Associate Program Specialist- Load Management Location: Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel) Are you ready to make a difference? To support our growth, ICF is seeking an entry level candid…
Skills: Data Analysis, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Customer Engagement
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SeniorVisa sponsorship
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Scientific Working Groups and Committees (SWC) Coordinator - ON-CALL
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The Company ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who…
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Senior ServiceNow App Engine Developer DHS Public Trust (Remote)
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$61k–$104k/yr
Full-time
bachelor degree
Flexible workplace arrangements, Work-life balance, Donation matching, Volunteer opportunities, Tuition reimbursement, Professional development resources
Posted 30d ago
~40 hrs/week
Responsibilities
Provide program support for utility load management and electric vehicle initiatives, including processing customer applications and managing data. Coordinate deliverables such as progress reports and support stakeholders to ensure efficient energy demand reduction.
Requirements
Requires a Bachelor's degree or equivalent experience and at least 6 months of experience in energy, environmental, or sustainability work. Proficiency in Microsoft Office and strong analytical skills are preferred.
Full job description
Associate Program Specialist- Load Management
Location: Columbia, MD or Reston, VA (Hybrid – Home Office with Office Travel)
Are you ready to make a difference?
To support our growth, ICF is seeking an entry level candidate to provide program support for our utility program team in Maryland. Working closely with program and portfolio managers, this individual will coordinate and contribute to various deliverables such as creating and managing progress reports, conducting research on load management or electric vehicle initiatives for utilities, supporting program stakeholders and participants, and researching products and enhancements.
What is a load management program? ICF partners with utilities to design and implement load management programs that enable utilities to strategically reduce and shift energy demand while maintaining a high-quality customer experience. ICF load management programs integrate multiple distributed energy resources (DERs), including smart thermostats, electric vehicles, batteries, and water heaters, into a coordinated framework that can be dispatched during periods of peak energy demand. As a trusted partner to utility clients, ICF provides full lifecycle support, including program design, technology partnerships, customer outreach and enrollment, incentive administration, and ongoing client operations. We leverage advanced analytics and our experience across diverse markets to orchestrate grid-edge resources that deliver measurable load reductions and system reliability improvements.
This position is highly remote, but in-person office days and events are encouraged. Some travel to client sites may be required (<5%).
Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance
Local events and team-building focus
Investment of the community: Donation matching, volunteer opportunities
Investment in you: Tuition reimbursement, access to professional development resources, 401kmatching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)
What you will be doing:
Process customer applications from third party platforms for enrollment into utility sponsored load management programs
Support customer applications for utility electric vehicle programs
Create and maintain Excel spreadsheets and databases for internal tracking
Analyze data and call out trends, find and address errors to resolution
Develop and update high quality client reports within required timelines
Support various internal staff with data management and analysis
Provide regular program status updates
Handle and track issues brought by subcontractors, customers, and customer service representatives
Assist with customer engagement, as needed, on various programs
Support ICF’s Utility Programs & Services Business Development in the East Region
General support for various demand side management (DSM) program designs and client programs
Other duties as required to support our work nationally and provide direct support to division leadership and clients as needed
Address client and customer issues with a positive attitude
Take minutes during internal and external calls
Coordinate with various internal teams, such as Flexible Load Management, Delivery, Operations, and IT
What we need you to have (minimum qualifications):
Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
6+ months of experience in energy, environmental or sustainability work
Must be able to pass a background check and drug screening
What we would like you to have (preferred):
Experience with Microsoft Office applications including Excel, PowerPoint, Word
Prior experience supporting, or participating in, utility-sponsored energy efficiency or demand response programs
Experience with customer management and engagement
Ability to work independently in a fast-paced environment while maintaining multiple deadlines with a client-first mindset
General understanding of state and federal initiatives related to energy
Excellent verbal, interpersonal and written communication skills
Strong analytical, problem-solving and decision-making capabilities
Familiarity with PowerBI, SharePoint, Teams
Compensation:Although the posted range below is broader, this position is anticipated to offer a base salary up to $65,000 annually. Actual compensation may vary based on the candidate’s location, experience, and other relevant factors.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [email protected] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [email protected]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$61,232.00 - $104,094.00Columbia, MD (MD12)
Related keywords
Load ManagementElectric VehiclesDistributed Energy ResourcesDERsDemand Side ManagementDSMUtility ProgramsEnergy EfficiencyDemand ResponsePowerBISharePointMicrosoft TeamsData ManagementSustainabilityGrid-edge ResourcesEnvironmental Work
Your global engagement and transformation partner.
Industry
Marketing Services
Company size
1,001-5,000 employees
Headquarters
Reston, Virginia
LinkedIn followers
27,857
We’re ICF Next, your strategic partner for engagement and transformation.
Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond.
From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Strategy and transformationCreative engagementInsights and analyticsTechnologyDigitalUser experienceCustomer experienceArtificial intelligence and machine learningand Insights and customer marketing
Your global engagement and transformation partner.
Industry
Marketing Services
Company size
1,001-5,000 employees
Headquarters
Reston, Virginia
LinkedIn followers
27,857
We’re ICF Next, your strategic partner for engagement and transformation.
Our passion is to help you make the change you need to succeed. We are mission-driven creatives, communicators, strategists and technologists. Part of global consultancy ICF, we're working to improve the world in areas from energy to health to transportation and beyond.
From strategy to execution, we create the kind of change that brings you closer to the people you serve: citizens, colleagues, and entire communities.
Offices: 1902 Reston Metro Plaza, Reston, Virginia 20190, US · D 4, Fourth Floor, Tower D IBC Knowledge Park, Bannergatta Road, Bangalore, IN · Avenue Marnix 17 4th floor (1000), Brussels, BE
Strategy and transformationCreative engagementInsights and analyticsTechnologyDigitalUser experienceCustomer experienceArtificial intelligence and machine learningand Insights and customer marketing