Hong Kong Island, Hong Kong, China · On-site
Responsibilities: SAV / After Sales Repair Center Collaborate with store teams on customer service and after-sales service matters Handle repair and defective leather goods, ensuring proper assessment and follow-up Manag…
Skills: Customer Service, After-sales Management, Inventory Management, KPI Analysis, Problem Solving
Pantin, Ile-de-France, France · On-site
Éléments de contexte : Au sein de la DSIT (Direction des Services d'Infrastructures et Technologiques), le département Security Infrastructure assure la Sécurité Opérationnelle et porte des services d’infrastructure de s…
Skills: PKI Management, Certificate Lifecycle Management, Agile Methodologies, Security Infrastructure Design, Product Ownership
San Diego, California, United States · On-site
$25/hr–$27/hr
The Team: The Hermès San Diego Boutique opened in 1972 and focuses on providing extraordinary service to clients as a part of the Western Region. The Asset Protection Department is responsible for the safety and security…
Skills: Asset Protection, Retail Security, Incident Reporting, Auditing, Security Guard Management
Paris, Ile-de-France, France · On-site
Vous avez une sensibilité artistique affirmée et une expertise en gestion de projets créatifs et scénographiques ? Vous savez fédérer des talents et coordonner des projets d'envergure internationale avec rigueur et éléga…
Skills: Project Management, Scenography, Art Buying, Creative Direction, Budget Management
London, England, United Kingdom · On-site
Role Mission The Client Experience Manager plays a pivotal role in shaping a culture of exceptional in-store experience — one that places the client at the centre of every interaction and reflects the timeless spirit of …
Skills: Client Experience Management, Client Relationship Management, Team Leadership, Luxury Hospitality, CRM Analysis
Paris, Ile-de-France, France · On-site
Vos atouts Vous aimez construire, fédérer et faire avancer les projets dans des environnements industriels exigeants. Vous savez prendre des initiatives, créer du lien entre les équipes métiers et les équipes techniques,…
Skills: IT Strategy, Industrial Information Systems, IT/OT Convergence, IIoT, Cybersecurity
Vancouver, British Columbia, Canada · On-site
$20/hr–$25/hr
Hermès Canada A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spi…
Skills: Stock Replenishment, Organization, Customer Service, Communication Skills, Merchandise Handling
Lille, Hauts-de-France, France · On-site
Hermès Distribution France, réseau retail animé par les marchands d’Hermès au service de nos clients, est une division d’Hermès Sellier constituée d’un réseau de 23 magasins répartis sur le territoire français et 1 site …
Skills: Sales Expertise, Customer Experience, Client Relationship Management, English Proficiency, Digital Tool Proficiency
Pantin, Ile-de-France, France · On-site
Vos atouts Vous aimez construire des plateformes ambitieuses et faire grandir les équipes qui les portent. Vous prenez des initiatives, arbitrez avec discernement et recherchez l’excellence dans chaque réalisation. Vous …
Skills: AI/ML Platform Architecture, LLM, RAG, Agentic AI, MLOps
Paris, Ile-de-France, France · On-site
Hermès Distribution France, réseau Retail animé par les marchands d’Hermès au service de nos clients, est une division d’Hermès Sellier constituée d’un réseau de 23 magasins répartis sur le territoire français et 1 site …
Skills: Customer Experience, Luxury Hospitality, Client Relations, Omnichannel Management, English Fluency
Bons-en-Chablais, Auvergne-Rhône-Alpes, France · On-site
Maroquinerie Thierry est un des sites dédiés à la fabrication artisanale d’articles de Maroquinerie d’Hermès, qui emploie actuellement près de 200 personnes, dont environ 180 artisans. Cette entité juridique propre est b…
Skills: HR Strategy, Recruitment, Personnel Administration, Training Plan Management, Labor Relations
Sydney, New South Wales, Australia · On-site
The Opportunity: The Client Contact Consultant is responsible for managing client communications across all channels within the Client Contact Centre. This includes responding to enquiries via phone, email, and digital p…
Skills: Customer Service, Luxury Retail, Order Workflow Management, Problem Solving, Conflict Resolution
Hong Kong Island, Hong Kong, China · On-site
Main Responsibilities: CRM Database MaintenanceAccount merging and data clearance to improve data quality of the database.Communicate with other subsidiaries for cross-store merging and with the stores for feedback on da…
Skills: CRM Database Maintenance, Data Analysis, Project Management, Time Management, Microsoft Excel
Pantin, Ile-de-France, France · On-site
A propos de l’entité La vocation d’Hermès Maison est d’accompagner avec élégance la vie quotidienne de nos clients dans leurs intérieurs, en leur proposant un art de vivre Hermès, à travers la force de l’objet et l’exige…
Skills: Regulatory Compliance, Project Management, Quality Control, Customs Regulations, Technical Analysis
Paris, Ile-de-France, France · On-site
Contexte : Rattaché(e) à la Responsable Visual Merchandising du Pôle Création, le/la Chef de Projets Visual Merchandising participera à la réalisation de concepts de Scénographie (podiums, vitrines, etc.) et outils PLV (…
Skills: Visual Merchandising, 3D Modeling, SketchUp, Photoshop, Illustrator
London, England, United Kingdom · On-site
We are recruiting for a Stock Assistant on a 4-month fixed term contrac to join our Harrods store. This role will report into the Stock Manager. Role mission The role of the Stock Assistant FTC will be to maintain stock …
Skills: Stock Management, Inventory Control, Retail Operations, Customer Service, EPOS Systems
Athens, Attica, Greece · On-site
GENERAL ROLE The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most…
Skills: Customer Experience, Storytelling, Client Relationship Management, Luxury Sales, Omnichannel Experience
Pantin, Ile-de-France, France · On-site
Mission générale Dans le cadre du développement de l’activité Mesure et Commandes particulières, le/la Responsable Supply Chain Mesure planifie et pilote les lancements de production et le suivi des plannings produits, d…
Skills: Supply Chain Management, Production Planning, Procurement, Inventory Management, KPI Reporting
Pantin, Ile-de-France, France · On-site
La Chaussure représente l’un des 16 métiers de la Maison Hermès et l’un des principaux en termes de volume d’activité. Il compte plus de 300 collaborateurs en France et en Italie, qui travaillent au rythme de quatre coll…
Skills: Material Sourcing, Material Development, Technical Design, Quality Control, PLM Software
Pantin, Ile-de-France, France · On-site
Statut ASSIMILE CADRE Positionnement Au sein de la Direction Technique de la Division Hermès Maroquinerie Sellerie, le Prototypiste est rattaché au Bureau des Orfèvres. Il est sous la responsabilité du Responsable Pôle M…
Skills: Prototyping, Leather Craftsmanship, Saddlery, Artisanal Techniques, Product Development
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Manage the after-sales repair center operations for leather goods, ensuring high-quality repairs and efficient workflow coordination. Act as a liaison between store teams, craftsmen, and the Paris headquarters to resolve customer enquiries and maintain premium service standards.
Requires a minimum of 2 years of relevant experience with a strong customer service mindset and knowledge of luxury products. Candidates must be proficient in English and Chinese, with an advantage given to those knowing French or Power BI.
SAV / After Sales Repair Center
Collaborate with store teams on customer service and after-sales service matters
Handle repair and defective leather goods, ensuring proper assessment and follow-up
Manage spare parts inventory for leather repairs
Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
Monitor after-sales center operations to maintain premium service standards
Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up
Work closely with craftsmen to ensure repair quality meets client expectations
Proactively follow up on repair cases with stores and the Paris after-sales team
Maintain close communication with the Paris team for overseas repair cases
External & Internal Coordination
Reporting & Data Administration
Back-office & Operational Support
Provide on-site support for after-sales operations across various locations, including office, warehouse, and retail stores as required.
Ensure smooth day-to-day operational processes within the after-sales function
Minimum 2 years of relevant working experience
Knowledge of Power BI and proficiency in French would be an advantage.
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
Sharing a collective adventure
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
Offices: 24, rue du Faubourg-Saint-Honoré, Paris, 75008, FR · 706 Madison Avenue Bridge, New York, NY 10037, US · 4-1, Ginza 5-chome, Chuo-ku, 104-0061 Tokyo, Japon, Tokyo, JP · 217 Middle Huaihai Road, Huangpu District, 200021, Shanghai, Chine continentale, Shangaï, CN · 7, Dosan-daero 45-gil, Gangnam-gu, 135-895 Séoul, Corée du Sud, Séoul, KR
