Jobs at Tennessee Theatre (Now Hiring) — 3 open

FRONT OF HOUSE COORDINATOR (PART-TIME)

REPORTS TO: Director of Audience Services

SUPERVISORY RESPONSIBILITIES: None
FLSA Status: Non-Exempt; Part-Time
DEPARTMENT: Audience Services
LOCATION: On-site, Knoxville, TN

JOB SUMMARY:

The Part-Time Front of House Coordinator plays a pivotal role in orchestrating seamless events within the Historic Tennessee Theatre, a vibrant theatre and concert venue. The individual in this role ensures exceptional experiences for patrons, artists, and other stakeholders through utilizing superior customer service skills with all internal and external audiences. The Part-Time Front of House Manager supports all guests attending events, providing a consistent level of superior service that enhances their entertainment experience. The individual in this role is an ambassador of Tennessee Theatre values and is an active mentor for part-time staff. The ideal candidate will possess a demonstrated knowledge of front of house and guest experience management and a commitment to anticipating and de-escalating conflicts, managing emotionally charged situations, crowd control of over 1600 persons, and responding to and appropriately handling potential emergencies (medical, fire, security, etc.). 
 

ESSENTIAL DUTIES & RESPONSIBILITIES:

KNOWLEDGE, SKILLS, & ABILITIES: 

• Good teamworking and interpersonal skills: Ability to build effective relationships with a wide range of people.
• Good time management and organizational skills: Ability to multitask, prioritize and problem-solve.
• Motivation: Ability to self-motivate, use own initiative, and maintain attention to detail while working under pressure and meeting strict deadlines.
• Independence: Ability to work independently and to carry out assignments with minimum supervision
• Accuracy: Ability to be detail-oriented and accurate
• Confidentiality: Ability to identify and maintain confidential information
• Communication: Ability to communicate clearly, concisely, and accurately, orally and in writing (emails and texts) with various individuals and groups.

COMPETENCIES

PHYSICAL REQUIREMENTS: 

• Mobility and Dexterity: Employee is regularly required to stand; walk, use hands and fingers to handle or feel objects, tools, or controls. Ability to enter text or data into a computer or other machine by means of a traditional keyboard.
• Hearing: Ability to hear clearly in different environments, including in person, by phone, and over other sounds to understand, and distinguish speech and/or other sounds.
• Vision: Clarity of vision at approximately 20 inches or less, including use of computers.
   

EDUCATION AND EXPERIENCE:

ABOUT THE TENNESSEE THEATRE

The Tennessee Theatre is an ornate, 1600-seat historic movie palace fully renovated into a multi-purpose performing arts venue. With over 220 booked days, it hosts more than 175 events annually, ranging from touring concerts, comedy, and Broadway; resident symphony, opera, and jazz performances; classic movies; children and family events; patron events; and private rental events. It is a treasured architectural landmark, a cultural cornerstone of the region, and an entertainment destination beloved by generations of audiences. The HTTF mission is to preserve, maintain, and operate the Official State Theatre of Tennessee as an arts and entertainment cornerstone for the cultural enrichment and enjoyment of all.

The Theatre has recently acquired and renovated a neighboring building (24,000 sf spread over seven levels) that is physically connected to the Theatre building and used primarily to enhance and expand Theatre programming (pre- and post-show receptions, private intermission lounges, rehearsal and educational spaces, and more) as well as additional private rental use. The new spaces are complete, and full activation of this building is expected in 4Q 2026.

The Historic Tennessee Theatre Foundation is committed to creating a welcoming and inclusive environment for all individuals. We celebrate diversity and are dedicated to fostering an atmosphere free from discrimination. We believe this enriches our organization and enhances our ability to fulfill our mission. Discrimination in any form is not tolerated, and we encourage all qualified individuals to apply for opportunities with us.

DISCLAIMER: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. This job description does not in any way constitute a contract or guarantee of employment.