Honolulu, Hawaii, United States · On-site
$47k–$59k/yr
Position Summary The Member Relationship Associate I (MRO I) is a key step in a rewarding career focused on helping members achieve their financial goals and peace of mind. This role delivers exceptional service by assis…
Skills: Member service, Account maintenance, Consumer lending, Financial analysis, Communication
Honolulu, Hawaii, United States · On-site
$71k–$91k/yr
Position Summary The Financial Education Professional supports HSFCU members, employees and the broader community to make a positive impact by promoting financial literacy for all. You'll join a supportive and tightly-kn…
Skills: Financial literacy, Program development, Community outreach, Curriculum design, Stakeholder management
On-site
$18/hr–$23/hr
Position Summary The Member Associate (MA) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advanc…
Skills: Cash Handling, Deposit Processing, Loan Payments, Member Service, Account Opening
Aiea, Hawaii, United States · On-site
$47k–$59k/yr
Position Summary The Member Relationship Associate I (MRO I) is a key step in a rewarding career focused on helping members achieve their financial goals and peace of mind. This role delivers exceptional service by assis…
Skills: Member Relationship Management, Account Maintenance, Consumer Lending, Financial Analysis, Regulatory Compliance
Honolulu, Hawaii, United States · On-site
$18/hr–$23/hr
Position Summary We're looking for a Consumer Loan Servicing Associate - a great opportunity for someone who enjoys problem-solving, learning new things, and helping members behind the scenes! The Consumer Loan Servicing…
Skills: Loan Servicing, Title Processing, Customer Service, Analytical Skills, Time Management
Honolulu, Hawaii, United States · On-site
$24/hr–$31/hr
Position Summary You know what it takes to get a HELOC to the closing table. You've navigated title challenges, worked through complex conditions, balanced competing priorities, and found solutions when transactions seem…
Skills: Loan Processing, HELOC Processing, Title Review, Lien Review, Underwriting Conditions
Honolulu, Hawaii, United States · On-site
$22/hr–$28/hr
Position Summary We're looking for a detail-oriented Mortgage Loan Closer who is passionate about delivering an exceptional closing experience. In this role, you'll work closely with loan officers, escrow companies, and …
Skills: Mortgage Closing, Loan Funding, Closing Disclosures, Regulatory Compliance, Pipeline Management
Aiea, Hawaii, United States · On-site
$39k–$49k/yr
Position Summary The Member Associate (MA) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advanc…
Skills: Cash Handling, Deposit Processing, Loan Payments, Member Services, Account Opening
Honolulu, Hawaii, United States · On-site
$79k–$102k/yr
Position Summary This role is an opportunity to directly transform how work gets done. You'll partner with business teams to design and implement automation and AI-powered solutions that improve efficiency, reduce manual…
Skills: Automation, Artificial Intelligence, SQL, Oracle, SDLC
Honolulu, Hawaii, United States · On-site
$79k–$102k/yr
Position Summary The Senior Process Improvement Professional is a senior individual contributor within the Business Process Management (BPM) Department responsible for leading complex, cross-functional process improvemen…
Skills: Business Process Management, Lean, Six Sigma, Process Reengineering, Stakeholder Engagement
Mililani, Hawaii, United States · On-site
$39k–$49k/yr
Position Summary The Member Associate (MA) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advanc…
Skills: Cash Handling, Deposit Processing, Loan Payments, Member Service, Account Opening
Kaneohe, Hawaii, United States · On-site
$39k–$49k/yr
Position Summary The Member Associate (MA) is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, teller checks, money orders, and cash advanc…
Skills: Cash Handling, Deposit Processing, Loan Payments, Member Service, Account Opening
Honolulu, Hawaii, United States · On-site
$87k–$114k/yr
Position Summary As the Senior Financial Reporting Professional, you will partner across Accounting, Finance, and business units to deliver clear, actionable reporting to senior leadership, ALCO, and the Board. You will …
Skills: GAAP, Regulatory Reporting, Call Reports, Financial Statement Analysis, Variance Analysis
Honolulu, Hawaii, United States · On-site
$71k–$91k/yr
Position Summary Responsible for reviewing and underwriting all consumer loan products including home equity loans originated online, in branch, or via the centralized lending branch support process. Performs all underwr…
Skills: Loan Underwriting, Risk Analysis, Financial Analysis, Consumer Lending, Home Equity Lending
Honolulu, Hawaii, United States · On-site
Position Summary Interested in joining our 'ohana but don't see a position for you? Apply to our General Application opening. Overview: Find your happy place. Hawaii State Federal Credit Union is more than a bank, and no…
Skills: Teamwork, Communication, Customer Service
Honolulu, Hawaii, United States • On-site
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The Member Relationship Associate delivers exceptional service by assisting members with account transactions, maintenance, and consumer lending requests. They identify opportunities to improve members' financial well-being while ensuring branch operations comply with all policies and regulatory requirements.
Candidates must have at least 2 years of related experience in financial services or an equivalent field. A thorough knowledge of credit union products, loan services, and regulatory standards is required.
Position Summary
The Member Relationship Associate I (MRO I) is a key step in a rewarding career focused on helping members achieve their financial goals and peace of mind. This role delivers exceptional service by assisting members with account transactions, account maintenance, new account openings, and consumer lending requests while identifying opportunities to improve members' financial well-being. MROs engage members in meaningful conversations to understand their needs and recommend appropriate products and services that help them save money, reduce debt, build savings, improve financial flexibility, and strengthen their overall financial health. This position supports branch operations, resolves member inquiries, maintains accurate records, and ensures all transactions and activities comply with established policies, procedures, and regulatory requirements.
Salary Range
Base Annual Salary Range: $46,600 ($22.40/hour) - $58,695 ($28.22/hour)
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.
Essential Duties
Qualifications and Experience
Overview:
Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.
Benefits:
always right by you.
At Hawaii State FCU, “always right by you” isn’t just a tagline – it’s a promise, to treat our members fairly and like family, and to always consider what’s best for them in all we do. Our member-focused, community-minded way of doing business has helped us grow from our humble beginnings in 1936 serving Hawaii’s territorial government workers to become one of the largest credit unions in the state, with 14 branches on Oahu and Maui. At the heart of our credit union are our nearly 400 employees, who continually exemplify our “always right by you” promise by providing our members with outstanding products and experiences day in and day out. We strive for a workplace that’s fun, productive and offers opportunities for professional and life-long learning and growth. It’s no wonder we’ve been named Hawaii’s Best Credit Union by the readers of Honolulu Star-Advertiser for 10 consecutive years, and one of Hawaii’s Best Places to Work for 11 consecutive years! Interested in joining our family? View our current job openings at www.HawaiiStateFCU.com/careers.
Offices: 333 Queen St, Honolulu, Hawaii 96813, US · 1099 Alakea Street, #100, Honolulu, HI 96813, US · 91-1107 Keaunui Drive, Suite 350, Ewa Beach, HI 96706, US · 6700 Kalanianaole Highway, #110, Honolulu, HI 96825, US · 377 Keahole Street, Honolulu, HI 96825, US
always right by you.
At Hawaii State FCU, “always right by you” isn’t just a tagline – it’s a promise, to treat our members fairly and like family, and to always consider what’s best for them in all we do. Our member-focused, community-minded way of doing business has helped us grow from our humble beginnings in 1936 serving Hawaii’s territorial government workers to become one of the largest credit unions in the state, with 14 branches on Oahu and Maui. At the heart of our credit union are our nearly 400 employees, who continually exemplify our “always right by you” promise by providing our members with outstanding products and experiences day in and day out. We strive for a workplace that’s fun, productive and offers opportunities for professional and life-long learning and growth. It’s no wonder we’ve been named Hawaii’s Best Credit Union by the readers of Honolulu Star-Advertiser for 10 consecutive years, and one of Hawaii’s Best Places to Work for 11 consecutive years! Interested in joining our family? View our current job openings at www.HawaiiStateFCU.com/careers.
Offices: 333 Queen St, Honolulu, Hawaii 96813, US · 1099 Alakea Street, #100, Honolulu, HI 96813, US · 91-1107 Keaunui Drive, Suite 350, Ewa Beach, HI 96706, US · 6700 Kalanianaole Highway, #110, Honolulu, HI 96825, US · 377 Keahole Street, Honolulu, HI 96825, US
