Springfield, Missouri, United States · On-site
ORGANIZATIONAL MISSION Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope. POSITION SUMMARY The Customer Service Representative plays a key role in cre…
Skills: Cash Handling, Customer Service, Point-of-Sale Systems, Retail Operations, Communication
Springfield, Missouri, United States • On-site
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Responsible for front-end retail operations, including processing customer transactions and providing professional assistance to shoppers. Maintains organized sales areas and supports daily store functions across multiple facilities to promote the organization's mission.
Requires a High School Diploma or GED and the ability to perform physical tasks such as standing for long periods and lifting up to 25 pounds. Previous retail or cashier experience is preferred but not required.
ORGANIZATIONAL MISSION
Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.
POSITION SUMMARY
The Customer Service Representative plays a key role in creating a positive shopping experience for customers, donors, volunteers, and community members at the ReStore. This position is responsible for front-end retail operations including cashier duties, customer assistance, and maintaining organized sales areas. Working as part of a team, the Customer Service Representative supports daily store functions across multiple buildings and helps promote Habitat for Humanity’s mission through outstanding service and engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS
Preferred qualifications include;
PHYSICAL REQUIREMENTS
KNOWLEDGE, SKILLS, AND ABILITIES
CORE COMPETENCIES
Partner Focus: Ensuring that our partner’ perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization.
Leading through the Habitat for Humanity Vision and Mission: Keeping the Habitat for Humanity vision and mission at the forefront of all associate’s decision-making and action.
Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
Managing Work (includes Time Management): Effectively managing one’s time and resources to ensure that work is completed efficiently.
Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis.
EDUCATION, TRAINING AND EXPERIENCE
PHYSICAL CONTEXT AND WORK ENVIRONMENT
Physical Requirements / Percentage of Work Time Spent on Activity
Seeing: Must be able to see to move, arrange and handle donations and goods for sale. 75-100%
Hearing: Must be able to hear well enough to communicate with the public. 75-100%
Standing: Must be able to stand for long periods of time. 75-100%
Standing/Walking: Must be able to move about the work area. 75-100%
Climbing/Stooping/Kneeling: Must be able to stoop or kneel to pick up and/or arrange goods. 75-100%
Lifting/Pulling/Pushing:
Must be able to lift more than 100 pounds with or without reasonable assistance. 0-24%
Grasping/Feeling: Must be able to carry and handle donations and goods for sale. 75-100%
The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain, snow or high winds. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Helping homeowners achieve strength, stability, and self-reliance through shelter.
Our Vision- A world where everyone has a decent place to live. Our Mission- Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope. About Habitat for Humanity of Springfield- Habitat for Humanity of Springfield is part of a global, nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope. Habitat for Humanity of Springfield is dedicated to eliminating substandard housing locally and worldwide through constructing, rehabilitating and preserving homes; by advocating for fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions. Habitat for Humanity was founded on the conviction that every man, woman and child should have a simple, durable place to live in dignity and safety, and that decent shelter in decent communities should be a matter of conscience and action for all. All are Welcome- Habitat for Humanity of Springfield has an open-door policy: All who believe that everyone needs a decent, affordable place to live are welcome to help with the work, regardless of race, religion, age, gender, political views or any of the other distinctions that too often divide people. In short, Habitat welcomes volunteers and supporters from all backgrounds and also serves people in need of decent housing regardless of race or religion. As a matter of policy, Habitat for Humanity International and its affiliated organizations do not proselytize. This means that Habitat will not offer assistance on the expressed or implied condition that people must either adhere to or convert to a particular faith, or listen and respond to messaging designed to induce conversion to a particular faith.
Offices: 2410 S Scenic Ave, Springfield, MO 65807, US
Helping homeowners achieve strength, stability, and self-reliance through shelter.
Our Vision- A world where everyone has a decent place to live. Our Mission- Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope. About Habitat for Humanity of Springfield- Habitat for Humanity of Springfield is part of a global, nonprofit housing organization operated on Christian principles that seeks to put God’s love into action by building homes, communities and hope. Habitat for Humanity of Springfield is dedicated to eliminating substandard housing locally and worldwide through constructing, rehabilitating and preserving homes; by advocating for fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions. Habitat for Humanity was founded on the conviction that every man, woman and child should have a simple, durable place to live in dignity and safety, and that decent shelter in decent communities should be a matter of conscience and action for all. All are Welcome- Habitat for Humanity of Springfield has an open-door policy: All who believe that everyone needs a decent, affordable place to live are welcome to help with the work, regardless of race, religion, age, gender, political views or any of the other distinctions that too often divide people. In short, Habitat welcomes volunteers and supporters from all backgrounds and also serves people in need of decent housing regardless of race or religion. As a matter of policy, Habitat for Humanity International and its affiliated organizations do not proselytize. This means that Habitat will not offer assistance on the expressed or implied condition that people must either adhere to or convert to a particular faith, or listen and respond to messaging designed to induce conversion to a particular faith.
Offices: 2410 S Scenic Ave, Springfield, MO 65807, US
