Pearl City, Hawaii, United States · On-site
$21/hr
The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES Answers all incoming …
Skills: Customer service, Communication, Data entry, Keyboarding, Problem-solving
Kaneohe, Hawaii, United States · On-site
$78k–$98k/yr
The Branch Manager plays a pivotal role in overseeing all operational, financial, and customer service aspects of a HawaiiUSA FCU branch to ensure its success and growth. This position is responsible for driving branch p…
Skills: Branch management, Financial management, Customer service, Loan underwriting, Loan sales
Honolulu, Hawaii, United States · On-site
$22/hr–$24/hr
The primary role of an Electronic Services Senior Associate is to ensure that the delivery of Electronic Payments, Wire Transfers, Bill Payments, and Instant Payments are timely, accurate, and compliant with regulatory r…
Skills: Electronic payments, Wire transfers, Bill payments, Instant payments, Payment processing
Pearl City, Hawaii, United States · On-site
$23/hr
The Member Service Representative II (MSR II) engages with members to provide exceptional member experience, processes transactions accurately, maintains records, and balances daily transactions in accordance with establ…
Skills: Customer service, Transaction processing, Sales techniques, Relationship building, Financial solutions
Honolulu, Hawaii, United States · On-site
$124k–$152k/yr
Job Description Direct the Compliance and Bank Secrecy Act teams' functions. Develop, establish, and maintain the Compliance Risk Management Program, including risk management policies, procedures and reporting, which ad…
Skills: Compliance Risk Management, Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Regulatory Reporting, Risk Assessment
Waipahu, Hawaii, United States · On-site
$20/hr–$21/hr
The Member Service Representative I (MSR I) engages with members to provide exceptional member experience, process transactions accurately, maintain records and balance daily transactions in accordance with established p…
Skills: Customer Service, Transaction Processing, Sales Techniques, Cross Selling, Member Relations
Aiea, Hawaii, United States · On-site
$25/hr
The Member Relationship Consultant (MRC) delivers excellent member experience by building trusting relationships, taking a consultative approach, and making relevant recommendations that meet member’s needs. The pr…
Skills: Customer service, Sales, Financial wellness, Lending, Relationship management
Aiea, Hawaii, United States · On-site
$23/hr
The Member Service Representative II (MSR II) engages with members to provide exceptional member experience, processes transactions accurately, maintains records, and balances daily transactions in accordance with establ…
Skills: Member Relations, Transaction Processing, Sales Techniques, Needs-Based Assessment, Loan Processing
Honolulu, Hawaii, United States · On-site
$21/hr
The Member Service Representative I (MSR I) engages with members to provide exceptional member experience, process transactions accurately, maintain records and balance daily transactions in accordance with established p…
Skills: Customer Service, Transaction Processing, Sales Techniques, Cross Selling, Member Relations
Honolulu, Hawaii, United States · On-site
$27/hr–$33/hr
Monitors, coordinates, and completes Bank Secrecy Act USA PATRIOT Act and related anti-money laundering compliance functions at HawaiiUSA FCU (including FinCEN 314 (a) & (b), OFAC Sanctions/ Watchlist, Member Identificat…
Skills: Anti-Money Laundering, Bank Secrecy Act Compliance, Risk Analysis, OFAC Screening, Regulatory Reporting
Kapolei, Hawaii, United States · On-site
As a Financial Advisor you will play a pivotal role in guiding members through complex financial decisions to help them achieve their long-term financial goals. You will analyze, alongside a Sr. Financial Advisor, client…
Skills: Financial Analysis, Investment Advisory, Retirement Planning, Estate Planning, Risk Management
Pearl City, Hawaii, United States · On-site
$25/hr–$28/hr
The Call Center Sales Consultant will partner with members to identify and meet a wide range of financial needs through personalized consultation and solution driven service. They specialize in new accounts and loans, wh…
Skills: Consultative Selling, Financial Consulting, Loan Processing, Customer Service, Outbound Calling
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The Call Center Agent is responsible for identifying member needs and providing financial solutions while maintaining high service standards. They handle incoming calls, resolve member inquiries or complaints, and support the credit union's brand culture.
Candidates must have a High School Diploma or GED and possess basic keyboarding and data entry skills. Proficiency in Microsoft Office and the ability to learn complex procedures and navigate multiple systems are required.
The Call Center Agent is responsible for creating member loyalty by identifying member needs and offering financial solutions through our products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
EDUCATION AND SKILLS
MINIMUM PHYSICAL REQUIREMENTS
BENEFITS AND PAY
The expected pay for the Call Center Agent is $21.00/ per hour.
This pay reflects the compensation we reasonably expect to offer for this role based on typical qualifications and market data. Offered pay may vary depending on the candidate’s experience, skills, and other relevant factors.
We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums. Employees also love receiving paid volunteer time and our pay it forward program. Tuition assistance for higher education is another special way we invest in our workforce. Benefits include, Paid Time Off, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.
Make a difference one life at a time!
ABOUT COMPANY:
HawaiiUSA FCU Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.
Committed to making financial dreams come true - helping our members, workforce, & communities reach financial wellness
HawaiiUSA Federal Credit Union is a not-for-profit federally insured financial cooperative owned and operated by our members. Chartered in 1936, we provide exclusive benefits and services for qualified employees and retirees of qualifying groups and companies, along with their associated family members or domestic partners. HawaiiUSA is committed to providing “Life matters” moments and financial education to our members and community. We offer valuable personal and business banking solutions statewide, with branches on Oahu, Maui, Kauai, and Hawaii Island. If it matters to you, it matters to us. Our mission is to improve our members' lives through our "Life matters" commitment. Our Board of Directors and staff pledge to achieve this goal through a total commitment to service excellence. We will maintain financial strength and stability to support growth and to provide diverse services to our members.
Offices: 1226 College Walk, Honolulu, Hawaii 96817, US
Committed to making financial dreams come true - helping our members, workforce, & communities reach financial wellness
HawaiiUSA Federal Credit Union is a not-for-profit federally insured financial cooperative owned and operated by our members. Chartered in 1936, we provide exclusive benefits and services for qualified employees and retirees of qualifying groups and companies, along with their associated family members or domestic partners. HawaiiUSA is committed to providing “Life matters” moments and financial education to our members and community. We offer valuable personal and business banking solutions statewide, with branches on Oahu, Maui, Kauai, and Hawaii Island. If it matters to you, it matters to us. Our mission is to improve our members' lives through our "Life matters" commitment. Our Board of Directors and staff pledge to achieve this goal through a total commitment to service excellence. We will maintain financial strength and stability to support growth and to provide diverse services to our members.
Offices: 1226 College Walk, Honolulu, Hawaii 96817, US
