Toronto, Ontario, Canada · Hybrid
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’r…
Skills: Credit adjudication, Mortgage underwriting, Risk management, Financial analysis, Regulatory compliance
Toronto, Ontario, Canada · Hybrid
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’r…
Skills: Financial reporting, General ledger, Month-end close, IFRS, Workday
Toronto, Ontario, Canada · Hybrid
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’r…
Skills: Brand marketing, Brand strategy, Campaign management, Strategic planning, Project management
Vancouver, British Columbia, Canada · Remote Solely
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’r…
Skills: Customer Service, Communication Skills, Critical Thinking, Mortgage Servicing, Call Center Operations
Toronto, Ontario, Canada · Hybrid
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’r…
Skills: Customer Insights, Market Research, Voice of the Customer, CX Analytics, Research Platforms
Toronto, Ontario, Canada · Hybrid
WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’r…
Skills: Financial Planning & Analysis, Budgeting, Forecasting, Financial Modeling, Variance Analysis
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The underwriter is responsible for independently adjudicating residential mortgage applications by assessing borrower creditworthiness and property risk. They must manage the underwriting pipeline while ensuring compliance with regulatory standards and internal risk policies.
Candidates must have deep experience in credit and mortgage underwriting, including the ability to handle complex and non-standard files. Strong verbal and written communication skills are required, with a preference for bilingual proficiency in English and French.
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
The underwriter is accountable for independently adjudicating residential mortgage applications by assessing borrower creditworthiness, property and collateral risk, and overall file integrity in accordance with approved credit policy, underwriting guidelines, and delegated lending authority. The role ensures sound and well-documented credit decisions, timely file turnaround, and compliance with regulatory, audit, and internal risk standards while supporting the Bank’s risk appetite and business objectives.
Credit Adjudication & Risk Management
Review and decision mortgage applications within delegated lending authority
Balance risk and opportunity by structuring solutions that meet client needs while maintaining policy adherence
Ensure underwriting decisions are complete, accurate, meet established quality standards and regulatory expectations
Escalate suspicious or material risk concerns to management in accordance with Bank requirements.
Assess borrower, property, and collateral risk using a holistic, risk‑based approach to support prudent lending decisions.
Identify, evaluate, document, and escalate exceptions in accordance with established approval protocols.
Manage underwriting pipeline while consistently meeting service level expectations and quality standards.
Maintain thorough and accurate system documentation, including decision rationale, conditions, and escalation records.
Identify process inefficiencies and propose practical improvements to enhance turnaround times and consistency
Maintain knowledge of products, policies, underwriting guidelines, and regulatory expectations to support consistent decision‑making and stakeholder confidence
Work collaboratively with internal and external partners (e.g., Sales, Fulfillment, Risk,) to resolve issues and support sound credit outcomes
Build and maintain effective working relationships with Brokers, Sales, Risk, and internal partners
Provide clear, timely, and professional communication on credit decisions, conditions, and risk considerations.
Support a strong risk culture by modeling disciplined underwriting practices and consistent application of policy.
Deep experience in credit and mortgage underwriting, including complex and non-standard files
Proven ability to exercise delegated lending authority and apply sound credit judgment
Ability to influence outcomes through expertise, collaboration, and clear credit rationale
Strong verbal and written communication skills (Bilingual in English and French preferred)
Ability to work independently and collaboratively within a team while effectively managing time, priorities, and workload
Good understanding of the residential real estate market, real estate market trends, and industry lending practices
Excellent computer skills – Microsoft Office (Outlook, Word, Excel)
Hybrid office environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer-Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
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Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
Unlock the wealth you've worked so hard to build. Discover the CHIP Reverse Mortgage - for Canadian homeowners 55+.
HomeEquity Bank (HEB) is Canada’s original and leading national provider of reverse mortgages, with over 40 years of service. HEB is the only federally regulated bank specialized for Canadians 55 and better. With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to use what they’ve built to live well, help their family, or plan their legacy by providing a secure way to access equity from their most strategic investment – their home.
Offices: 200 Bay St. South Tower, 3500, Toronto, Ontario, Canada M5J 2T6, CA
Unlock the wealth you've worked so hard to build. Discover the CHIP Reverse Mortgage - for Canadian homeowners 55+.
HomeEquity Bank (HEB) is Canada’s original and leading national provider of reverse mortgages, with over 40 years of service. HEB is the only federally regulated bank specialized for Canadians 55 and better. With its flagship product, the CHIP Reverse Mortgage, HomeEquity Bank empowers Canadians 55+ to use what they’ve built to live well, help their family, or plan their legacy by providing a secure way to access equity from their most strategic investment – their home.
Offices: 200 Bay St. South Tower, 3500, Toronto, Ontario, Canada M5J 2T6, CA
