Dubai, Dubai, United Arab Emirates · On-site
JOB TITLE: LEARNING & DEVELOPMENT MANAGER REPORTS TO: HR DIRECTOR LOCATION: DUBAI HEAD OFFICE ORGANISATION UNIT: HUMAN RESOURCES SCOPE OF JOB: Assume responsibility for setting the Learning & Development direction HME to…
Skills: L&D Strategy, Talent Development, Management Development, Needs Analysis, Instructional Design
Paris, Ile-de-France, France · On-site
Hermès offre aujourd’hui une plateforme e-commerce dans 36 sites et propose ainsi à ses clients un parcours de vente omnicanal. Pilotée de manière agile, cette plateforme s’inscrit dans un programme stratégique et intern…
Skills: Email Marketing, CRM Management, HTML, Photoshop, Microsoft Office
Paris, Ile-de-France, France · On-site
Hermès Distribution France, réseau Retail animé par les marchands d’Hermès au service de nos clients, est une division d’Hermès Sellier constituée d’un réseau de 20 magasins répartis sur le territoire français et 1 site …
Skills: Sales, Customer Experience, Client Relationship Management, English Proficiency, Digital Tool Proficiency
Nantes, Pays de la Loire, France · On-site
Hermès Distribution France, réseau retail animé par les marchands d’Hermès au service de nos clients, est une division d’Hermès Sellier constituée d’un réseau de 23 magasins répartis sur le territoire français et 1 site …
Skills: Sales, Customer Experience, Client Relationship Management, English Proficiency, Digital Tool Proficiency
New York, New York, United States · On-site
$145k–$155k/yr
The Team: The Store Planning & Facilities team is responsible for the document development and construction of all new stores, office and auxiliary real-estate initiative for Hermès in the Americas region. Our mission is…
Skills: Construction Management, Project Management, Budget Tracking, Stakeholder Communication, Design Execution
Dayton, New Jersey, United States · On-site
$92k–$113k/yr
The Team: The Dayton Distribution and Service Center supports E-commerce, Retail and Wholesale businesses for Hermès in the US. As a service center, we are considered the backbone of the company, providing services to al…
Skills: Logistics Operations, Staff Management, Ecommerce, Inventory Control, Continuous Improvement
New York, New York, United States · On-site
$28/hr–$33/hr
The Team: The eCommerce team oversees all aspects of the Hermès.com business while supporting omnichannel services as a cross-functional member within the Hermès corporate & retail network. The team deploys digital initi…
Skills: Digital Strategy, Ecommerce Merchandising, Data Reporting, Inventory Management, Market Trend Analysis
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Responsibilities COORDINATION AND FOLLOW-UP OF CUSTOMER SERVICES Manage services to customers in store and coming from contact center (e.g. customer contact, complaints handling, follow-up in relevant store it tools, etc…
Skills: Customer Service, Administrative Support, Store Planning, Stock Control, Complaint Handling
Tainan City, Tainan, Taiwan · On-site
Responsibilities: •Responsible for all sales activities in store within Hermès standards of image and services worldwide •Including identifying customers’ needs, developing client relationships, sales, and delivering pos…
Skills: Sales, Customer Relationship Management, Luxury Retail, Customer Service, Inventory Management
Kaohsiung City, Kaohsiung, Taiwan · On-site
Responsibilities: •Responsible for all sales activities in store within Hermès standards of image and services worldwide •Including identifying customers’ needs, developing client relationships, sales, and delivering pos…
Skills: Sales, Customer Relationship Management, Luxury Retail, Customer Service, Inventory Management
Beverly Hills, California, United States · On-site
$24/hr–$27/hr
The Team: The Hermès Beverly Hills Flagship Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Operations Director and supp…
Skills: Luxury Hospitality, Customer Service, Client Relations, Multi-tasking, Communication Skills
Paris, Ile-de-France, France · On-site
Mission générale La durée estimée de ce CDD est de 18 mois à partir de septembre 2026 et est basé à Paris. Au sein du métier Equitation, intégré(e) à la Direction de l’univers Cheval, le ou la Chargé(e) de conception num…
Skills: 2D CAD, 3D CAD, Modaris, SolidWorks, Technical Drawing
Dubai, Dubai, United Arab Emirates · On-site
Who are we? A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23,200 people worldwide. Driven by its permanent entrepreneurial spiri…
Skills: Retail Operations, Research and Analysis, Cross-functional Collaboration, Adaptability, Empathy
New York, New York, United States · On-site
$24/hr–$27/hr
The Team: The Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as a part of the New York Region. This position will report to the Inventory Control Manager …
Skills: Inventory Control, Stock Management, Customer Service, POS Systems, Microsoft Office Suite
Pantin, Ile-de-France, France · On-site
Présentation de la société : Fondée en 1820 et filiale du Groupe Hermès depuis 1993, Puiforcat est créateur et fabricant de produits d’orfèvrerie issus d’un savoir-faire artisanal d’exception. Riche d’un patrimoine de qu…
Skills: HSE Management, Industrial Methods, Risk Assessment, Regulatory Compliance, Project Management
London, England, United Kingdom · On-site
As a Receptionist at the Hermes GB Head Office based in Mayfair, you will ensure an exceptional, premium experience for visitors and staff through efficient front desk management, embodying Hermès GB’s excellence in ever…
Skills: Call Management, Front Desk Management, Inbox Management, Security Coordination, Meeting Room Scheduling
Milan, Lombardy, Italy · On-site
GENERAL ROLE The Senior Cashier is responsible for ensuring and supporting all cashiering and accounting activities based on the specific needs and providing the most memorable customer journey during the final boutique …
Skills: Cash Handling, Customer Service, Retail Sales, Point Of Sale (POS)
Florence, Tuscany, Italy · On-site
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most…
Skills: Customer Experience, Storytelling, Client Relationship Management, Omnichannel Sales, Luxury Retail Sales
Pantin, Ile-de-France, France · On-site
Contexte : Au sein du pôle Soie et Accessoires de mode, l’équipe Supply Chain du métier ceinture s’engage dans une phase de transformation clé au travers de plusieurs projets structurants : déploiement d’un outil de plan…
Skills: Supply Chain Management, Production Planning, Supplier Management, Inventory Management, KPI Tracking
Pantin, Ile-de-France, France · On-site
Réceptions : Réceptionner les marchandises et colisAssurer le contrôle qualitatif et quantitatif des marchandises et colisAssurer la conformité des documents de livraison et leur classementValider et émarger les bons de …
Skills: Logistics Management, Quality Control, Inventory Management, Shipping and Receiving, Packaging
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The L&D Manager is responsible for defining and implementing the regional learning strategy to ensure all employees meet annual learning targets. This includes overseeing head office and management development, leading the L&D team, and collaborating with HRBPs to develop key talent.
Requires a minimum of 7 years of experience in HR management with a focus on talent development, preferably within the retail industry. Candidates must possess strong strategic thinking, communication skills, and proficiency in HR software.
JOB TITLE: LEARNING & DEVELOPMENT MANAGER
REPORTS TO: HR DIRECTOR
LOCATION: DUBAI HEAD OFFICE
ORGANISATION UNIT: HUMAN RESOURCES
SCOPE OF JOB:
Assume responsibility for setting the Learning & Development direction HME to reach the 5 days of learning for all employees each year through the creation and delivery of meaningful learning programmes.
The L&D manager will lead the Retail Training Manager to focus on development within the retail community and proactively focus on head office and management development to reinforce this community with aligned training. Collaborate with the HRBP community to identify and support with the development of key talent.
DIRECT REPORTS: 2 (Retail training Manager, L&D Executive)
RESPONSIBILITIES
VISION / STRATEGIC THINKING
Define and implement the regional L&D strategy aligned with HR Director, the regional B+2 business goals and the Hermès group learning vision.
Collaborate with the retail training manager to agree the annual retail learning plan in line with the vision and focuses of HME.
Drive innovation in learning through digital tools including My Click H, My Campus and regionally The Hub, experiential learning and blended learning approaches.
Monitor trends in the industry and region to highlight best practices to develop the learning offer.
Collaborate with Europe/Global and regional HR teams to align talent initiatives with the Hermès Group processes and regional talent objectives.
HEAD OFFICE & MANAGEMENT DEVELOPMENT
Take ownership of all head office employee learning and development including needs analysis, delivery or sourcing of suitable training and roll out and follow up to ensure its positive impact.
Act as a key partner to the HRBPs, HR Director and management team to identify and develop key talent.
Design and deliver key talent development programmes including:
Management Development Programmes
UAE National specific development paths
High potential and leadership development initiatives across the region.
Collaborate with HRBPs on business needs and the development of identified successors to create tailored learning plans to build strength across the HME team.
Oversee the Retail Training Manager to ensure consistent, high-quality learning delivery across the store in the Middle East.
MEASURE LEARNING IMPACT
Evaluate training effectiveness and continuously improve learning content and delivery methods.
Ensure all administration related to Retail Learning practices is accurately maintained for annual HR reporting.
Manage L&D performance against key metrics to track the department’s commercial impact.
Proactively manage the L&D department budget.
TEAM DEVELOPMENT
Lead and develop the L&D team to ensure all members are able to perform and deliver at their best.
MEASURES OF SUCCESS
Develop and launch key Learning & Development programmes for HME that align with the regional HR and Commercial strategy.
Able to act as the key referent for all L&D support and partner with varied stakeholders.
Ability to work independently and collaboratively in a dynamic environment.
Excellent interpersonal and communication skills.
Highly organised with a strong retail (or similar industry) understanding.
Ability to roll out and communicate key initiatives and drive clear, commercial conclusions.
EXPERIENCE
Minimum of 7 years of experience in HR management, with a focus on talent Development, Training or Learning & Development preferably within retail or a similar client orientated industry.
Proven experience of building and managing talent programmes.
Strong understanding of learning frameworks and employee development.
Excellent communication and facilitation skills.
Excellent strategic thinking, communication, and interpersonal skills.
Proficiency in HR software and Microsoft Office Suite.
This job description is intended to outline the primary duties, responsibilities, and qualifications for the role. It is not an exhaustive list of all tasks or responsibilities. As business needs evolve, job duties may change and employees may be required to take on additional responsibilities or participate in new projects consistent with the nature and level of the position. Flexibility, adaptability, and willingness to support the broader objectives of the organization are expected as part of this role.
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
