Municipal Civil Front Desk Customer Service

Department: Municipal Civil Division

Employment Type: Full Time

Location: 1000 Main Street, Cincinnati, Ohio 45202

Compensation: $24.80 / hour

Description

• Eager to learn - Demonstrates curiosity, adaptability, and a commitment to continuous improvement in understanding procedures.
• Committed to excellence - Strives for accuracy, efficiency, and professionalism in all aspects of their work, ensuring the highest standards in customer service.
• Team-oriented - Thrives in a collaborative environment, supporting colleagues and contributing to the overall success of the Bailiff Division.
• Big-picture thinker - Understands the impact of their role on the broader goals of the division and court operations.

Essential Duties

• Provide exceptional customer service by assisting customers at the counter and over the telephone
• Process paperwork based on standard procedures
• Maintains professionalism and confidentiality
• Accept and process rent escrow payments

• Process payments for garnishments
• Initiate trusteeships
• Review court entries for payment processing
• Write checks for outgoing monies for garnishments, release of rent escrow payments, refunds to attorneys, etc.
• Complete daily balancing for the division and review any anomalies or out-of-balance conditions with colleagues
• Process payments received by mail
• Process return mail to customers

Skills, Knowledge and Expertise

• Municipal Civil court operations, laws, processes, and proceedings, or the ability to acquire this knowledge quickly.
• Basic mathematics for money collection and drawer balancing.

• Interact and build relationships with people of diverse backgrounds, personalities and characteristics, including but not limited to age, gender-identity, race/ethnicity, religious beliefs, disability status, sexual orientation, socioeconomic status, and physical appearance.
• Maintain professional demeanor at all times and act in accordance with the office values - respect, integrity and fairness, kindness, and serving others.
• Provide excellent customer service.
• Effectively manage time and tasks, re-evaluate priorities, and adjust assignments as necessary.
• Work as a team member as well as independently.

• Customer service.
• Data entry and analysis. Skilled on a computer to quickly and accurately enter, access, update, and manipulate data. Needs to have strong attention to detail and a commitment to accuracy.
• Basic computer functions.
• Effective communication.

Qualifications

• High School Diploma or equivalent; one (1) year of professional experience in an office environment, banking or governmental position; three (3) years of customer service experience; or an equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.