote Solely
Mid level
Substation Protection & Control Designer This position is fully remote and can only be performed from your home office within Ontario province only. Ready to make a difference? ICF is seeking a Substation P&C Designer, t…
We are looking for Energy Market Analyst to assist ICF in contributing to the development of innovative, accurate, timely, and high-quality products and services, typically working on multiple projects with all levels of…
Skills: Production Cost Modeling, Power Market Analysis, Nodal Power Markets, Load Flow Analysis, Database Management
ICF Next is looking for a Solution Architect and AI Integration Lead for one of our client.The expert will work as part of a 4-5 people team responsible for the knowledge management platform. The expert’s primary functio…
Skills: Solution Architecture, Microsoft 365, SharePoint Online, PnP Modern Search, Power Apps
ICF is seeking a team-oriented Senior IT Purchasing Specialist (Buyer) to join our growing Procurement team within our Contracts, Procurement & Pricing Group. We are looking for an individual with purchasing experience s…
Skills: IT Procurement, Contract Negotiation, Vendor Management, SaaS Agreements, Federal Acquisition Regulations
ICF is seeking experienced Title IV-E Peer Reviewers to join a team of child welfare professionals to support the Children’s Bureau with conducting onsite reviews in states. Title IV-E Reviewers will apply the Title IV-E…
Skills: Title IV-E Eligibility Review, Case Record Review, Professional Judgement, Assessment Skills, Child Welfare Compliance
We are seeking an experienced Medical Writer/Editor to support high-visibility federal health communications initiatives. This role focuses on developing, editing, and maintaining evidence-based health content for public…
Skills: Medical Writing, Scientific Editing, Plain Language, Health Literacy, Content Management Systems
ICF Resources, LLC: Energy Analyst – Reston, VA DUTIES: Contributing to the development of innovative, accurate, timely, and high-quality products and services in the clean energy and building decarbonization sector, typ…
Skills: Data Analytics, Salesforce, Excel, Power BI, Tableau
About ICF (www.icf.com) is a consultancy firm with offices in the UK, Belgium, the US and worldwide. At ICF, we help governments, public agencies and international institutions solve complex problems and improve the qual…
ICF is seeking a motivated DevSecOps Engineer with 2+ years of experience to support mission-critical initiatives for our government customer. In this role, you will help secure applications and cloud-based systems by ap…
About ICF (www.icf.com) is a consultancy firm with offices in the UK, Belgium, the US and worldwide. At ICF, we help governments, public agencies and international institutions solve complex problems and improve the qual…
ICF is seeking a Florida-licensed Professional Geologist On-Call to join our Environment & Planning team. This role involves the application of geologic principles and interdisciplinary scientific knowledge to support en…
Skills: Oil, Gas, and Mineral Assessments, Geologic Mapping, Technical Reporting, GIS Software, ArcGIS Pro
Ready to make a difference? We are a relentlessly client-focused group re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. Our transmission planning team delivers technical…
Skills: Transmission Planning, Power System Studies, Steady-state Analysis, Transient Stability, Interconnection Processes
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$99k–$168k/yr
Full-time
bachelor degree, professional certificate
Posted 45d ago
~40 hrs/week
Responsibilities
Design, configure, and implement the ServiceNow ITSM platform with a focus on CMDB products, services, and ITIL best practices. Coordinate subject matter experts to develop technical architectures and manage data governance, audits, and integrations for federal clients.
Requirements
Requires a Bachelor's degree, ServiceNow Certified System Administrator (CSA) certification, and at least 6 years of ServiceNow experience. Must be a US Citizen or Green Card holder residing and working within the United States.
Full job description
ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking an ITSM Process Implementer experienced in ServiceNow ITSM Implementations to support the current needs of our federal customers.
Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.
ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking an ITSM Process Implementer with a technical consultant background to coordinate a team of subject matter experts in developing and implementing best-practice service management designs and architectures of technical ITSM and functional ITIL solutions for a variety of Federal clients, including the National Institutes of Health (NIH).
Job Location: Remote (USA). Local candidates may be expected to work at the client site in Rockville, MD 1-2 days per week. Travel for a conference or to another ICF location for collaboration may be required once a year.
This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.
Responsibilities include:
Define, prioritize, and communicate the vision and roadmap for CMDB products and services, in alignment with the client's goals and needs.
Collaborate with ITSM process owners, managers, and stakeholders to elicit, analyze, and validate requirements for ITSM products and services, using agile methodologies and tools.
Design, configure, and implement the ServiceNow ITSM platform to meet client requirements, focusing on ITIL best practices in collaboration with professional development teams
ServiceNow Platform Expertise: Deep knowledge of the ServiceNow platform, including ITSM, workflows, and administration. Experience with ITSM implementation on ServiceNow Platform
Discovery & Service Mapping - Implement Discovery for all classes and deploy Service Mapping for all CMDB classes populated through Discovery and then connect the AWS environment to the CMDB - install Discovery and Service Mapping for those CIs
Problem-Solving: Strong analytical and problem-solving skills to identify challenges and propose solutions.
Data Governance & Quality Assurance:
Assess subscription unit usage and forecast future needs. Establish data certification/attestation process for CMDB stakeholders without native ServiceNow access
Mature the current attestation pilot.
Migrate CMDB data from CSDM 3 to CSDM 5, in collaboration with the ServiceNow Platform and Development teams.
Maintain CMDB accuracy and reliability through:
Automated scripts (duplicate removal, data refresh).
Intelligent Reconciliation Engine (IRE) policies.
Misclassification cleanup.
Develop and implement CMDB data audits and validation methodologies.
Track and manage Service Accounts and Privileged Accounts.
Finalize Certificate Management capabilities in the CMDB.
Integrations
Integrate the CMDB with Hardware and Software Asset Management modules.
Connect the ServiceNow Configuration Management module with Flexera Data Platform to capture software usage, end-of-life details, and other key insights.
Documentation & Reporting
Create Standard Operating Procedures (SOPs) for completed work.
Develop dashboards and reports to support monitoring, auditing, and decision-making.
Maturity & Continuous Improvement
Advance and mature the CMDB workspace.
Transition the NCI CMDB project from the walk stage to the fly stage.
Perform other duties as assigned.
Technical Skills:
Proficiency in JavaScript, REST/SOAP APIs, HTML, CSS, and web services
Strong understanding of IT Service Management processes and ITIL frameworks.
Required Qualifications:
Bachelor’s degree
ServiceNow Certified System Administrator (CSA) required
6+ years of overall ServiceNow experience, to include implementing Discovery, Service Mapping, Integrations and CSDM Migration on the ServiceNow Platform
US Citizen or Green Card Holder due to federal contract requirements.
MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
Your global engagement and transformation partner.
Industry
Marketing Services
Company size
1,001-5,000 employees
Headquarters
Reston, Virginia
LinkedIn followers
27,753
We’re ICF Next, your strategic partner for engagement and transformation.
Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond.
From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Strategy and transformationCreative engagementInsights and analyticsTechnologyDigitalUser experienceCustomer experienceArtificial intelligence and machine learningand Insights and customer marketing
Your global engagement and transformation partner.
Industry
Marketing Services
Company size
1,001-5,000 employees
Headquarters
Reston, Virginia
LinkedIn followers
27,753
We’re ICF Next, your strategic partner for engagement and transformation.
Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond.
From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Strategy and transformationCreative engagementInsights and analyticsTechnologyDigitalUser experienceCustomer experienceArtificial intelligence and machine learningand Insights and customer marketing