Southborough, Massachusetts, United States · On-site
$85k–$90k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Commercial Lines Account Management, Policy Interpretation, Relationship Building, Renewal Management, Risk Control
United States · Remote OK
$70k–$85k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Carrier Integrations, Benefits Administration, Employee Navigator, API, EDI
Roseland, New Jersey, United States · On-site
$60k–$65k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Relationship Building, Client Advocacy, Strategic Thinking, Problem Solving, Account Management
Reese, Michigan, United States · On-site
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Customer Service, Phone Systems, Organization, Microsoft Office, Word Processing
United States · Remote Solely
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Open Enrollment Configuration, Case Management, Microsoft Bookings, Microsoft Teams, Microsoft Outlook
Putnam, Connecticut, United States · On-site
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Verbal Communication, Customer Service, Microsoft Outlook, Calendar Management, Data Entry
Farmington, Connecticut, United States · Hybrid
$70k–$75k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Client Relationship Management, Benefits Administration, Renewal Cycle Management, Carrier Relations, Proposal Preparation
Needham, Massachusetts, United States · Hybrid
$100k–$130k/yr
<p><strong>Grants & Operations Manager</strong><br>Needham, MA (Hybrid)</p><p>Our client, Trefler Foundation, is a Boston-area philanthropic organization established in 1997 by Pam and Alan Trefler. The Foundation su…
Skills: Grants Management, Foundant GMS, Project Management, Data Analysis, Workflow Optimization
Claremont, New Hampshire, United States · On-site
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Account Management, Customer Service, P&C Insurance, Interpersonal Communication, Question-Based Selling
Boston, Massachusetts, United States · On-site
$110k–$125k/yr
<p><strong>Investor Relations Associate</strong><br>Boston, MA </p><p>Beacon Capital Partners is seeking an Investor Relations Associate to join their Investor Relations Team. This role offers a unique opportunity to sup…
Skills: Investor Relations, Financial Analysis, CRM Management, Capital Raising, Investment Reporting
Uniondale, New York, United States · On-site
$75k–$85k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Customer Service, Administrative Support, Policy Processing, Underwriting Support, Insurance Documentation
United States · Remote Solely
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Appointment Scheduling, Customer Service, Data Entry, Microsoft Office, AMS360
Keene, New Hampshire, United States · On-site
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Claims Management, Risk Control, Insurance Consulting, OSHA Standards, Workplace Safety
Cranston, Rhode Island, United States · Hybrid
Grow with Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Contract Drafting, Contract Negotiation, Compliance Management, Legal Analysis, Problem Solving
Hunt Valley, Maryland, United States · Remote OK
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Employee Benefits Administration, Client Service, Account Support, Implementation Process, RFP Preparation
Spring, Texas, United States · On-site
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Account Management, Customer Service, P&C Insurance, Relationship Management, Policy Servicing
Roseland, New Jersey, United States · On-site
$80k–$100k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Client Relationship Management, High-Net-Worth Client Servicing, Interpersonal Communication, Organization, Multi-tasking
Warwick, Rhode Island, United States · On-site
$41k–$52k/yr
<p><strong>Sales Associate | Warwick, RI</strong></p><p>Join a team that helps people relax, recharge, and enjoy their space a little more. New England Spas is looking for an upbeat and motivated <strong>Sales Associate<…
Skills: Consultative Sales, Customer Relationship Management, Lead Follow-up, Microsoft Office, Retail Operations
Williston Park, New York, United States · On-site
$70k–$80k/yr
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: Customer Service, Personal Insurance Management, Policy Administration, Client Relationship Management, Time Management
United States · Remote OK
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is current…
Skills: MTRS Reporting, ADP, Pensionable Earnings Calculation, 401(k) Processing, 403(b) Processing
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The Account Manager serves as the primary communication conduit for commercial clients, handling day-to-day correspondence and policy changes. They are responsible for managing the entire policy renewal process, including marketing submissions and quality checking renewals.
Candidates should have 3 or more years of experience in commercial lines account management and a MA P & C Producer License. A college degree is preferred along with proficiency in Microsoft Office and Adobe Acrobat Pro.
Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
Be main conduit of communication to insured and handle day-to-day correspondence with client (email, phone) for commercial accounts
Use discretion and judgement to interpret policy language and communicate changes in coverage to the insured
Act as the relationship builder with the account
Communicate with carriers and insured to respond to their questions and/or issues
Investigate audit discrepancies and explain them to insured and/or producer
Understand the insured’s business/operations
Process policy changes as directed by producer or insured. Review endorsement documents issued by carrier for accuracy and forward to insured
Communicate risk control recommendations from carrier to the insured, follow-up with insured on completion and update carrier
Take responsibility for managing all aspects of the policy renewal process and communicate the requirements to both the insured and producer
Prepare renewal marketing submissions and supplemental information needed for producers and insureds as needed.
Market renewals when requested/needed
Update producer as necessary, but minimally at renewal time
Quality check all renewals – advise producer of material changes found on renewals or differences between quotes and policies and endorsements
Invoice all agency-bill policies ensuring the correct commission splits are entered in the agency management system
Monitor billing and cancellation status of accounts
Generate proof of insurance upon request on behalf of the insured
Use discretion and judgement to direct processing tasks to Account Technicians
Document all correspondence regarding the account in agency management system
Any other function as established/directed by management
Qualifications:
College degree preferred.
3 or more years' experience in commercial lines account management
MA P & C Producer License
Good working knowledge of Microsoft Windows and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro, and Microsoft Outlook
Ability to quickly learn and adapt to new technology and software
Ability to respond promptly and efficiently to requests from clients and internal team members
Prepare professional form letters, write clearly, edit work for spelling and grammar, ability to read and interpret written information
Ability to work independently and manage multiple projects simultaneously.
Benefits:
Compensation: $85,000-$90,000/yr.
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!
The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.
Your challenges, our solutions
It's Personal. It's Business. At Hilb Group, we believe strong relationships drive exceptional results. As a Top 25 middle-market independent insurance broker, we combine the resources, expertise, and market access of a national firm with the attentive, personalized service of a local agency. Partners Together. Endless Possibilities. Founded in 2009, Hilb Group provides property & casualty insurance, employee benefits, retirement services, and risk management solutions to businesses and individuals across the United States. With over 2,600 associates and experience spanning more than 30 industry specialties, we help clients navigate complexity, manage risk, and seize opportunities with confidence. Our people are our greatest strength. Guided by our core values of trust, passion, integrity, and growth, we build lasting partnerships and deliver customized solutions tailored to each client's unique needs. Whether you're looking for strategic risk management, employee benefits solutions, retirement planning expertise, or comprehensive insurance services, Hilb Group is committed to helping you achieve your goals—because at Hilb Group, it's personal, and it's business.
Offices: 6802 Paragon Pl, Suite 200, Richmond, Virginia 23230, US
Your challenges, our solutions
It's Personal. It's Business. At Hilb Group, we believe strong relationships drive exceptional results. As a Top 25 middle-market independent insurance broker, we combine the resources, expertise, and market access of a national firm with the attentive, personalized service of a local agency. Partners Together. Endless Possibilities. Founded in 2009, Hilb Group provides property & casualty insurance, employee benefits, retirement services, and risk management solutions to businesses and individuals across the United States. With over 2,600 associates and experience spanning more than 30 industry specialties, we help clients navigate complexity, manage risk, and seize opportunities with confidence. Our people are our greatest strength. Guided by our core values of trust, passion, integrity, and growth, we build lasting partnerships and deliver customized solutions tailored to each client's unique needs. Whether you're looking for strategic risk management, employee benefits solutions, retirement planning expertise, or comprehensive insurance services, Hilb Group is committed to helping you achieve your goals—because at Hilb Group, it's personal, and it's business.
Offices: 6802 Paragon Pl, Suite 200, Richmond, Virginia 23230, US
