London, England, United Kingdom · On-site
We are recruiting for a Stock Assistant on a 4-month fixed term contrac to join our Harrods store. This role will report into the Stock Manager. Role mission The role of the Stock Assistant FTC will be to maintain stock …
Skills: Stock Management, Inventory Control, Retail Operations, Customer Service, EPOS Systems
Athens, Attica, Greece · On-site
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most…
Skills: Customer Experience, Storytelling, Client Relationship Management, Luxury Sales, Omnichannel Experience
Pantin, Ile-de-France, France · On-site
Présentation de la société Hermès Femme recherche pour son métier Prêt-à-Porter : Un(e) assistant(e) studio broderies A pourvoir à partir de : octobre 2026 Localisation : Pantin (accès transports en commun) Mission génér…
Skills: Embroidery Techniques, Adobe Illustrator, Adobe Photoshop, Pattern Making, Iconographic Research
Milan, Lombardy, Italy · On-site
GENERAL ROLE The In Store Customer Experience Manager leads, inspires, and develops the team in delivering the most memorable and qualitative client journey, fully aligned with the Maison’s values. The Manager oversees t…
Skills: Customer Experience Strategy, Clienteling, Team Leadership, Coaching, KPI Analysis
Pantin, Ile-de-France, France · On-site
Mission générale Dans le cadre du développement de l’activité Mesure et Commandes particulières, le/la Responsable Supply Chain Mesure planifie et pilote les lancements de production et le suivi des plannings produits, d…
Skills: Supply Chain Management, Production Planning, Procurement, Inventory Management, KPI Reporting
Pantin, Ile-de-France, France · On-site
La Chaussure représente l’un des 16 métiers de la Maison Hermès et l’un des principaux en termes de volume d’activité. Il compte plus de 300 collaborateurs en France et en Italie, qui travaillent au rythme de quatre coll…
Skills: Material Sourcing, Material Development, Technical Design, Quality Control, PLM Software
Pantin, Ile-de-France, France · On-site
"Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprend…
Skills: Prototyping, Leather Craftsmanship, Saddlery, Artisanal Techniques, Product Development
New York, New York, United States · On-site
$70k–$75k/yr
The Team: The Legal team partners with every Hermès department to support their business goals by providing legal advice, risk analysis, and liability management, through legal documentation and strategy. The Opportunity…
Skills: Contract Review, Legal Research, Compliance Management, Document Drafting, Litigation Tracking
Paris, Ile-de-France, France · On-site
Société Hermès Distribution France, réseau animé par les marchands d’Hermès au service de nos clients, est une division d’Hermès Sellier constituée du vaisseau amiral ancré au 24 rue du Faubourg Saint-Honoré et d’un rése…
Skills: Cash Handling, Customer Service, English Proficiency, Computer Literacy, Accounting Knowledge
Roma, Lazio, Italy · On-site
GENERAL ROLE The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organ…
Skills: Customer Service, Interpersonal Communication, Relationship Building, Queue Management, Appointment Scheduling
Geneva, Geneva, Switzerland · On-site
Missions principales Rattaché(e) au Responsable Après-Vente de la Suisse et Europe centrale, vous êtes garant(e) de la qualité du traitement SAV et de la satisfaction client. Dans le cadre d’un strict respect des procédu…
Skills: After-Sales Service Management, Customer Relationship Management, Luxury Sector Experience, Conflict Resolution, Interpersonal Communication
Paris, Ile-de-France, France · On-site
Hermès Distribution France, réseau animé par les marchands d’Hermès au service de nos clients, est une division d’Hermès Sellier constituée d’un réseau de magasins. Ces magasins, répartis sur le territoire français, ont …
Skills: Sales Techniques, Customer Experience, Multicultural Communication, Product Promotion, Upselling
Pantin, Ile-de-France, France · On-site
Alternance conventionnée de 12 à 24 mois à temps plein à pourvoir pour octobre 2026 et basée à Pantin. Contexte : Vous serez rattaché(e) au Responsable du programme de transformation des SI de la Fabrication au sein de l…
Skills: Project Management, Information Systems, Data Analysis, Process Mapping, User Training
Pantin, Ile-de-France, France · On-site
Contexte : Dans un contexte de forte croissance et de transformation continue, Hermès poursuit l’harmonisation de ses processus Finance à l’échelle internationale et accélère le déploiement de solutions communes au servi…
Skills: SAP FI/CO, Business Analysis, Project Management, Financial Process Design, Functional Testing
Costa Mesa, California, United States · On-site
$24/hr–$27/hr
The Team: The Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Pacific West Region. This position will report to the Operations Manager and will …
Skills: Point Of Sale (POS), Cash Handling, Customer Service, Luxury Retail, CRM Management
Dayton, New Jersey, United States · On-site
$28/hr–$31/hr
The Team: The Dayton Distribution and Service Center supports E-commerce, Retail, and Wholesale businesses for Hermès in the US. As a service center, we are considered the backbone of the company, providing services to a…
Skills: Continuous Improvement, Process Mapping, Standard Operating Procedures, Risk Management, Lean Methodology
London, England, United Kingdom · On-site
Key Areas of Responsibility Reporting & Data Management: The Sales Analyst Intern will support the Sales and Marketing teams through accurate reporting and effective data management, including but not limited to: Weekly …
Skills: Advanced Excel, Numerical Analysis, Data Analysis, MS Office, Reporting
Pantin, Ile-de-France, France · On-site
Stage à pourvoir à partir de septembre 2026 pour une durée de 6 mois et basé à Pantin. CONTEXTE : Au sein de la Direction Qualité du Prêt-à-Porter Féminin, vous intégrez une équipe engagée dans l'excellence des matières …
Skills: Quality Control, Leather Quality Analysis, Risk Management, KPI Tracking, Supplier Management
Paris, Ile-de-France, France · On-site
Mission Générale Dans le cadre d'un congé maternité au sein de l'équipe France Bénélux, et sous la responsabilité de la Responsable des Clients Nationaux France, vous occuperez le poste de Responsable Grands Comptes. Vot…
Skills: Key Account Management, Commercial Negotiation, P&L Management, Sell-in and Sell-out Forecasting, KPI Tracking
Oullins-Pierre-Bénite, Auvergne-Rhône-Alpes, France · On-site
Dimensions du poste Le périmètre du poste couvre l’ensemble des bâtiments de la filière Holding Textile d’Hermès. Des déplacements fréquents seront à prévoir en Ardèche et au Grand Lemps. Détail de la mission Dimensions …
Skills: Project Management, HVAC, Air Treatment, Decarbonization, Building Construction
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Maintain accurate stock flow and organization from the stockroom to the shop floor while ensuring all items are correctly tagged and ticketed. Support the sales team with ad hoc requests and provide high-level customer service consistent with brand standards.
Previous experience in a retail environment, preferably in a stock-related role, is required. Candidates must possess strong organizational skills, proficiency in IT tools like Microsoft Office and EPOS, and the ability to work under pressure.
We are recruiting for a Stock Assistant on a 4-month fixed term contrac to join our Harrods store. This role will report into the Stock Manager.
The role of the Stock Assistant FTC will be to maintain stock flow effectively and accurately from stock to shop using the communication tools provided. Improving the client experience and supporting the sales team with ad hoc requests (e.g., dispatch, customer collections, stationary requests etc).
Stock Management
Ensure that stock areas are kept safe, clean, and tidy at all times.
Ensure all goods are security tagged, ticketed, handled, and stored with due care.
Ensure that ticketing is accurate and regularly checked (through deliveries and spot-checks).
Support with ensuring that the stock position is accurate (through regular spot-checks).
Communicate all stock and quality issues with the Stock Manager.
Clear out of date reservations returning stock to its relevant location.
Check returns and reticket items correcting any irregulars
Replenish ensuring correct offer is available on the shop floor and proximity stockrooms.
Reporting
Ensure timely and accurate completion of any necessary administration, adhering to set procedures and policies as appropriate
Ensure that Cegid reporting is accurate and reported within the deadline set by Head Office.
Product Coordinator, IT coordinator, and Management Controller.
Support Stock Manager with updating and maintaining the Stock KPI and present to store during Morning briefs
Customer Service and Communication
Establish and maintain strong client relationships by ensuring that all clients requests and after sales service issues are followed up and communicated in a timely manner, consistent with Hermès standards and values.
Develop and maintain, good and constant communication with your line manager and/or Store Manager
Establish and maintain strong relationships within your own store environment and within Hermès by always providing a high-level customer service, including prompt response to requests, and offering alternatives.
Be prepared to assist on the shop floor with sales during exceptionally busy times (e.g., Christmas).
Merchandise
Maintain and develop an in-depth product knowledge of all departments.
Ensure merchandise is handled with care and consideration.
Develop knowledge of after sales processes to best serve and advise the client.
Be pro-active in familiarising yourself with Hermes merchandise through product training, buying books, Podium catalogues, and Monde d’Hermes.
Inform your Stock Manager with any new stock arrivals instore.
Training
Successfully participate and complete in any training provided.
Participate in training others, at the request of the Store Manager/Stock Manager, on best practice of stock control and till procedures.
Personal Conduct
Arrive in good time each day, to accommodate deliveries as well as spot checks when required.
Adhere at all times to the dress code, grooming and conduct guidelines as specified in the Hermès Staff Handbook.
Maintain a professional approach and demeanour in keeping with Hermès standards.
Work effectively and efficiently within the tea, sharing ideas and contributing to a positive morale.
Respect your team and the customer by being articulate, immaculate, and punctual at all times.
Always ensure absolute confidentiality of the Company’s commercial activities and internal affairs.
Experience working in a retail environment, preferably a stock related role
Organised, flexible and reliable
Excellent communication skills
Good IT Skills: EPOS system, Lotus Notes, Microsoft Office, Windows etc
Good team player with capacity to work autonomously
Professional with ability to work efficiently and accurately under pressure
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
