Syston, England, United Kingdom · Hybrid
$29k/yr
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to buildin…
Skills: Customer service, Order management, Sales administration, SAP, Microsoft Word
Town of De Witt, New York, United States · On-site
$98k–$130k/yr
Line of Business: Other Pay Range: $97,710.00 – $130,276.66 About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations acro…
Skills: Project management, Construction management, Budgeting, Contractor management, Project controls
Gärtringen, Baden-Württemberg, Germany · On-site
s. Anhang und flexibler Einsatz für die Werke Hafen und Dettingen unter Teck Für unsere Region in Stuttgart sucht die Heidelberg Materials Beton DE GmbH zum 01.01.2027 einen Maschinen- und Anlagenführer / Mischmeister (w…
Skills: Plant Operation, Occupational Safety, Vehicle Dispatching, Goods Receipt Control, Material Ordering
Chalon-sur-Saône, Bourgogne – Franche-Comté, France · On-site
Heidelberg Materials recrute pour son activité BETON Un / une Technicien de laboratoire (H/F) Pour nos centrales de Chalon-sur-Saône, Avallon, Dijon, Le Creusot et Autun + un déplacement par semaine au laboratoire de La …
Skills: Quality Control, Concrete Testing, Technical Analysis, Compliance Monitoring, IT Proficiency
Connellsville, Pennsylvania, United States · On-site
Line of Business: Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with app…
Skills: Drilling equipment operation, Roof bolting, Equipment maintenance, Safety protocols, Environmental regulations
Saint Johnsville, New York, United States · On-site
$20/hr–$25/hr
Line of Business: Aggregates Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximatel…
Skills: Mechanical aptitude, Problem-solving, Equipment operation, Machinery maintenance, Troubleshooting
Town of De Witt, New York, United States · On-site
Line of Business: Other About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approxim…
Skills: Mechanical Troubleshooting, Equipment Repair, Preventative Maintenance, Technical Manual Interpretation, Safety Compliance
Downingtown, Pennsylvania, United States · On-site
Line of Business: Asphalt Ability to work safely and follow established procedures Strong work ethic and reliability in a team setting Willingness to learn and take direction Physical capability to perform manual labor i…
Skills: Plant Operations, Material Handling, Equipment Monitoring, Tool Operation, Safety Protocols
Melbourne, Victoria, Australia · On-site
Location: Head Office at Derrimut with laboratories across Melbourne Metro area. Are you a seasoned technical leader with a passion for quality, innovation, and sustainability? Do you thrive in a fast-paced environment w…
Skills: Technical Leadership, Laboratory Management, Civil Engineering, Materials Engineering, Construction Materials Compliance Testing
Town of De Witt, New York, United States · On-site
Line of Business: Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with app…
Skills: Plant Operations, Material Handling, Equipment Monitoring, Tool Operation, Safety Compliance
Town of De Witt, New York, United States · On-site
$23/hr–$25/hr
Line of Business: Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with app…
Skills: Material Sampling, Quality Testing, Data Analysis, Laboratory Equipment Maintenance, Quality Control Procedures
Demorest, Georgia, United States · On-site
$21/hr–$25/hr
Line of Business: Aggregates Haul Unit OperatorAbout Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. a…
Skills: Heavy mobile equipment operation, Haul truck operation, Equipment inspection, Safety compliance, Communication
Shell Cove, New South Wales, Australia · On-site
Drive & Deliver Heidelberg Materials Australia are seeking to recruit an experienced HC Truck & Dog Tipper Driver to join our team at the Bass Point Quarry in the NSW Illawarra region. This is a full-time position, worki…
Skills: HC Licence, MC Licence, Semi-trailer Operation, Truck And Dog Combination Driving, Safety Focus
Town of De Witt, New York, United States · On-site
Line of Business: Other About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approxim…
Skills: Heavy Equipment Operation, Equipment Inspection, Safety Compliance, Communication, Teamwork
Greenacre, New South Wales, Australia · On-site
Drive & Deliver If you enjoy being on the road, meeting new people, and doing work that keeps your day interesting, driving a concrete agitator truck with Heidelberg Materials could be the next great opportunity for you!…
Skills: HR Licence, Concrete Agitator Driving, Customer Service, Vehicle Maintenance, Safety Compliance
Honeoye Falls, New York, United States · On-site
$24/hr–$26/hr
Line of Business: Aggregates [Truck Driver] About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and …
Skills: Truck Driving, Equipment Maintenance, Safety Compliance, Routine Inspections, Problem Solving
Sumner, Washington, United States · On-site
$25/hr–$49/hr
Line of Business: Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with app…
Skills: Preventative maintenance, Mechanical troubleshooting, Technical manual interpretation, Schematic reading, Industrial tool operation
Town of Warren, New York, United States · On-site
$20/hr–$25/hr
Line of Business: Aggregates About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with app…
Skills: Equipment Cleanup, Material Handling, Machinery Operation, Safety Compliance, Teamwork
Sechelt, British Columbia, Canada · On-site
Line of Business: Other About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approxim…
Skills: Operational Support, Maintenance, Production Support, Safety Compliance, Housekeeping
Taylors, South Carolina, United States · On-site
$22/hr–$30/hr
Line of Business: Aggregates Maintenance Mechanic I – Night ShiftAbout Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations…
Skills: Preventive Maintenance, Corrective Repairs, Mechanical Troubleshooting, Hydraulic Systems, Pneumatic Systems
Syston, England, United Kingdom • Hybrid
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Manage the end-to-end customer order journey, including pricing, order placement, and invoice resolution to ensure high service levels. Proactively collaborate with commercial and operational teams to optimize order books and resolve customer queries efficiently.
Requires GCSE level education in Math and English, along with a working knowledge of SAP, Word, and Excel. Candidates must demonstrate strong administrative skills and the ability to manage customer accounts effectively.
Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.
At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.
Salary: Starting from £29,000 per annum - Experience dependent
To meet all customers’ and business requirements in the most cost effective, professional, and timely manner whilst achieving a high level of customer service. To provide customers with a quality service for all sales, orders, deliveries, and associated administration in the most cost-effective way for Heidelberg Materials Quarry Products. Pro-actively manage the order book and work profile for key accounts and national customers, ensuring that the customer journey is managed in line with the orders and sales KPI’s as well as maximising cost efficiencies. Actively engage with key stakeholders such as operational staff, commercial staff, and other internal departments to ensure that the customer experience and KPIs are at the front of all decisions which are made.
Cover all day-to-day orders and sales administration tasks to ensure a Quotific customer journey from pricing, order placement to invoice, to ensure that the KPIs are best achieved
Overall accountability for key accounts, managing customer orders and accounts,
Process compliance reviews
Advocate and support cross business line performance.
Manage customer activity nationally, engage with internal departments and cross collaborate with team members to ensure customers’ needs are best met.
Daily/Weekly/monthly catch ups with commercial team and operational staff to discuss any issues from customers or internal departments.
Firm understanding of costs, margin, unvoiced revenue. cash collection impacts
Support the business in cases of unforeseen circumstances, factoring in allocation, plant breakdowns, inventory etc.
Promote the use of Heidelberg Materials digital tools, in particular the uptake and use of online portals with customers.
Full engagement with operational and commercial interactions and the wider cement team.
Establish key customers ensuring that their order book is proactively managed. Develop relationships with key customers and anticipate requirements.
Adopt a customer centric approach to orders and always offer alternatives
Ensure that on the day delays and late loads are communicated effectively.
Collate a list of “key offenders”, for issues such as trucks being kept on site, orders constantly booked on but cancelled on the day etc.
Ensure our online portals are regularly monitored and orders are confirmed or amended as required.
Responsible for processing sundry charges, cancellation, out of hours and waiting time surcharges in line with company policy
Ensure that customer interaction is personal and owned with both internal and external interactions.
Ensure the team are fully competent on the customer journey from pricing to invoice
Assist on error checks and process improvements based on pending audit analysis.
Acknowledge and suggest process improvements based on analysis and feedback
Proactively monitor and report on OSCC phone stats
Proactively monitor and report on tableau and query dashboard
Competently run reports in SAP including extract and analysis
Understand SMART targets and assist with the formation of KPI’s
Processing cement pricing updates and calculations and update in SAP including effects of incorrect input
Full process knowledge and relationship with stakeholders involved in the price increase and assist with implementation
Process all query reasons and how to resolve accurately
Monitor query reasons and order reasons to ensure they are accurate.
Review notes and calculations to ensure accurate
Coach team members on process and assist with roll outs
Help to gather feedback and help with analysis on new and current process’
Help to review process documents to ensure they are accurate and compliant
Liase with the training team to improve agent competencies and cement training packages
Full end to end knowledge of processes across orders and sales administration
Liaison with commercial & operational staff.
Compliance with company policies.
Prevention and resolution of invoice queries.
Efficiently handle customer enquiries to resolution in a timely manner.
Accurately process all admin within given deadlines, meeting critical deadlines for cash / invoice
Hold knowledge of all tasks within the team and provide cover when requested.
Link with the teams and relevant external departments to ensure high level of customer service is maintained, including working within other areas should the need arise.
Engage & manage sufficient communication streams to meet customer delivery requirements.
GCSE 4+ or equivalent to C in Math’s and English
Working knowledge of SAP
Working knowledge of Word and Excel
Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life
Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance
Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption
Social Values: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
For more than a century, we’ve been supplying cement, aggregates, ready mixed concrete, asphalt and other building materials to markets throughout North America. Today, Heidelberg Materials North America, our reach and capabilities are more extensive than ever, and our brightest days are still ahead.
Offices: 300 E John Carpenter Fwy, Irving, Texas 75062, US
For more than a century, we’ve been supplying cement, aggregates, ready mixed concrete, asphalt and other building materials to markets throughout North America. Today, Heidelberg Materials North America, our reach and capabilities are more extensive than ever, and our brightest days are still ahead.
Offices: 300 E John Carpenter Fwy, Irving, Texas 75062, US
