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Saint Clair County, Illinois, United States · On-site
$25/hr–$32/hr
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Beaufort County, South Carolina, United States · On-site
Mid level
A Brief Overview Technicians may specialize as a COM (Change of Occupancy Maintenance) or resident service request technician or may be utilized to respond to multiple types of work orders. Primary responsibility is to p…
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$23/hr–$28/hr
Full-time
high school, bachelor degree
Paid Time Off, Medical Insurance, Dental Insurance, Life Insurance, Disability Insurance, HSA/FSA Accounts
Posted 54d ago
~40 hrs/week
Responsibilities
The Resident Service Specialist acts as the primary point of contact for residents, coordinating service requests and ensuring high levels of customer satisfaction. They are also responsible for maintaining community appearance, managing lease documents, and assisting with marketing and resident retention programs.
Requirements
A high school diploma is required, while a bachelor's degree in Business Administration or Property Management is preferred. Candidates must possess a valid driver's license and proficiency in office software and technology platforms.
Full job description
A Brief Overview The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.
What you will do
Serves as the primary point of contact for all resident related inquires.
Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
Administers move-in lease documents and home inspection with resident.
Coordinates notice to vacate, pre-inspection, move-outs, and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
Participates in monthly functions held by the site to assist in resident retention.
This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.
Qualifications
High School Diploma or GED (or equivalent) Required.
Bachelor's Degree in Business Administration, Property Management, or other related discipline Preferred.
Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. Required.
Previous experience in sales Preferred.
Strong customer service skills.
The ability to show houses which may include working in all types of weather conditions.
Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
Ability to resolve problems independently and responsibly.
Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
Demonstrates discretion and ability to maintain a professional attitude and appearance.
Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
Takes initiative to identify and anticipate client needs and make recommendations for implementation.
Requires use of technology platforms on a daily basis.
Basic understanding of safety practices.
DL NUMBER - Driver's License, Valid and in State Required.
Compensation We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $23.59 - $28.21, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.
Benefits A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!
EEO/ADA The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mission Statement:
Making Home a Community.
Turning Passion Into Excellence.
Positively Impacting Lives.
Industry
Real Estate
Company size
501-1,000 employees
Founded
1947
Headquarters
Alpharetta, Georgia
LinkedIn followers
8,096
Hunt Military Communities creates a living experience that ensures the integrity of our military communities and the families who live there.
We aim to provide more than just housing. We are entrusted to create quality communities that meet the needs of our residents, and we take that responsibility very seriously. We are deeply committed to honoring and serving these heroes and their families. When you live at a Hunt Military Community, you'll always feel at home.
Hunt is the most experienced and largest owner of military housing in the U.S. Hunt owns approximately 59,000 homes across more than 51 military installations, including Navy, Air Force, Marine Corps, Army, and Spaceforce Installations.
For more information, visit www.huntmilitarycommunities.com.
Offices: 8000 Avalon Blvd, Suite 950, Alpharetta, Georgia 30009, US · 453 Shrike Drive, Satellite Beach, FL 32937, US · 321 Hunt Drive, Box Elder, SD 57719, US · 4600 Loma Del Rey, El Paso, TX 79934, US · 6556 W. Columbine Drive, USAF Academy Family Housing, CO 80840, US
Mission Statement:
Making Home a Community.
Turning Passion Into Excellence.
Positively Impacting Lives.
Industry
Real Estate
Company size
501-1,000 employees
Founded
1947
Headquarters
Alpharetta, Georgia
LinkedIn followers
8,096
Hunt Military Communities creates a living experience that ensures the integrity of our military communities and the families who live there.
We aim to provide more than just housing. We are entrusted to create quality communities that meet the needs of our residents, and we take that responsibility very seriously. We are deeply committed to honoring and serving these heroes and their families. When you live at a Hunt Military Community, you'll always feel at home.
Hunt is the most experienced and largest owner of military housing in the U.S. Hunt owns approximately 59,000 homes across more than 51 military installations, including Navy, Air Force, Marine Corps, Army, and Spaceforce Installations.
For more information, visit www.huntmilitarycommunities.com.
Offices: 8000 Avalon Blvd, Suite 950, Alpharetta, Georgia 30009, US · 453 Shrike Drive, Satellite Beach, FL 32937, US · 321 Hunt Drive, Box Elder, SD 57719, US · 4600 Loma Del Rey, El Paso, TX 79934, US · 6556 W. Columbine Drive, USAF Academy Family Housing, CO 80840, US