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Full-time
Posted 34d ago
~40 hrs/week
Responsibilities
Supervise housekeeping staff to ensure high standards of cleanliness in guest rooms and public areas while managing supplies and inventory. Handle guest requests and implement safety and emergency procedures to protect hotel assets and guests.
Requirements
Candidates must be able to communicate effectively in English and possess a professional demeanor. Physical ability to lift up to 100 lbs and move throughout the building is required.
Full job description
JOB OVERVIEW: Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
REPORTS TO: Executive Housekeeper
ESSENTIAL JOB FUNCTIONS:
Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete their individual tasks if situation demands.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Related keywords
HousekeepingHospitalityGuest SatisfactionTurndown ServiceSanitation StandardsInventory ControlLost and FoundSafety and SecurityStaff ManagementHotel Operations
Texas Hill Country Oasis on the shores of Lake LBJ
Industry
Hospitality
Company size
501-1,000 employees
Founded
1971
Headquarters
Horseshoe Bay, TX
LinkedIn followers
5,772
Horseshoe Bay Resort is Texas’ premier full-service AAA four-diamond and Conde Nast Readers' Choice award-winning golf resort located on the shores of Lake LBJ only 45-minutes Northwest of Austin, Texas. The 400-room resort is located in the Heart of the Texas Hill Country Wine Region with more than 30 wineries located within 90-minutes of the property.
With more than 100,000 square feet of meeting space and picturesque waterfront venues, the resort is renown for destination meetings and weddings throughout the year.
The resort host several major events each year including the annual Beer By The Bay Country Music Festival, the Wine Dine and Jazz Festival and the annual Big & Bright - a Hill Country Holiday.
For reservations call 877-611-0112 or for meeting and wedding information call 830.598.7880.
Offices: 200 Hi Circle N, Horseshoe Bay, TX 78657, US
GolfLeisure Recreation & Family ActivitiesAccommodationsFood & BeverageGroupsMeetings & WeddingsResidential Real EstateMembershipLakeResort
Texas Hill Country Oasis on the shores of Lake LBJ
Industry
Hospitality
Company size
501-1,000 employees
Founded
1971
Headquarters
Horseshoe Bay, TX
LinkedIn followers
5,772
Horseshoe Bay Resort is Texas’ premier full-service AAA four-diamond and Conde Nast Readers' Choice award-winning golf resort located on the shores of Lake LBJ only 45-minutes Northwest of Austin, Texas. The 400-room resort is located in the Heart of the Texas Hill Country Wine Region with more than 30 wineries located within 90-minutes of the property.
With more than 100,000 square feet of meeting space and picturesque waterfront venues, the resort is renown for destination meetings and weddings throughout the year.
The resort host several major events each year including the annual Beer By The Bay Country Music Festival, the Wine Dine and Jazz Festival and the annual Big & Bright - a Hill Country Holiday.
For reservations call 877-611-0112 or for meeting and wedding information call 830.598.7880.
Offices: 200 Hi Circle N, Horseshoe Bay, TX 78657, US
GolfLeisure Recreation & Family ActivitiesAccommodationsFood & BeverageGroupsMeetings & WeddingsResidential Real EstateMembershipLakeResort