Job DetailsLevel: ExperiencedJob Location: Indianapolis, IN 46203Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $18.00 - $20.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceCustomer Service Representative
Job Overview
This is the job you have been looking for!
You want regular hours; Monday through Friday, 8:00 – 5:00 – check.
You want a competitive salary – check.
You want to have an impact – check.
We have the role for you if you like some variety to your day. You must enjoy interacting with customers, vendors, and sales members. Your success will come with attentive sourcing, accurate order entry and timely follow-up. If you have attention to detail, an openness to learning and are comfortable working with Excel, this is the role you have been looking for.
Come be our best Customer Service Representative!
Company Overview
Located on Indianapolis's southeast side, Haggard & Stocking stands as a stalwart in the world of independent industrial supply, proudly holding the title of one of the Midwest's largest and most enduring entities in the field. Since its inception in 1972, our company has been a reliable source for a diverse array of industrial essentials, including perishable tooling, MRO items, material handling products, fasteners, and Safety & PPE products sourced from premier manufacturers.
What Sets Us Apart
Extensive Legacy: With a legacy spanning over five decades, Haggard & Stocking has been a cornerstone in meeting the industrial supply needs of our clients with unwavering dedication.
Comprehensive Product Range: We offer an expansive product portfolio, ensuring our clients have access to top-notch tools, materials, and safety products that meet the highest industry standards.
Our Presence
In addition to our flagship location and headquarters in Indianapolis, we have strategically positioned satellite branches in Fort Wayne, Evansville, Waco (TX), and Greensboro (NC). This widespread presence enables us to cater to the diverse needs of our clients across different regions.
Culture and Recognition
At Haggard & Stocking, we take pride in fostering a familial atmosphere and promoting a team-oriented culture. This commitment to our team's well-being and collaboration has earned us the prestigious title of an Indy Star Top Workplace since 2013.
Why Haggard & Stocking?
Joining our team means becoming a part of an organization that values longevity, quality, and a supportive work environment. We are not just a company; we are a community dedicated to delivering excellence in every aspect of what we do.
Embark on a rewarding journey with Haggard & Stocking – where tradition meets innovation and your career finds its home.
Essential Functions
Customer contact via telephone, and/or, in person
Entering customer orders
Quoting customer pricing, both verbally and electronically
Expediting customer orders and direct purchase orders when customer inquires
Negotiating pricing with customers and vendors
Interaction with outside sales personnel
Interaction with vendor representatives
Pricing large spreadsheet type quote packages (Excel)
Quick decision making ability
Other duties, which may be assigned by manager
Benefits & Other Information
Competitive Salary
Healthcare Benefits: Medical, dental, vision and life insurance available
Paid Time Off: Paid vacation, holidays, and sick/personal leave
Bonuses and Incentives: At H&S’s discretion, there is a performance-based quarterly bonus/profit-sharing when the company meets its financial goals
Company 401K matching program
Position is 8:00am to 5:00pm, Monday thru Friday
We are located on Indy’s southeast side, immediately off the I465 and Emerson Ave interchange
Haggard & Stocking is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
QualificationsSkills and Requirements
Ability to multi-task, prioritize and manage time
Proficiency in Microsoft Excel, Word and Power Point
P21 knowledge preferred
Tooling knowledge preferred
Education and Experience
High School Diploma required – some college preferred
Experience in a fast-paced environment preferred
Experience in customer service setting preferred