Clearwater, Florida, United States · On-site
$50k–$55k/yr
Description Classification Full-time, Exempt Remote: No Hours of work: 80 hours per pay period; Varied schedule Reports to Vice President of Mortgage Servicing Job Summary/Objective: This position will oversee and establ…
Skills: Verbal Communication, Written Communication, Detail Orientation, Customer Service, Microsoft Office Suite
Clearwater, Florida, United States • On-site
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Oversee relationships with homeowners to ensure compliance with homeownership responsibilities and maintain property standards. This includes conducting inspections, providing maintenance training, and coordinating post-closing education classes.
Requires a high school diploma and fluency in English, with Spanish bilingualism being a plus. Candidates must possess strong communication skills and the ability to handle challenging situations with tact.
Description
Full-time, Exempt
Remote: No
Hours of work: 80 hours per pay period; Varied schedule
Vice President of Mortgage Servicing
This position will oversee and establish relationships between the affiliate and its homeowners, ensuring constant communication throughout the partnership. A tenet of this position is building rapport, trust, and confidence within the Habitat homeowner community so that the expectations and responsibilities of homeownership are both recognized and complied with.
· Develops and maintains post-closing inspection schedule.
· Establishes a direct connection with homeowners and identifies areas of training and education needed.
· Provides hands-on training for home curb appeal maintenance.
· Provides a monthly report addressing the status of overall homeownership, identifying homeowner-related issues and needs.
· Performs routine check-ins with homeowners at established intervals to assess household situations and to maintain the relationship between homeowners and the Affiliate.
· Conducts periodic check-ins at locations as determined by the VP of Mortgage Servicing to look for acceptable upkeep and maintenance of Habitat homes and to make contact either physically or through door hang tags to share findings.
· Attends home dedications and closings.
· Escalates unresolved homeowner concerns to the appropriate Affiliate department for action.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an outside environment. On occasion, an employee may be susceptible to outside weather climate and conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may have to work nights and weekends on occasion per the position
· High School Diploma
· Ability to read, analyze, and interpret general business information.
· Ability to speak and write English fluently. Bilingual in Spanish is a plus.
· Understands how to separate and combine tasks into an efficient workflow.
· Builds constructive and effective relationships.
· Employees may have to work nights and weekends on occasion per the position.
· While performing the duties of this job, the employee is regularly required to lift, use hands, and reach with hands/arms. The employee must be capable of lifting and/or moving 50+ pounds on a regular daily basis, frequently required to stand and walk for long extended periods of time, climb or balance, stoop, kneel, crouch or crawl. This position is a hands-on position and exposure to sun and heat are part of the regular job functions.
Please note that this job description is designed to cover a comprehensive listing of activities, duties, or responsibilities required of the employee for this job, but is not limited to these. Duties, responsibilities, and activities may change at any time with or without notice.
HfHTBG is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
Bringing people together to build homes, communities, and hope.
Driven by the vision that everyone needs a decent place to live, Habitat for Humanity Tampa Bay Gulfside has served over 900 homeowner partners since 1985. The affiliate serves Pinellas, West Pasco, and Hernando Counties. Volunteers and future homeowners construct the homes, which are sold and financed with a zero-interest loan. Habitat homeowner candidates earn 30 to 80 percent of the area median income. Candidates must demonstrate the need for adequate shelter; the ability to pay back a zero-interest loan and the willingness to partner with Habitat to complete a robust homebuyer education curriculum and invest 350 to 450 “sweat equity” hours. Mortgage monies are used to build even more homes, making each donation to Habitat a perpetual legacy to the community. Habitat believes that homeownership contributes to family stability, leading, in turn, to community stability.
Offices: 14010 Roosevelt Blvd, Suite 704, Clearwater, Florida 33762, US · 13355 49th Street North, Suite B, Clearwater, Florida 33762, US · 1350 22nd St S, St Petersburg, Florida 33712, US · 7237 Little Rd, New Port Richey, Florida 34654, US · 15588 Aviation Loop Dr, Suite 2, Brooksville, Florida 34604, US
Bringing people together to build homes, communities, and hope.
Driven by the vision that everyone needs a decent place to live, Habitat for Humanity Tampa Bay Gulfside has served over 900 homeowner partners since 1985. The affiliate serves Pinellas, West Pasco, and Hernando Counties. Volunteers and future homeowners construct the homes, which are sold and financed with a zero-interest loan. Habitat homeowner candidates earn 30 to 80 percent of the area median income. Candidates must demonstrate the need for adequate shelter; the ability to pay back a zero-interest loan and the willingness to partner with Habitat to complete a robust homebuyer education curriculum and invest 350 to 450 “sweat equity” hours. Mortgage monies are used to build even more homes, making each donation to Habitat a perpetual legacy to the community. Habitat believes that homeownership contributes to family stability, leading, in turn, to community stability.
Offices: 14010 Roosevelt Blvd, Suite 704, Clearwater, Florida 33762, US · 13355 49th Street North, Suite B, Clearwater, Florida 33762, US · 1350 22nd St S, St Petersburg, Florida 33712, US · 7237 Little Rd, New Port Richey, Florida 34654, US · 15588 Aviation Loop Dr, Suite 2, Brooksville, Florida 34604, US
