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Join the global leader in responsible marketing activation services At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. …
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Join the global leader in responsible marketing activation services At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. …
Join the global leader in responsible marketing activation services At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. …
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Join the global leader in responsible marketing activation services At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. …
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Join the global leader in responsible marketing activation services At HH Global, we help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation. …
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Full-time
Posted 10d ago
~40 hrs/week
Responsibilities
The Account Manager is responsible for managing client relationships, delivering print projects to specification, and ensuring contractual SLAs are met. They will also oversee budgets, P&L performance, and identify new business opportunities while coordinating with suppliers and internal teams.
Requirements
Candidates must have significant experience in print management, print procurement, and account management within a contracted environment. Strong commercial awareness, technical print knowledge, and the ability to manage multiple projects simultaneously are essential for this role.
Full job description
Purpose of the Job
As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.
The Account Manager is required to remain in contact with both suppliers and clients and is responsible for taking ownership of the relationships and developing them further. The Account Manager is required negotiate costings and timescales for each job and selecting the most appropriate supplier.
Key Responsibilities
Provide technical input and advice on print projects as required.
Take briefs from the client including full specification details and deadline dates and manage from start to finish.
Suggest alternative options and innovation where possible.
Produce detailed specifications for internal and external clients based on client knowledge.
Brief suppliers on client requirements.
Deliver a high level of customer service.
Monitor projects to ensure they are delivered to specification and on time.
Ensure activity is recorded using the designated company tools.
Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments.
Implement new methods and procedures as required.
Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.
Ensure invoicing procedures are followed.
Able to attend meetings away from the client site as required.
Press passing when required and often out of normal working hours.
Work with Clients to identify new business opportunities.
Agree and manage budgets and P+L’s.
Ensure profit is maximised through analysis of performance.
Deliver services to meet and exceed contracted SLA’s.
Manage and monitor objectives to meet key business drivers.
Ensure compliance with Regulatory and Company policies.
Measure customer satisfaction and take appropriate action.
Knowledge, Skills + Experience
Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
Experience in a client facing role is essential.
Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
POS conceptual experience.
Previous experience working in print/ print management/ print buying/ marketing print procurement essential.
Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
Leadership and management experience is desirable.
Numerate with a strong commercial understanding.
Ability to manage multiple projects simultaneously.
Strong time management and prioritisation skills.
Able to prioritise workload in a high energy environment.
Has a high level of technical print knowledge with detailed understanding of different techniques.
Experienced and confident with press passing.
Is professional, courteous and calm under pressure.
Has a project management mind-set.
Process driven, with an eye to sales and business development.
Approachable and confident to offer advice in meetings.
Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
Knowledge of Microsoft office and Google Apps is preferred but not essential.
HH Global is the global leader in tech-enabled creative production and procurement.
With more than 4,500 team members, 26 creative studios and over 5,800 strategic supplier partners present in 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Visit https://www.hhglobal.com/ to learn more.
Offices: Heron Tower, 110 Bishopsgate, London, EC2N4AY, GB · 203 N La Salle St, Chicago, Illinois 60601, US · Av. P.º de la Reforma 350, Juárez, Cuauhtémoc, Ciudad de México, 06600, MX · Level 15, Plaza 228, 228 Wan Chai Road, Wan Chai, Hong Kong S.A.R., HK
HH Global is the global leader in tech-enabled creative production and procurement.
With more than 4,500 team members, 26 creative studios and over 5,800 strategic supplier partners present in 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Visit https://www.hhglobal.com/ to learn more.
Offices: Heron Tower, 110 Bishopsgate, London, EC2N4AY, GB · 203 N La Salle St, Chicago, Illinois 60601, US · Av. P.º de la Reforma 350, Juárez, Cuauhtémoc, Ciudad de México, 06600, MX · Level 15, Plaza 228, 228 Wan Chai Road, Wan Chai, Hong Kong S.A.R., HK