Dover, New Hampshire, United States · Remote OK
$22/hr–$30/hr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Technical Troubleshooting, Customer Relationship Management, Data Analysis, MS Office, MS Excel
San Francisco, California, United States · Hybrid
$220k–$280k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Python, Machine Learning, Computer Vision, Deep Learning, Statistical Analysis
Portland, Oregon, United States · Remote OK
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Sales Achievement, Account Development, Clinical Proficiency, Stakeholder Management, Cross-functional Collaboration
Brea, California, United States · Remote OK
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Cardiology Sales, Medical Device Sales, Go-To-Market Planning, Physician Education, Salesforce.com
Chino, California, United States · Remote OK
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Cardiology Sales, Medical Device Sales, Go-To-Market Planning, Physician Education, Salesforce.com
Austin, Texas, United States · Hybrid
$24/hr–$25/hr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Visual Inspection, Computer Skills, 3D Computer Skills, Written Communication, Verbal Communication
St. Louis, Missouri, United States · Hybrid
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Sales Achievement, Account Development, Clinical Proficiency, Stakeholder Management, Cross-functional Collaboration
San Francisco, California, United States · On-site
$180k–$215k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Python, Domain-driven design, Microservices, Event-driven architecture, EHR integration
Rohnert Park, California, United States · On-site
$89k–$141k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Tableau, Excel, Google Sheets, Data Visualization, Statistical Analysis
Philadelphia, Pennsylvania, United States · Remote OK
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Cardiology Sales, Medical Device Sales, Go-To-Market Planning, Physician Education, Salesforce.com
Portland, Oregon, United States · Remote OK
$90k–$125k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Cardiac CT, Clinical Training, Customer Relationship Management, Workflow Optimization, Communication Skills
Sacramento, California, United States · Remote OK
$90k–$125k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Cardiac CT, Clinical Training, Customer Relationship Management, Workflow Optimization, Communication Skills
Chicago, Illinois, United States · Remote OK
$140k–$145k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Payer Relations, Contract Negotiation, Reimbursement Strategy, Market Access, Medical Device Industry
San Francisco, California, United States · Hybrid
$145k–$180k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Secure Code Review, Threat Modeling, SAST, DAST, SCA
Austin, Texas, United States · Hybrid
$24/hr–$25/hr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Visual Inspection, Computer Proficiency, 3D Computer Skills, Written Communication, Verbal Communication
Brownsville, Texas, United States · Hybrid
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Sales Achievement, Account Development, Clinical Proficiency, Stakeholder Management, Cross-functional Collaboration
San Francisco, California, United States · On-site
$165k–$205k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Selenium, Playwright, Python, SaMD Testing, QMS
San Francisco, California, United States · On-site
$190k–$250k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Selenium, Playwright, SaMD, QMS, AI-First Test Automation
Miami, Florida, United States · On-site
$100k–$120k/yr
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Project Management, Hospital Operations, Customer Relationship Management, Technical Training, Problem Solving
Indianapolis, Indiana, United States · Hybrid
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive…
Skills: Sales Achievement, Account Development, Clinical Proficiency, Stakeholder Management, Cross-functional Collaboration
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Provide technical support and troubleshooting for web-based medical software to ensure customer satisfaction and loyalty. Collaborate with internal teams to improve support processes and assist in onboarding new clinical and administrative accounts.
Requires 3-5 years of customer-facing experience, preferably supporting technical or clinical products in large organizations. A bachelor's degree is preferred, along with proficiency in MS Office and experience with CRM tools like Salesforce.
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare.
Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.
The Customer Support Specialist role (CSS) is a full-time role that delivers world-class customer service for Heartflow’s web-based medical software products to our research and commercial accounts. The CSS is the technical lifeline for accounts and ensures rapid resolution of issues and the achievement of customer satisfaction and customer loyalty targets.
The CSS will help integrate the Heartflow technology into the customers’ workflow and support them as needed. The Heartflow support team is a small group that solves problems to help our customers who are trying to provide the best care for their patients. We are looking for someone that enjoys technical troubleshooting in a fast paced and exciting environment.
A reasonable estimate of the base compensation range is $22.50 and $30.00 per hour and cash bonus. #LI-Remote
Decisive Coronary Care.
Heartflow is the global leader in AI-driven coronary artery disease (CAD) management, transforming how CAD — the world’s leading cause of death — is diagnosed and treated. Our advanced technology generates personalized, precision 3D heart models from a single CT scan, providing clinicians with the clarity and confidence to deliver earlier, more effective treatments — transforming CAD into a disease that can be managed for life. Heartflow One is the only complete, non-invasive, precision coronary care platform providing patient insights throughout the guideline-directed coronary CTA pathway. The AI-driven platform — including Roadmap™ Analysis, FFRct Analysis and Plaque Analysis — is supported by ACC/AHA guidelines and backed by more than 625 peer-reviewed publications. With over 650,000 patients treated, more than 1,800 leading institutions adopting our solution, and 99.5% of U.S. lives covered — Heartflow is redefining the standard of coronary care. We're a global company, with employees across the United States, Europe and Japan. Our headquarters are in San Francisco, California, with additional offices in California, Texas, the UK and Japan. We believe CAD shouldn’t be a silent threat. We’re changing the story of CAD by making it screenable, diagnosable, and manageable — empowering clinicians to save lives and giving patients more time for what matters most.
Offices: 135 Main St, San Francisco, California 94105, US · 331 E Evelyn Ave, Mountain View, California 94041, US · Shiroyama Trust Tower 31F, Tokyo, Minato-ku 105-6031, JP · 4516 Seton Center Pkwy, Austin, Texas 78759, US · 100 New Bridge Street, London, England, GB
Decisive Coronary Care.
Heartflow is the global leader in AI-driven coronary artery disease (CAD) management, transforming how CAD — the world’s leading cause of death — is diagnosed and treated. Our advanced technology generates personalized, precision 3D heart models from a single CT scan, providing clinicians with the clarity and confidence to deliver earlier, more effective treatments — transforming CAD into a disease that can be managed for life. Heartflow One is the only complete, non-invasive, precision coronary care platform providing patient insights throughout the guideline-directed coronary CTA pathway. The AI-driven platform — including Roadmap™ Analysis, FFRct Analysis and Plaque Analysis — is supported by ACC/AHA guidelines and backed by more than 625 peer-reviewed publications. With over 650,000 patients treated, more than 1,800 leading institutions adopting our solution, and 99.5% of U.S. lives covered — Heartflow is redefining the standard of coronary care. We're a global company, with employees across the United States, Europe and Japan. Our headquarters are in San Francisco, California, with additional offices in California, Texas, the UK and Japan. We believe CAD shouldn’t be a silent threat. We’re changing the story of CAD by making it screenable, diagnosable, and manageable — empowering clinicians to save lives and giving patients more time for what matters most.
Offices: 135 Main St, San Francisco, California 94105, US · 331 E Evelyn Ave, Mountain View, California 94041, US · Shiroyama Trust Tower 31F, Tokyo, Minato-ku 105-6031, JP · 4516 Seton Center Pkwy, Austin, Texas 78759, US · 100 New Bridge Street, London, England, GB
