Grapevine, Texas, United States · On-site
Purpose: The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensur…
Skills: P&L Management, Staffing and Deployment, Team Leadership, Operational Management, Inventory Management
Village of South Floral Park, New York, United States · On-site
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Order Picking, Pricing Product, Inventory Management, Loading and Unloading, Stock Replenishment
Tampa, Florida, United States · On-site
Summary: The Station Attendant is responsible for performing a variety of duties within a fast food establishment which may include cleaning the food or stock areas, assisting in the kitchen area, and maintaining invento…
Skills: Customer Service, Cash Handling, Cleaning, Inventory Management, Stocking
SeaTac, Washington, United States · On-site
$25/hr–$28/hr
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: General accounting, Accounts receivable, Accounts payable, Payroll processing, Bank reconciliation
New Windsor, New York, United States · On-site
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Stock replenishment, Inventory management, Order picking, Pricing, Loading and unloading
Richmond, California, United States · On-site
Opportunity, growth, and meaningful rewards! We offer: Medical Benefits Generous paid time off (vacation, flex or sick) Holiday pay *Tuition reimbursement Employee discounts across all company brands Employee assistance …
Skills: Customer service, Cash handling, Inventory management, Stock replenishment, Time management
Boston, Massachusetts, United States · On-site
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Customer service, Cash register operation, Cash handling, Loss prevention, Inventory management
Richmond, California, United States · On-site
Opportunity, growth, and meaningful rewards! We offer: Medical Benefits Generous paid time off (vacation, flex or sick) Holiday pay *Tuition reimbursement Employee discounts across all company brands Employee assistance …
Skills: Customer service, Cash handling, Inventory management, Stock replenishment, Time management
Tampa, Florida, United States · On-site
Summary: The Crew Member is responsible for performing a variety of duties within a fast food establishment which may include cleaning the food or stock areas, operating fryers & microwaves, manning food preparation prod…
Skills: Customer Service, Food Preparation, Cleaning, Inventory Management, Cash Handling
Boston, Massachusetts, United States · On-site
$24/hr–$27/hr
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: Restaurant management, Staff supervision, Cash handling, Customer service, HACCP compliance
Richmond, California, United States · On-site
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Employee discounts across all company brands Employee assistance prog…
Skills: Customer service, Sales, Visual merchandising, Inventory management, Cash handling
Dallas, Texas, United States · On-site
$23/hr–$26/hr
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Human resources administration, Recruitment, Employee relations, Training delivery, HRMS systems
Charlotte, North Carolina, United States · On-site
$21/hr
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: Driving, Inventory management, Warehouse operations, Order processing, Safety compliance
Indianapolis, Indiana, United States · On-site
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: Warehouse management, Stock management, Inventory control, Receiving, Merchandise handling
Dallas, Texas, United States · On-site
$16/hr–$18/hr
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: Customer service, Food preparation, Beverage preparation, Cash handling, Cash register operation
Tampa, Florida, United States · On-site
Summary: The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with …
Skills: Food service, Beverage service, Order taking, Customer service, Cash handling
San Jose, California, United States · On-site
$24/hr–$27/hr
Airport Location: San Jose Airport F&B Advertised Compensation: $24.36 to $27.41 Purpose: The purpose of the Manager II (MGRII) position is to assist Branch management in tactically executing complex QSR or Casual Dine o…
Skills: Restaurant management, Staff supervision, Cash handling, Customer service, Inventory management
Boston, Massachusetts, United States · On-site
$65k–$77k/yr
With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company…
Skills: Restaurant management, Staff supervision, Hiring and recruitment, Financial reporting, Operational compliance
New Windsor, New York, United States · On-site
$21/hr–$24/hr
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay *401(k) retirement plan *Company paid life insurance *Tuition reimbur…
Skills: Retail operations, Staff supervision, Customer service, Cash handling, POS systems
Lee County, Florida, United States · On-site
$19/hr–$21/hr
Opportunity, growth, and meaningful rewards! We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) *401(k) retirement plan *Company paid life insurance *Tuition reimbursement Emplo…
Skills: Restaurant management, Staff supervision, Cash handling, Customer service, Inventory management
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Manage a QSR restaurant or cluster of points-of-sale to ensure high operational and financial standards. Responsible for staffing, P&L success, product availability, and maintaining brand and safety compliance.
Requires 3 years of restaurant P&L management experience and 5-7 years of overall working restaurant experience. Must demonstrate strong team management skills and the ability to handle multiple concurrent priorities.
Purpose:
The purpose of the General Manager I (GM) position is to manage a QSR restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with Sales of generally up to $5M. The GM ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgement to make great leadership decisions and is responsible for the overall success of the restaurant.
Essential Functions:
Open and Close
• Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
Staffing/Deployment
• Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives
• Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility.
• Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered
• Provides restaurant staff(s) with consistent support, coaching and encouragement necessary to achieve business goals
• Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the unit. Promotes HMSHost as an employer of choice within the local community
• Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant
• Ensures on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes
• Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives.
• Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials; supports company recognition initiatives and develops and implements plans that will motivate team.
• Accepts, understands, adopts, trains and champions all Employee Engagement behaviors
• Ensures that the company has most current contact information for all associates working in the restaurant.
Product Availability/Working Equipment
• Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
• Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues/product availability.
• Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.
• Monitors and maintains restaurant equipment, schedules routine service or repairs as needed.
• Participates and manages company response to NSF and other audits
• Minimizes waste, records as needed and participates in food donation program.
Brand Knowledge/Proficiency
• Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
• Embraces technology and inspires employees to understand and adopt new technologies implemented by the company
• Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
• Develops and implements creative strategies to increase revenue
Visual/Vibe/Appeal
• Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale
• Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
• Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
• Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.
Safety
• Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
• Holds Managers accountable for ensuring all safety standards are understood and followed
• Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
• Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
Reporting relationship and other important information
• The GMI position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
• The position typically reports to the Director of Operations, or an intermediate zone, cluster or area leader within the assigned location.
• The GMI position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor restaurant associates’ work activities during these different days and times.
Minimum Qualifications, Knowledge, Skills, and Work Environment:
• GMIs must have documented and demonstrated skills managing the types of restaurants (QSR, Casual Dine, Full Service, similar complexity, Union and Non-Union, etc.) to which the role is assigned, to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned. Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful.
• Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles
• Demonstrates team management, delegation and issue resolution skills and the ability to manage multiple and concurrent priorities
• Demonstrates knowledge of HMSHost policies and products, service, quality, equipment and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals
Additional Information:
To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/
Equal Opportunity Employer (EOE)
Minority/Female/Disabled/Veteran (M/F/D/V)
Drug Free Workplace (DFW)
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further. For careers, text HMSHost to 97211 or visit us at careers.hmshost.com
HMSHost is recognized by the industry as the leader in travel dining with awards such as Restaurateur with the Highest Regard for Customer Service and Best Brand Restaurateur for Shake Shack by Airport Experience News. USA Today 10Best Readers’ Choice Travel Awards gave first place honors to both of HMSHost’s Whisky River locations at Charlotte Douglas International Airport and Raleigh-Durham International Airport. ACI-NA, the trade association representing commercial service airports in the United States and Canada, recognized HMSHost with the 2020 Inclusion Champion Award, for leadership and achievement in the ongoing inclusion of business and workforce diversity, outreach, and advocacy. The company also creates original award-winning events and campaigns including Airport Restaurant Month, Channel Your Inner Chef live culinary contest, 1,000 Acts of Kindness, and Eat Well. Travel Further. For careers, text HMSHost to 97211 or visit us at careers.hmshost.com
