Costa Mesa, California, United States · Hybrid
$125k–$145k/yr
Job Title: Senior Systems Engineer Reports to: Vice President, Services Department: Managed & Professional Services Summary The Senior Systems Engineer is responsible for the professional and timely resolution of alerts …
Skills: Systems Engineering, Microsoft Technologies, VMware, Office 365, Azure
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The Senior Systems Engineer is responsible for resolving system-generated alerts, managing client infrastructure, and performing maintenance on servers, firewalls, and networking equipment. They also act as an escalation point for the help desk and manage projects ranging from infrastructure refreshes to cloud migrations.
Candidates must hold a Bachelor's degree in Information Technology or Computer Science and possess at least seven years of hands-on experience with Microsoft or VMware environments. Strong communication skills and the ability to work off-hours as needed are essential for this role.
Job Title: Senior Systems Engineer
Reports to: Vice President, Services
Department: Managed & Professional Services
Summary
The Senior Systems Engineer is responsible for the professional and timely resolution of alerts generated from system-managed devices. The complexity of alerts will range from simple to complex based on the specific client environment. This can include architecture, installation, support, and documentation of client systems and infrastructure networks; capability with the following Microsoft technologies, including all facets of a Windows-based network. The systems managed devices range from enterprise storage arrays to local area networking equipment to virtualized and physical servers. Additionally, the Senior Systems Engineer may be tasked to work on projects. These projects can range from simple infrastructure refresh to Office 365 migrations to complex infrastructure refresh.
Key Elements of the Role
The primary responsibility of the Senior Systems Engineer is to resolve systems-generated alerts including but not limited to the monitoring of customer backup environments, VMware environments, patch management, and other projects. Additionally, the Systems Engineer will work as an escalation point of the help desk team and take regular calls as needed during high volume periods.
Additionally:
Experience and Background Required
Physical Demands:
The Systems Engineer is required to talk and hear. The employee is required to sit, stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and stoop, kneel, crouch, or crawl. Vision abilities required by this job include close and far vision. Ability to, operate a computer keyboard and lift equipment. Will have exposure to glare from a computer. Must be able to lift 25 lbs and travel via automobile up to 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
Managing IT has never been simpler. Helixstorm provides fast, reliable IT support and expert cloud services.
Helixstorm is a leading provider of virtualization, cloud, and managed service solutions for the enterprise. Helixstorm offers a wide range of cloud and virtualization solutions and 24/7 managed services technology support for the computing environments of small to medium-sized businesses. As a leading next-generation technology services company, Helixstorm is focused on delivering the most flexible and complete technology solutions available. The company combines best-of-breed technologies with award-winning engineering. As true experts in elastic technologies, Helixstorm solutions allow clients to securely connect to their network from anywhere, at any time, using any device, as well as expand or contract rapidly to match business demands. The company’s managed IT service plans provide unparalleled, around-the-clock monitoring and support. As a leading next-generation technology services company, Helixstorm is focused on delivering the most flexible and complete technology solutions available. The company combines best-of-breed technologies with award-winning engineering. As true experts in elastic technologies, Helixstorm solutions allow clients to securely connect to their network from anywhere, at any time, using any device, as well as expand or contract rapidly to match business demands. The company’s managed IT service plans provide unparalleled, around-the-clock monitoring and support. The team of highly-trained and certified engineers is available 24 hours a day, 7 days a week to support any technical obstacles encountered. Above all, customers matter most at Helixstorm. We are committed to excellent customer service and continually strive to exceed the expectations of every client. For more information about Helixstorm or to contact a Helixstorm sales representative, call 888.43.HELIX (888.434.3549), email [email protected] or visit www.helixstorm.com.
Offices: 695 Town Center Drive, Suite 1100, Costa Mesa, CA 92626, US · 27238 Via Industria, Temecula, CA 92590, US
Managing IT has never been simpler. Helixstorm provides fast, reliable IT support and expert cloud services.
Helixstorm is a leading provider of virtualization, cloud, and managed service solutions for the enterprise. Helixstorm offers a wide range of cloud and virtualization solutions and 24/7 managed services technology support for the computing environments of small to medium-sized businesses. As a leading next-generation technology services company, Helixstorm is focused on delivering the most flexible and complete technology solutions available. The company combines best-of-breed technologies with award-winning engineering. As true experts in elastic technologies, Helixstorm solutions allow clients to securely connect to their network from anywhere, at any time, using any device, as well as expand or contract rapidly to match business demands. The company’s managed IT service plans provide unparalleled, around-the-clock monitoring and support. As a leading next-generation technology services company, Helixstorm is focused on delivering the most flexible and complete technology solutions available. The company combines best-of-breed technologies with award-winning engineering. As true experts in elastic technologies, Helixstorm solutions allow clients to securely connect to their network from anywhere, at any time, using any device, as well as expand or contract rapidly to match business demands. The company’s managed IT service plans provide unparalleled, around-the-clock monitoring and support. The team of highly-trained and certified engineers is available 24 hours a day, 7 days a week to support any technical obstacles encountered. Above all, customers matter most at Helixstorm. We are committed to excellent customer service and continually strive to exceed the expectations of every client. For more information about Helixstorm or to contact a Helixstorm sales representative, call 888.43.HELIX (888.434.3549), email [email protected] or visit www.helixstorm.com.
Offices: 695 Town Center Drive, Suite 1100, Costa Mesa, CA 92626, US · 27238 Via Industria, Temecula, CA 92590, US
