Associate Contract Manager (Renewal Specialist) NAM Accounts
Bogota, Capital District, RAP (Especial) Central, Colombia · Remote OK
$96800k–$145200k/yr
Mid level$101M raised
Resumes MUST be submitted in English. Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful rene…
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Mid level$101M raised
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Mid level$101M raised
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$196k–$281k/yr
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Lead Account Executive, Specialisation - Corporate - UKI (Ireland Based)
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Lead Account Executive, Specialisation - Corporate - DACH (Germany Based)
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Customer Success Manager, 1:Few (Trilingual in English, Spanish & Portuguese)
Colombia · Remote OK
Mid level$101M raised
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$96800k–$145200k/yr
Full-time
Posted 8d ago
~40 hrs/week
Remote in Colombia
Responsibilities
Manage a high-volume book of business to drive successful renewals and protect customer retention. This involves identifying health risks, leading commercial negotiations, and ensuring contract accuracy throughout the lifecycle.
Requirements
Requires 1-3 years of experience in Customer Success, Contract Management, or a similar SaaS role. Candidates must be comfortable leading renewal conversations and interpreting customer health metrics to provide actionable recommendations.
Full job description
Resumes MUST be submitted in English.
Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment.
You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment.
What You’ll Do
Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
Lead renewal and commercial conversations, including negotiation and documentation of outcomes
Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems
What You’ll Bring
Required Qualifications
1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
Comfort leading customer conversations involving renewals, negotiation, or complex topics
Ability to diagnose customer goals and challenges and provide clear, structured recommendations
Strong written and verbal communication skills, especially in renewal and contract-related discussions
Ability to manage multiple customer engagements in a high-volume, fast-paced environment
Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
Ability to learn software quickly and coach customers toward effective product adoption
Nice-to-Have Qualifications
Prior experience owning renewals or commercial conversations
Familiarity with scaled customer success or usage-based risk models
Exposure to inbound marketing, sales, or business operations concepts
Experience working with CRM-driven workflows or automation
We know theconfidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Related keywords
HubSpotSaaSRenewalsContract ManagementCustomer SuccessAccount ManagementNegotiationCRMQuote-to-CashCustomer Health MetricsInbound MarketingBusiness OperationsAutomationAI-enabled WorkflowsRetention
The agentic customer platform to scale your business.
Industry
Software Development
Company size
5,001-10,000 employees
Founded
2006
Headquarters
Cambridge, Massachusetts
LinkedIn followers
1,722,822
Total funding
$101M
HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a flexible company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, Ghent, London, Madrid, Paris, San Francisco, Singapore, Sydney, Tokyo and Toronto.
To learn more about HubSpot, visit www.hubspot.com and to join our team, visit www.hubspot.com/careers
Offices: 2 Canal Park, Cambridge, Massachusetts 02141, US · 1 Sir John Rogerson's Quay, Dublin, County Dublin D02 CR67, IE · 60 Anson Road, Mapletree Anson #10-03, Downtown Core, Central Singapore Community Development Council 079914, SG · 20 Hunter St, Sydney, New South Wales 2000, AU · 4-1 Marunouchi, Chiyoda City, Tokyo, 100-6390, JP
inbound marketingmarketinginternet marketingonline marketingweb marketingsoftwarebloggingSEOmarketing automationsocial media
The agentic customer platform to scale your business.
Industry
Software Development
Company size
5,001-10,000 employees
Founded
2006
Headquarters
Cambridge, Massachusetts
LinkedIn followers
1,722,822
Total funding
$101M
HubSpot is a leading agentic customer platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers.
HubSpot's award-winning culture has been recognized by Glassdoor, Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code.
HubSpot is a flexible company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Amsterdam, Berlin, Bogota, Dublin, Ghent, London, Madrid, Paris, San Francisco, Singapore, Sydney, Tokyo and Toronto.
To learn more about HubSpot, visit www.hubspot.com and to join our team, visit www.hubspot.com/careers
Offices: 2 Canal Park, Cambridge, Massachusetts 02141, US · 1 Sir John Rogerson's Quay, Dublin, County Dublin D02 CR67, IE · 60 Anson Road, Mapletree Anson #10-03, Downtown Core, Central Singapore Community Development Council 079914, SG · 20 Hunter St, Sydney, New South Wales 2000, AU · 4-1 Marunouchi, Chiyoda City, Tokyo, 100-6390, JP
inbound marketingmarketinginternet marketingonline marketingweb marketingsoftwarebloggingSEOmarketing automationsocial media