Pristina, Kosovo · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Google Workspace Administration, Slack Management, ISO27001, Networking Fundamentals, Incident Response
Warsaw, Masovian Voivodeship, Poland · On-site
$10k–$21k/mo
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Google Workspace Administration, Slack Management, ISO27001 Compliance, Enterprise Device Management, Networking Fundamentals
Greater London, England, United Kingdom · Hybrid
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: React, Redux, JavaScript, TypeScript, Frontend Architecture
Pristina, Kosovo · Hybrid
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Infrastructure Architecture, AWS, Kubernetes, Terraform, Python
Greater London, England, United Kingdom · Hybrid
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: AWS, Terraform, Kubernetes, Python, Go
Pristina, Kosovo · Hybrid
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: React, NextJS, GraphQL, gRPC, TypeScript
Pristina, Kosovo · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Ruby, Elixir, GraphQL, TypeScript, Kafka
Warsaw, Masovian Voivodeship, Poland · Hybrid
$25k–$40k/mo
Location: Warsaw, Poland — Onsite (4 days on-site) Contract: B2B · 25–40 k PLN net / month + RSUs The AI-powered OS for beauty, wellness and self-care Fresha is the operating system for the global beauty, wellness and se…
Skills: Ruby, Elixir, GraphQL, TypeScript, gRPC
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Performance Marketing, Paid Search, Paid Social, Budget Forecasting, Data Analysis
Warsaw, Masovian Voivodeship, Poland · Hybrid
$8k–$11k/mo
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: HR Administration, HRIS Management, Data Management, English Proficiency, Process Automation
Milan, Lombardy, Italy · On-site
$35k–$60k/yr
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, Lead Generation, Product Demos, CRM Management, Relationship Building
Madrid, Community of Madrid, Spain · Hybrid
$45k–$50k/yr
El sistema operativo con IA para belleza, bienestar y autocuidadoFresha es el sistema operativo para la industria global de belleza, bienestar y autocuidado, que conecta e impulsa todo, desde salones de belleza y barberí…
Skills: B2B Sales, Lead Generation, Product Demonstrations, Sales Pipeline Management, CRM Documentation
Rome, Lazio, Italy · Remote OK
$35k–$60k/yr
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, Lead Generation, Product Demonstrations, CRM Management, Relationship Building
Rome, Lazio, Italy · Remote OK
$35k–$60k/yr
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, Lead Generation, Product Demonstrations, CRM Management, Relationship Building
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, Lead Generation, Product Demonstrations, CRM Management, Relationship Building
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, Lead Generation, Product Demonstrations, Relationship Building, Sales Prospecting
Turin, Piedmont, Italy · Remote Solely
$35k–$60k/yr
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, SaaS, Online Marketplaces, Payment Platforms, Sales Prospecting
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Account Management, Closing Skills, Negotiation, Data Analysis, Teleprospecting
Greater London, England, United Kingdom · On-site
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: Account Management, Closing Skills, Negotiation, Data Analysis, Tele-prospecting
Turin, Piedmont, Italy · Remote Solely
$35k–$60k/yr
The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbe…
Skills: B2B Sales, Business Development, Sales Prospecting, CRM, Lead Generation
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The role is responsible for maintaining a reliable IT infrastructure and ensuring compliance with ISO27001 security standards for a global workforce. Key duties include managing hardware deployment, employee onboarding/offboarding, and optimizing IT system performance across multiple sites.
Candidates need 3+ years of experience in IT operations, specifically with Google Workspace and Slack administration in a fast-growing tech environment. Proficiency in automation tools, AI, and a strong understanding of information security frameworks are essential.
About Fresha
Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Given our exciting and progressive growth plans, we are seeking an exceptional Senior IT Operations Engineer to join our global business.
Reporting directly to the IT Manager and working collaboratively with the Security and Compliance teams, you will be accountable for enabling our international workforce to perform their jobs effectively through reliable IT infrastructure and support, and for ensuring compliance with company and security standards at Fresha.
This is a great opportunity for someone looking to work in a fast-paced, dynamic environment who enjoys working autonomously, likes taking on challenges, and wants to make a meaningful impact.
To foster a collaborative environment that thrives on face-to-face interactions and teamwork, this role will be based in our office 5 days per week in Prishtina, Kosovo.
Location: Ramiz Sadiku Complex, Prishtina, Floor 5, Entry C31B, 10020, Kosovo, 812148519 — Onsite (5 days on-site)
Support and maintain our ISO27001-certified environment, ensuring continuous compliance
Support employee onboarding and offboarding processes, including device setup and account management.
Manage global laptop deployment and hardware provisioning for employees worldwide.
Maintain network connectivity and infrastructure across multiple sites
Assist with security investigations and incident response activities
Resolve IT issues and provide technical support within office environments
Collaborate closely with security, compliance, and other technical teams
Coordinate with vendors and suppliers to procure office technology and IT equipment
Establish and maintain meeting room technology standards across all locations
Monitor and optimise IT systems' performance and reliability
Maintain documentation of IT processes, procedures, and inventory
This list is not exhaustive, and there may be other activities you are required to deliver.
3+ years of experience in IT operations or similar technical role
Experience with Google Workspace administration and Slack management
Experience in fast-growing technology companies
Ability to code and use AI tools extensively for automation and efficiency
Strong understanding of information security frameworks, particularly ISO27001
Knowledge of networking fundamentals and troubleshooting
Familiarity with security tools and incident response procedures
Experience supporting remote and hybrid work environments
Strong vendor management and procurement skills
Excellent problem-solving and communication abilities
Ability to work across multiple time zones and support global operations
Comfortable using scripting and AI tools to automate routine tasks and improve efficiency
Experience with enterprise device management and deployment at scale
Experience administering GitHub
Experience with cloud platforms (AWS, Azure, GCP)
Knowledge of compliance frameworks beyond ISO27001
At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.
Screen call - Video call with a member from the Talent Team - 30 - 60 minutes
1st stage - Technical Video interview with our VP of Security, IT & Compliance/IT Manager,
2nd stage - Technical Video interview with our VP of Security, IT & Compliance, or IT Manager, plus a member of the engineering team - Up to 1 hour
Final stage - Video call with our CTO - up to 1 hour, followed by 30 minutes hangout meeting with our Head of Talent
We aim to complete the entire interview process and deliver feedback within 4 weeks.
Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe.
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Connecting the world to beauty and wellness.
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide. For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions. Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth. Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience. Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
Offices: London, England EC2A 2 AP UK, GB · 555 Burrard St, Vancouver, British Columbia V7X 1M8, CA · 85 Broad St, New York, 10004, US · Herengracht 551, Amsterdam, North Holland 1017 BW, NL · Aleje Jerozolimskie 81, Warsaw, Mazowieckie, PL
Connecting the world to beauty and wellness.
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide. For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions. Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth. Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience. Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
Offices: London, England EC2A 2 AP UK, GB · 555 Burrard St, Vancouver, British Columbia V7X 1M8, CA · 85 Broad St, New York, 10004, US · Herengracht 551, Amsterdam, North Holland 1017 BW, NL · Aleje Jerozolimskie 81, Warsaw, Mazowieckie, PL
